ACS is offering two multi-session webinars in late September. Each webinar will consist of two different sessions, with an exercise or quiz to be completed after the first session in preparation for the second.
On September 21st and 23rd, Mike McCarren will provide information about setting up and maintaining Customer Service responses; both via E-mail and Mail Merge. This was a popular topic last year. Don't miss out!
On the heels of this training session, Daryl Vautour will provide some in-depth training on reviewing process logs (proclogs). He'll also cover some techniques used to better review and handle nightly processing. These sessions will be presented on September 30th and October 2nd. Reserve your spot at the webinar registration page.