After 28 years at AdvantageCS, Bob Thornton is retiring August 31st of this year. But while most retirees plan to take time to relax, Bob will be even busier. He may be leaving the business world, but he is jumping full-time into the non-profit arena. He will be working on partnership development and fund-raising for University Christian Outreach, a ministry serving students and young staff members at the University of Michigan. Bob and his wife, Rosemary have been supporting UCO for many years. In fact, Rosemary has worked for UCO in various capacities since they were married, 31 years ago.
And if that’s not enough, Bob will be working on his Master’s degree in Theology, one class at a time, at Sacred Heart Major Seminary in Detroit.
Bob began his AdvantageCS career in support and …
We are pleased to welcome Donal Cousino, the newest member of the Advantage Support Center, reporting to Scott Ghormley. Donal is no stranger to software support, as he worked for 4 ½ years at ParishSOFT in Ann Arbor. There, he spent time in support and also performed data conversions.
Before that, he was a bookkeeper for various companies. Donal earned a degree in economics at Hillsdale College, with a minor in French.
Donal gets great satisfaction from digging into a complex problem, figuring it out and solving it. That makes him a great match for software support. His fluency in French is also beneficial.
A native of Ypsilanti, Michigan, Donal is the middle of eleven children, ages 21 to 40. His parents and most of his siblings still live in the area. His father and one brother …
AdvantageCS has a permanent presence in France, in the person of Philippe van Mastrigt, our director of European Operations. In the past decade, Philippe has become THE key player in our European expansion strategy, and is now engaged in most of our client relationships in Europe. Philippe is involved in marketing, sales, project management, client services, account management, and business development. He wears many hats in a single day---sometimes in a single hour!
How did this come to be?
This July will mark the 10-year anniversary of the Advantage go-live at Bayard Presse in Paris. Philippe was the Bayard project director on that massive project. Prior to that, he led Bayard’s world-wide search for a new subscription system—which led him to Advantage and our first meeting with …
Thomas Paquin is the newest member of the Client Service Division at AdvantageCS. He is currently working in the support center, reporting to Scott Ghormley, but is slated to join the implementations team at some point.
A mathematics major at Eastern Michigan University, Thomas was planning to be a math teacher. During his last semester at college, however, he began working part-time at ParishSOFT, a developer of church management software. After an 18-month stint in the support center, he switched to the data services department. There, he became interested in databases, including data conversion, data integrity and other aspects of data management. He worked his way up to become the manager of the 7-member staff, and brings valuable experience to his position at AdvantageCS. …
Will Desrochers is the newest member of the support center staff, reporting to Scott Ghormley.
Software support is not new to Will, as he comes to ACS from the support center at ParishSOFT. There, he started as a support representative and worked his way up to become the manager of the 21-member support staff.
Will earned a Bachelor’s degree in business, with emphasis on management and economics, from Franciscan University in Ohio. His first post-university job was at ParishSOFT, and working in support appealed to him because he enjoys helping people and has an aptitude for technology. He also likes a good challenge and enjoys learning new things, and there is plenty of both in support, he says.
He appreciates the collaborative atmosphere of the Advantage support team and how helpful …
Here at AdvantageCS, not only are we family-friendly, we actively encourage employees to recommend relatives and friends for open positions. We have parents and children of employees, siblings, cousins, uncles and nephews, in-laws---even one grandchild---working here, including three sets of married couples.
None of the three couples met while working at AdvantageCS (although we do have at least two instances of that happening in our history) and in each case, the spouses work in entirely different areas.
Karl Davis has been at ACS for more than 30 years and is the Manager of Engineering Consulting and Implementations. He leads a team that manages the technical aspects of new client implementations and other projects. In his three decades, Karl has traveled all over the world and has …
In his nearly 35 years here at ACS, Jim Austin has worked on numerous projects with too many clients to count. Through it all, his sense of humor, patience and dedication to client satisfaction have remained intact.
Jose Garcia, VP of Technology at Health Communications, has worked with Jim for more than 20 years. “When I learned that Jim was finally going to hang up his ACS code skills, mouse and keyboard after almost 35 years, my first thought was ‘wait’---I thought he’d retired once before and ACS brought him back because they just couldn’t let him get away. Thank goodness he came back, because in the 20+ years I’ve known Jim, he’s gotten me out of more than one Advantage royalty problem. As a matter of fact, at HCI, Jim came to be known as ‘King James’ because of the many times he …
Geoff Bunce is the newest member of the support center staff, reporting to Scott Ghormley. Geoff joined ACS in August, and has been working diligently to learn Advantage and Support Center procedures. He finds it “challenging, but fun,” and thinks it’s interesting to see how various clients use Advantage in different ways.
Technical support, however, is not new to Geoff, as he joins ACS after three years providing client tech support for an accounting software company. There he honed his problem-solving skills and learned the finer points of troubleshooting technical issues, including the art of asking the right questions to get at the root of an issue.
Geoff’s educational background is rich and varied. He earned a bachelor’s degree in Criminal Justice from Northern Michigan …
Maggie Voorheis recently joined the AdvantageCS administrative staff led by Becky Sharp. An Ann Arbor native, Maggie graduated last May from Eastern Michigan University where she studied early childhood education. Although that continues to be an interest for her, she has found that she prefers a mix of business duties in addition to working with children. Her position at ACS is ideal in that regard, as she helps out in the on-site child care center as needed.
Maggie’s smiling face is the first one visitors see when they walk in the ACS door, as she is our official receptionist. In addition to greeting visitors and making them feel comfortable, she operates the company phone system and message center, handles shipping and mailing, and employee communication.
Another area of …
Lani Davis has joined the AdvantageCS Special Services team, led by Scott Ghormley. Lani comes to ACS with a wide range of education and work experience. Most recently, she spent four years implementing time and attendance software at a software company in Livonia, Michigan. Although she enjoyed the job itself, Lani wanted a position that didn’t require her to travel an average of three out of four weeks a month. She heard about AdvantageCS from a former coworker, and joined ACS in June.
A business systems analyst in Special Services, Lani is getting her feet wet working on support tasks and performing QA, including regression testing. Down the road, she will manage projects for the group, where her implementation experience and fluent French will be valuable assets.
Lani has always …