Both September webinars are multi-session.  Each webinar will consist of two different sessions, with an exercise or quiz to be completed after the first session in preparation for the second.

Reserve your spot at the webinar registration page.

September 21st  and 23rd Setting Up Customer Service Responses (via email and mail merge) Instructor: Mike McCarren This was a popular topic last year.  Don't miss out! September 30th and October 2nd In-depth Process Log Review Instructor: Daryl Vautour He'll also cover some techniques used to better review and handle nightly processing.

All of us here at ACS are looking forward to seeing those of you that are planning to attend this year's Training Week.  In addition to the useful information in all the class sessions, the networking with other Advantage users and ACS staff is always valuable to attendees.

Tuesday, September 15

• Maximizing Personnel Efficiency:  Optimizing Data Entry and Customer Service Instructor: Mona Hidayet
• User Forum:  Product Families, Hierarchy, and Granularity Instructor: Dan Heffernan

Wednesday, September 16

• Marketing Analysis Reports and Business Intelligence in Advantage Instructors: Dick Hile and Corey Mantel

Thursday-Friday, September 17-18

• Advantage Financial Management:  Reconciliation, Auditing, and Reporting Instructors: Bob Thornton and Corey Mantel

Friday, September 18

• Enhancing the Customer Service Experience:  Powerful Contact Management Instructors: Angie Markel and Doug Moore

For more information about 2009 Training Week, contact Ken Nemerovski at (734) 327-2345 or NEMOatAdvantageCS.com.

ACS is offering two multi-session webinars in late September.  Each webinar will consist of two different sessions, with an exercise or quiz to be completed after the first session in preparation for the second.

On September 21st and 23rd, Mike McCarren will provide information about setting up and maintaining Customer Service responses; both via E-mail and Mail Merge.  This was a popular topic last year.  Don't miss out!

On the heels of this training session, Daryl Vautour will provide some in-depth training on reviewing process logs (proclogs).  He'll also cover some techniques used to better review and handle nightly processing.  These sessions will be presented on September 30th and October 2nd. Reserve your spot at the webinar registration page.

Later this month, Corey Mantel will be presenting a no-cost demo on the new Customer Service Notes Management enhancements.  This feature provides an alternative means of "working" customer service notes through a new note activity workspace.  A supervisor workspace has also been made available to allow organization of customer notes into folders, which allow for folder-specific rules to be defined.  Registration will be opening soon. 

The second "multi-session webinar" of the year is already under way.  Daryl Vautour is presenting the second of a two-part webinar on "Data Entry Scripting: Setup and Order Entry" May 15th.  The first session was on May 13th.  These multi-session webinars offer a more in-depth training avenue.  We're also including a quiz and/or exercises to refine the skills learned in the multi-session webinars. 

To see the latest listing of available webinars, and to register, visit the Advantage Webinar page.