At SVCDAT/ARP, the customer service A/R view in Advantage, you can quickly add a payment to an invoice on a customer's account using the Add Payment button or right-click action. Unless you have received Alert 254096, however, adding payment to a partially paid order may create a payment for the full order amount instead of the remaining amount due.

If this alert applies to your revision of Advantage, you may read about it here.

If you are within the affected revisions for this alert, please contact the Support Center or your ACS representative. We can quickly adjust the Add Payment action so that it performs correctly for partially paid invoices. In the meantime, please note the workaround of using ARPCSH instead to enter payment for a partially paid invoice.

This workaround is just one of dozens of Advantage Alerts, which form a knowledge-base of software conditions that may affect your business. Critical alerts (those that are high frequency or severe in nature) are emailed directly to your inbox using Advantage's communication templates. We also use the Alert system to send general customer service announcements or reminders to you, such as holiday office hours and the like.

If you are not currently receiving email alerts, but would like to, simply send a request to the Support Center asking to be added as a system administrator for your company. Then you will receive all alerts that may affect your operation.

You can also view or search for alerts that affect your Advantage revision by logging in to the ACS support website and using the Knowledge Base links at the left.  For more information about alerts, please contact Angie Markel.

Advantage allows you to transfer credits from one customer to another. This allows you to apply payments from one customer to invoices of another customer.

Open Control Group to Hold Transfers
Create a credit control group at ARPCGP that will hold the transfers along with the new applications.

Delete Any Unposted Applications
Make sure your vouchers do not have any unposted applications on them. If they do, either post them first or delete them using the DAP function at ARPCSH.

Move Voucher to New Control Group
At ARPCSH, move your voucher from the system generated CTG for unapplied credits to your newly created control group.

1. Search for the voucher in your system generated CTG for unapplied credits
2. Use the MUC function to move the voucher to your new CTG

Search for Credit in New CTG
At ARPCSH, search for the credit using the S function on your newly created CTG

Transfer Credit to new CTM

1. Use the AP function and enter the new CTG and your voucher #
2. Zero out any automatic application that was made
3. Click the XFER button
4. Toggle to "OUT"
5. Enter new CTM# in TO: field
6. Enter amount you are transferring
7. Click ADD
8. Escape to function box.

New Voucher# for XFER
A new voucher number is created for the transferred credit. Search your new CTG for the voucher and use the AP function to apply it to invoice(s) as normal.

Edit and release your new CTG at ARPCGP or using ARP132/ARP136.