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News

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    ACS Welcomes The Economist

    The Economist Newspaper has chosen Advantage as their Business Continuity System for their subscription fulfillment. Advantage will be installed and users trained, so that everything is ready in case a back-up is needed to maintain service. The Economist is an English-language weekly news and international affairs publication, based in London, which has been continuously published since 1843. For historical reasons, The Economist refers to itself as a newspaper, but each print edition appears on glossy paper like a news magazine. In March 2012 print circulation stood at over 1.5m while digital circulation was 123,000 (digital editions are available on Android, iPhone and iPad and other devices). We welcome The Economist to the Advantage community.



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    Unicode and You

    In view of the increasingly global nature of our clients’ business, ACS is working hard to ensure that Advantage supports the needs of international commerce. One such need is the incorporation of Unicode. First, some background. In the late 80s and early 90s, several big computer companies grew tired of the ad hoc approach that had been the norm when it came to non-Latin character sets. The systems of the time were limited to 128 or 256 characters and the non-Latin characters may have been Russian, Greek, Hebrew or a host of others. This was not easy to deal with across systems or programs and so the companies joined together to create a uniform code, which they called Unicode. In addition to creating a uniform code that standardized the characters, they also set …



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    Congratulations to Duke University Press - Now Live on Advantage

    Hearty congratulations to Duke University Press, who recently went live on Advantage. Duke publishes more than 40 academic journals and 120 new book titles each year. This places the Press's journals publishing program among the five largest and the books publishing program among the twenty largest at American university presses. (Photo, left to right: Ariel Dela Fuente, Sonya Johnson, Ling Mao, Lesley Jones, Pam Spaulding) Located in Durham, North Carolina, the Press publishes primarily in the humanities and social sciences and issues a few publications for professional audiences (e.g., in law or medicine). Duke University Press is best known for its publications in the broad and interdisciplinary area of theory and history of cultural production. Duke …



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    ACS Welcomes Aller Group

    ACS is happy to announce that the Aller Group has chosen Advantage and is beginning implementation. Aller was founded in 1873 in Copenhagen, Denmark by Carl Julius Aller and his wife Laura. Aller sells more than 3 million weeklies each week in Denmark, Norway, Sweden and Finland. Aller has more than 90 titles in the Nordic region, and their market share for weeklies in that area is 61%. Aller had a turnover of 4.0 billion DKK in 2009/10 and employs more than 2.000 people. The ACS project team includes Eric Burbeck (project manager), Tom Hermans (project director), and KarlDavis (lead engineer). Implementations of the four Nordic countries will be staggered over several years. We are delighted to welcome the Aller Group to the Advantage community.



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    ACS Welcomes New Employee: Adam Richards

    Adam Richards recently joined the Advantage team—more specifically, the eCommerce and Enterprise Integration team led by Matt Varblow. As a part of that group, he has worked on deployment systems and software modifications. A recent graduate of the University of Michigan, Adam earned his Bachelor of Science degree in computer science earlier this year from the College of Engineering. Although he had always had an interest in the IT side of computers, such as building and fixing them, Adam found his niche when he took his first programming class. Some of his favorite classes included Operating Systems and User Interface Design. “Operating Systems taught me a lot about low-level computing at a conceptual level,” says Adam, “and User Interface Design was very …



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    Congratulations to American Master Products, God's World and TN Marketing on Recent Upgrades

    We extend warm congratulations to American Master Products (AMP), who went live on their new release in late February; TN Marketing (TNM) who cut over in early March, and God’s World Publications (GWP) who upgraded in April. Daryl Vautouroversaw the AMP and TNM upgrades, while Philippe Rowland took the helm for GWP.  Of course no upgrade project can be successful without generous help from many ACS’ers as well as the client-site team.  Daryl and Philippe wish to thank everyone who had a hand in bringing these projects to completion.



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    Why Does PA-DSS Certification Matter To You?

     PA-DSS stands for "Payment Application – Data Security Standard".  This standard was developed to establish specific guidelines to prevent credit/debit card fraud and malicious use of confidential credit information.  For certification, software vendors like ACS, whose software is used to process credit and debit cards are required to: Develop software that complies with the guidelines for storing, processing, and transmitting credit/debit card information. Establish internal policies and procedures to ensure that software is developed and installed according to defined standards. Create an Implementation Guide that instructs clients how to implement Advantage in order to ensure compliance. Pass a formal review by a qualified auditor. …



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    Product Returns at SVCDAT/PRO

      Customer Service Reps can enter applied returns directly at SVCDAT/PRO, which supports entering the return in a customer service situation without routing to MSTDAT/FST. Once the user selects the order at SVCDAT/PRO, clicking the Applied Return button would start the return process. The following dialog would show: The credit reason entered at this dialog will be used with each returned order line. You can override this credit reason if the Quick Return All option is not used. You are also prompted whether you are performing a Return Authorization (Y/N). The default is N. Quick Return All allows you to process the return quickly by returning all eligible lines on the order. The quick return assumes the following: You do not need …



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    Welcome Stephanie Widrig

    Stephanie Widrig recently joined ACS as a member of the client services group under the direction of Tim Zapawa.  Stephanie joins the team led by John Sheehy, and is currently learning the ACS project management methodology.   She is also doing some SQL analysis and learning Advantage, in part by doing QA.  A graduate of the University of Michigan, Stephanie earned a Bachelor of Science degree in industrial and operations engineering.  Her studies included courses on optimization and lean manufacturing, which are applicable to many areas of business.  Stephanie wanted to find a job at a company where she could combine working with people and technology, and the position on the projects team at ACS fit the bill. Stephanie was born in Farmington Hills, …



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    Ken Nemerovski: An ACS Institution

    Ken Nemerovski—known to all as "Nemo"—has been a fixture at ACS since 1982.  Only four people predate him and, when it comes to remembering company history, he is unrivaled.  With his excellent memory for names, faces and dates, he is the go-to guy for information about the early days here. Nemo has always worked in sales in some capacity, and even though he officially moved to the Client Services Division in 2006 as a Senior Account Manager, he still keeps his hand in the sales game, being responsible for selling additional software licenses and third-party products to ACS clients.  He manages third-party relationships for the company and also handles license compliance, monitoring usage for clients with such agreements.  He is the account manager for six ACS …



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