Most clients know about the hotkey toolbars in Advantage that provide short cuts to maintain customer services notes, and initiate customer searches, as well as product and subscription lookups. However, with the 2008r1 release of Advantage, all module-based request views were removed and replaced with the CDSREQ view.
With that change, we introduced a new hotkey that you might not be familiar with. It resembles a sheet of paper with a green arrow, and it launches the request processes dialog box, so you don't have to route to the CDSREQ view every time you want to request a report, process, or jobstream.
Setting Hotkey preferences The available hotkeys are controlled under the Views/Preferences menu option. Most of the pre-existing hotkeys are available under the Hotkeys Toolbar, while the new process request button is available under the Hotkeys 2 Toolbar.
Keyboard Shortcuts I find most clients routinely use the standard keyboard shortcuts, as they are displayed when a mouse pointer hovers over the button. I've noticed, however, that clients who have recently upgraded to 2008r1 or above aren't often aware of the CTRL-SHFT+1 keyboard shortcut for requesting a process. This keyboard shortcut brings up the Process Search dialog box, which has all the functionality that is available at the CDSREQ and CDSREQ/JST views.
Two rarely known, but useful, shortcuts are CTRL+S and CTRL+R. The CTRL+S and CTRL+R shortcuts are useful when entering search criteria at views having multiple search fields, such as SVCDAT. When used, the CTRL+S keyboard shortcut will maintain your current search criteria and reposition the cursor to the initial search field. The CTRL+R keyboard shortcut will clear all your search criteria and position the cursor in the initial search field.