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News

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    Bryan Varblow Promoted to VP, Operations

    Vice President Bryan Varblow has been promoted to Vice President, Operations, in which he will be responsible for the entire client services division. The promotion took effect October 15th.

    In his twelve years at ACS, Bryan has filled multiple key roles including vice president of client services, director of client services, project director, team leader, upgrade project manager, implementation project manager, and Support Center analyst. He brings a broad-based knowledge of Advantage projects, client activities, and the publishing and membership association industries to this position.

    “Bryan is a tremendous asset to AdvantageCS.  His intelligence, analytical bend, juggling abilities and phenomenal memory are coupled with a willingness to tackle the most complex of problems.  I’ve …



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    Hope Clinic Fundraiser A Success

    AdvantageCS is family-oriented in more ways than one. In conjunction with being a family-owned company, we’re proud to champion causes that are important to our employees. One of the ways we do so is through our annual drive for Hope Clinic, a local organization that offers free medical care and dental care plus a variety of social services to those in need.

    Coincidentally, Hope Clinic was founded by the father of our Vice President & Chief Product Manager, Dan Heffernan. It all started as a Saturday morning clinic designed to serve those without medical insurance. Over 35 years later, Hope Clinic is a highly-regarded nonprofit with a four-star rating from Charity Navigator, which signifies high organizational efficiency. Each dollar donated to Hope Clinic provides $4 worth of …



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    Customer Relationships Are Moving On

     Starting with release 17.5 of Advantage, you can work with customers in an Accounts and Contacts mode (which parallels how Salesforce.com structures customers).  You can move your customer maintenance view into this mode, search for Account customers and then view the contacts at an Account, displayed in a lower pane.

    This replaces---and substantially improves---the Location Customer feature.  In that feature, Advantage automatically created a “location” customer, where now it creates an “Account” customer.  A “location” customer was identified by a special address code; now an Account customer is identified by the customer Account? field set to Y.

    The Consolidated Overview by Location customer (which was difficult to access and did not include Access Management & Billing agreements) …



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    Promotions in Engineering Division

    Howard Brooks has been named Director/Product Development and Toby Hartman and Paul Sauter have been promoted to Team Managers, reporting to Howie.

    Mike Hasey and John Moore have been promoted to Team Managers, reporting to Matt Varblow, Vice President/Engineering Services.

    In addition, Ray Zick has been named Manager of the Cloud Services Team, responsible for provisioning and supporting Advantage SaaS (cloud hosted) environments and for continuing to evolve and architect the Advantage cloud solution.

    While these changes do not represent dramatic shifts in responsibility, they do represent AdvantageCS’s recognition of these individuals’ increasing expertise, leadership and contribution to the critically important product development side of AdvantageCS.

    Congratulations to all!    

    ( …



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    Customer Permissions (the GDPR way)

    What’s the state of your email junk folder?  Mine is pretty active with various promotions for IT related products and services.  Occasionally, I’ve given out my contact information in order to download a white paper or view a demonstration, and although I haven’t been asked if it was okay to forward my email address to other parties for their use, that certainly happened.

    Such permissions---and lack of them---are addressed by the European Union’s General Data Protection Regulation.  GDPR goes into effect in May 2018, and if you have any European customers, it does involve your operation.

    One of GDPR’s main principles is that even though you maintain personal information for your customers, they retain ownership of it.  Since the data isn’t yours, you can only use it for purposes the …



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    Forgetting a Customer (the GDPR way)

    Forget a customer? Why would you want to do that?

    The answer is: “because the customer requested it.”

    Welcome to the European Union’s General Data Protection Regulation (GDPR), which was passed in April 2016 and goes into effect in May 2018. If you have any European customers, it does involve your operation.

    Here’s a one-line summary of the regulation: “The aim of the GDPR is to protect all EU citizens from privacy and data breaches…”  The regulation is more than 260 pages long and is keeping a lot of lawyers and system security consultants very busy.  It’s mainly about strengthening your system security measures, documenting them and obtaining explicit support from your organization.

    This is all about securing your customer’s Personal Data.  Personal Data, (sometimes called …



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    Trade Show Travels

    AdvantageCS recently attended the 39th Annual Meeting of the Society of Scholarly Publishers in Boston at the beautiful Westin Boston Waterfront.  The theme of the conference was Striking a Balance: Embracing the Change While Preserving Tradition in Scholarly Communications.

    In addition to informative presentations, the conference offered plenty of opportunities to catch up with old friends and meet new ones.  More than a few Advantage clients had attendees there including the American Medical Association, Massachusetts Medical Society, American Association for the Advancement of Science, Duke University Press, American Institute of Physics and Mary Ann Liebert.

    Traffic was steady at the AdvantageCS booth in the exhibit hall, where Dan Heffernan, Vice President & Chief Product …



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    Advantage Integration with Salesforce.com

    A growing trend involves companies purchasing different software packages for discrete functions in the organization, which necessitates effective and efficient integration between systems, working together inside a common eco-system.  Advantage offers a tight integration with Salesforce.com, a widely-used cloud-based application which supports many different business activities.  A common use of Salesforce by publishers, content providers and membership organizations is for prospect relationship management, where sales teams are involved. These companies are selling into businesses, educational institutions, governmental entities, etc.--- essentially business-to-business sales efforts. Salesforce.com provides many tools to make it easier for reps to communicate with prospects, members …



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    Welcome Air Business Subscriptions

    We are delighted to officially welcome Air Business Subscriptions (previously known as Quadrant Subscription Services) to the Advantage family. With this welcome, we are publicizing an already-established relationship between the two companies. Implementation of Advantage began nearly a year ago, with successful conversions already completed.

    Located in Haywards Heath, Air Business Subscriptions is a leading service bureau in the UK for both B2C and B2B publishers, and has been in business for 40 years. Air Business Subscriptions is part of the Air Business Group, which is in turn a subsidiary of An Post (the Irish post office).

    Air Business Subscriptions manage 400 titles with 3,500,000 subscribers from Publisher clients including The Economist, New Scientist, The Spectator, OK! …



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    European Users Group Annual Conference May 3 - 4, 2017

    Due to the growing number of Advantage users in Europe and the UK, the European user group is thriving. In addition to contacting each other personally, they communicate through an exclusive LinkedIn group and see each other at the yearly user conference.

    2017 European User Group Meeting

    This year, the annual gathering of the Europe-and-UK-based user community will be May 3-4 in Brussels. Many thanks to Test A-chats for graciously agreeing to host the event at their office in Brussels, Belgium. Users look forward to this event, as it offers opportunities to learn more about Advantage, meet with other users and share best practices.

    This year, presentation topics by AdvantageCS staff will include Advantage News, Direction and Strategy, a Members Advantage demo, Browser-based Telesales, …



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