Advantage Computing Systems is pleased to announce the
promotions of Greg Stout and Tim Zapawa to
the positions of Vice President of Client Services.
Greg has been with ACS for 25 years and, in his most recent position as
Director for Operations within the Client Services Division, is responsible
for three significant areas: the Advantage Support Center,
upgrades, and account management. Greg has worked with Evelyn Acton
to build the Advantage Support Center into an effective
technical support channel for our clients. He has also worked closely with
Paul DesRosiers over the past six years to establish the
Advantage upgrade team. Under Greg's direction, the upgrade
operation has grown to the size necessary to support 20+ publishers'
upgrades to the current revision of Advantage each year. Greg has
also been responsible for overseeing the work of our account managers with
all our clients. In his new role as VP of Client Services, Greg will
continue to have responsibility for these areas (Support Center, upgrade
projects, and account management), and will also take on responsibility for
overseeing the team which ensures the quality of each new release of
Advantage.
Tim Zapawa has been working with ACS for 11 years. In his most recent
position as Director responsible for our major projects with clients,
principally implementation projects, Tim worked closely with his team of
certified project
managers to streamline our implementation project methods
and practices for consistently successful implementations of Advantage.
(For those of you who remember your own implementation of Advantage,
I'm sure you'll agree that making implementations consistently smooth and
manageable by our clients is no small feat!) Tim also works closely with the
ACS account managers on special projects for our clients and with the sales
team on prospective business opportunities. With this promotion to VP of
Client Services, the scope of Tim's responsibilities is expanding to cover a
broader range of major projects with our clients, including such projects as
major upgrade projects and expansion of clients' international operations to
use Advantage.
"We are delighted to see both these senior managers continue their growth
in executive leadership for ACS in service to our clients," says Tom
Burbeck, ACS's Executive Vice President. "We greatly appreciate
their many accomplishments in serving our clients and leading our people.
They will be a great asset to the ACS executive team."
