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News

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    New! Fresh from the Drawing Board: Highlights of 2008R2

    It's full of new features and functionality. Here is a sampling of the great things you'll find in Advantage 8R2, available in early June. ? Advantage now supports multiple credit card (and/or direct debit) clearing vendors on the same instance of the software. This would allow your organization, for example, to use the same instance of Advantage for operations in different geographic locations, each with its own credit card or direct debit vendor. ? An upload process has been added for Access Management and Billing. You can load up agreements---with full participant and access point information---including agreements that may have been entered outside of Advantage. The upload process can be particularly useful for moving agreement management from an outside system …



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    Understanding Non-Inventory Items

    Advantage allows you to have a PRO item that is actually a service item (or a non-inventory item). This allows you to add the item on PRO orders, but you do not need to keep warehouse quantities for the item. …



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    Advantage Adds Institutional Identifier from Ringgold

    Of note to academic publishers, Advantage now accommodates Ringgold's institutional identifier, which will enable publishers using Advantage and Ringgold's services to link customers within their database to the institutions with which they have affiliations. This will allow enhanced data management, for example viewing total purchases of institutional customers. Institutions often have numerous locations, perhaps with different names, purchasing products and it has been difficult to analyze their total buying practices. It also allows easier identification of renewals which appear to be cancellations and new orders, and identification of the degree of duplication of titles within a single institution. "This is something that all academic publishers have been asking for …



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    What’s happening on the upgrade front?

    You've told us you want to upgrade frequently (which is multiple times per year for some, annually for others and bi-annually for still others). Reasons to upgrade are numerous and include: to get new features designed to give you a competitive edge to realize efficiencies designed to reduce your cost of doing business to decrease the project length by doing upgrades more often To help you meet this …



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    More Highlights from 2008R1

    The Advantage package feature now supports "mix-and-match" packages. Using this setup, pricing is at the package level, but the customer is allowed to choose from a list of available components. For example, you could create an offer with 15 available items, and set up three different packages: one with 6-unit pricing, one with 8-unit pricing, and one with 12-unit pricing. The customer would choose the desired package, and then select any combination of the 15 items (in a bundle of 6, 8, or 12 items). Previously, CIR renewals allowed you to define different offers?either subscription choices or member choices?from which the subscriber could choose when responding. This has been expanded to include general promotion choices. Now you can offer the subscriber any of …



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    Molly Minute: How to Reverse Posted Payments with Ease

    Advantage allows you to reverse a check or credit card payment after it has been posted to a customer's account. The instances when you may want to use this feature are to back out a bad check or to correct a payment that was entered against the wrong customer. ARPCGP Entry Defaults The ARPCGP workspace contains the following control group defaults to support entry of credit reversals. Account Shortcut Code: if you enter a miscellaneous debit code here (set up at ARPTBL/GLD) this value will default into the miscellaneous debit dialog, if you enter a returned check fee. Credit Reason: if entered, this value defaults into the Credit Reason field for RC transactions at ARPCSH. Note that other ARPCSH transactions can include a credit reason …



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    Advantage Now MultiLingual

    Parlez-vous français? Now you can view Advantage screens in French rather than English, if you so choose. The screens were translated for the implementation at Bayard Presse, but it was done in such a way that it will be straightforward to translate them in the future into other languages (those using the Latin alphabet, that is). As the publishing world becomes an increasingly global one, we expect this to become a common request. This first translation project took a while, as Advantage tools had to be modified to isolate all translatable text, which was then used to populate a database table. Programmers wrote utilities to export the English text into comma delimited files where it could be sent to Bayard for translation. It was vital to them to closely supervise the translation …



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    Saga joins the Advantage Roster

    ACS is pleased to welcome Saga Publishing Ltd to the Advantage community. Saga is the fourth UK client to be live on Advantage, commencing live operations in the 4th quarter of 2007. Saga publishes Saga Magazine, the UK's largest subscription title, which has over 650,000 paying subscribers. Saga Magazine provides high quality journalism to the over 50s. Content includes leading celebrity interviews, in-depth features on current affairs, history and world events, plus useful articles on health, money, food, gardening, travel, and more. Saga began to source a new fulfillment system in 2006 to replace their aging in-house system and went through a thorough evaluation process, including an RFP, software presentations, a visit to ACS offices, and site visits. Their objectives included …



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    Highlights of Advantage 2008R1

    The Telesales module has been substantially expanded with this release, and also renamed to "Teleservices." The Teleservices redesign allows you to create flexible call lists, each with its unique set of components (for example, customer subscriptions, customer A/R, orders), and also to perform an expanded number of functions within each of these components, or stages, of the call. For instance, you can perform a subset of subscription modifications?such as rate and copy changes?without breaking the call flow. And you no longer need to route from view to view during the call; Teleservices presents the entire call flow, from A/R inquiry to customer addresses to order entry, in one scrollable view. Advantage now supports discounts by "coupon." This is a discount …



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