Don’t miss these FREE webinar presentations being put on by the Advantage Sales Team in July and August.

Corey Mantel will be doing a demo of recent updates to the Business Intelligence Module on July 29^th. Then on August 4th, Mona Hidayet will be showing 2010R2 New Feature Highlights.

You can sign up for either of these webinars at the webinar registration page. Please contact Angie Markel if you have any questions, need help registering, or have suggestions for future webinars.

May is another month jam-packed with webinars offering a wide variety of topics and presenters. Don’t miss out, as space is limited!

May 19^th - Advantage Security Groups

This webinar, presented by Daryl Vautour, will cover the basics of defining a user group, adjusting security levels, and working with the Component and Action Permissions view.

May 20^th - Duplicate Consolidation

The goal of this webinar is to provide you with a solid understanding of Advantage duplicate consolidation processing, the accompanying reports, and some best practices for getting started.  This webinar will be presented by Eric Burbeck.

May 26^th - Promotion Item and Sub Choice

In this webinar, Mike Miklosovic will discuss how to define item and subscription choices in order to vary promotional settings for a given item.  He will also demonstrate using promotion choices during order entry.

Also coming up this summer, we have GL Mapping Setup presented by Bill Pinard and a free webinar of 2010R2 New Features Highlights that will be presented by Mona Hidayet.  Date will be announced in the next newsletter.

You can sign up for any of the above webinars at the webinar registration page. Please contact Angie Markel if you have any questions, need help registering, or have suggestions for future webinars.

Spring can’t come soon enough in Michigan, but webinars are already in full-bloom.  In fact, we’ve already kicked off the season with a free webinar of the 2010R1 New Features, presented by Mona Hidayet.

Just around the corner, on March 10^th, Philippe Rowland will be presenting an overview of the WEB module interface. He’ll discuss how the module components, capsules, and methods work together in Advantage.

A popular topic from last year is back. A multi-series webinar on ARP Reconciliation will be presented by Bob Thornton on March 17^th and 19^th. In this webinar, Bob will cover how order and payment transactions travel through the system from data entry to the general ledger, along with running a trial balance for A/R and how to tie-out.  Don’t miss out on this two-session webinar!

April webinars are also available for registration:

April 6^th – Email Addresses in Advantage; e-mail address functionality in Advantage, and the setup and maintenance of e-mail addresses.

April 29^th – GL Mapping Setup; demonstrates mapping setup and the financial control structure.

Visit the webinar registration page today to register and guarantee your spot.  Contact me, Doug Moore, if you have further questions or suggestions for future webinars.

It's Access Management and Billing (AMB) month! We've packed October full of sessions geared to give you the latest information on the most popular module of late. Using the AMB functionality, Advantage manages orders and access for all types of digital media, from your online newsletter to content databases.

October 15th and 22nd, Corey Mantel and Phil Montgomery will be demonstrating the AMB module. These are FREE sessions… don't miss out!

Later this month, John Sheehy will be providing in-depth training; "Administering the AMB module" on October 27th and "AMB Data Entry and Customer Service" on October 29th.

You can register online or contact Doug Moore to reserve your spot.

Both September webinars are multi-session.  Each webinar will consist of two different sessions, with an exercise or quiz to be completed after the first session in preparation for the second.

Reserve your spot at the webinar registration page.

September 21st  and 23rd
Setting Up Customer Service Responses (via email and mail merge)
Instructor: Mike McCarren
This was a popular topic last year.  Don’t miss out!

September 30th and October 2nd
In-depth Process Log Review
Instructor: Daryl Vautour
He’ll also cover some techniques used to better review and handle nightly processing.

ACS is offering two multi-session webinars in late September.  Each webinar will consist of two different sessions, with an exercise or quiz to be completed after the first session in preparation for the second.

On September 21st and 23rd, Mike McCarren will provide information about setting up and maintaining Customer Service responses; both via E-mail and Mail Merge.  This was a popular topic last year.  Don’t miss out!

On the heels of this training session, Daryl Vautour will provide some in-depth training on reviewing process logs (proclogs).  He’ll also cover some techniques used to better review and handle nightly processing.  These sessions will be presented on September 30th and October 2nd.
Reserve your spot at the webinar registration page.

Later this month, Corey Mantel will be presenting a no-cost demo on the new Customer Service Notes Management enhancements.  This feature provides an alternative means of “working” customer service notes through a new note activity workspace.  A supervisor workspace has also been made available to allow organization of customer notes into folders, which allow for folder-specific rules to be defined.  Registration will be opening soon. 

The second “multi-session webinar” of the year is already under way.  Daryl Vautour is presenting the second of a two-part webinar on “Data Entry Scripting: Setup and Order Entry” May 15th.  The first session was on May 13th.  These multi-session webinars offer a more in-depth training avenue.  We’re also including a quiz and/or exercises to refine the skills learned in the multi-session webinars. 

To see the latest listing of available webinars, and to register, visit the Advantage Webinar page.

Hurry and you might still be able to catch the webinar on Encryption and Decryption of Credit Cards at 11:00 a.m. EST on March 17. Having a good understanding of this functionality is vital to maintaining compliance and providing proper organization of credit card data in Advantage. Philippe Rowland will be presenting on this topic. If you are interested in this topic but missed this time period, please contact Doug Moore.

SQL Reporting Services with Advantage is another popular topic back again this year. On March 25th, Levi Hyssong will demonstrate how to develop reports, create report models, view reports online, export and distribute these reports, and much more. He will be demonstrate this through the use of SQL Server Business Intelligence Development Studio and SQL Server Reporting Services Report Manager. Don’t delay – this topic fills up fast!

For more information or to register, contact Doug Moore or visit the Webinar page on the client part of the ACS website, under the "Training" tab. You will need your company log-in and password.

The first webinar of 2009 will be a two-part session on ARP Reconciliation, led by Bob Thornton on February 17 and 19. Each session will start at 11:00 a.m. ET and last about an hour.

More of these multi-part webinars will be offered throughout the year in order to cover topics in greater depth. Details will be sent your way when they are available.

Next on the schedule is a FREE webinar presenting the New Features and Highlights from 8R1 to 9R1. This session will take place TWICE on February 26 and will be led by Mona Hidayet. The 11:00 a.m. ET session is already full, but there is still room to attend the 5:00 p.m. ET session.

For more information or to register, contact Doug Moore or visit the Webinar page on the client part of the ACS website, under the "Training" tab. You will need your company log-in and password.