Advantage now supports multiple credit card (and/or direct debit) clearing vendors on the same instance of the software. This would allow your organization, for example, to use the same instance of Advantage for operations in different geographic locations, each with its own credit card or direct debit vendor.
An upload process has been added for Access Management and Billing. You can load up agreements---with full participant and access point information---including agreements that may have been entered outside of Advantage. The upload process can be particularly useful for moving agreement management from an outside system onto the Advantage database.
Separate "transaction only" tables have been created as appendices to the promotion analysis tables (CPNPMO-M and CIRPMO-M). The transaction tables contain only the statistical fields from CPNPMO-M and CIRPMO-M. Advantage processes that update promotion stats now write to the transaction tables and then roll up the statistics to CPNPMO-M and CIRPMO-M at the end of the process. As a result, promotion code maintenance at CPNPMO can occur while Advantage posting processes are running.
An upload process has been added for the Contact Management system, with the option to create a task that is linked to an image on the network. You could scan in documents that are related to customer service issues and then create a CRM task via the upload that is automatically linked to one of the images.
You can now enter PRO returns at SVCDAT/PRO, instead of MSTDAT/FST. For example, if a customer calls in the return, the rep can locate the order at SVCDAT/PRO and process an applied return without having to route away from the basic customer service flow.
For more information, contact your ACS account manager.