These are just some of the new Advantage features that will be available in the fall of 2015. Contact your Advantage account manager for more information.
Autocomplete Feature: An optional autocomplete feature is available (triggered at the user level), whereby Advantage will suggest values for validated fields based on what the user has typed in to that point. Under this feature, the more the user types, the narrower the list of possible matches (the user can arrow up and down to see the possible matches). At any time, the user can stop and select one of the suggested values.
Separate “Promote by Phone” Flags: You can now expose and use separate “promote by” flags on each of the three telephone numbers on the customer address record. (The fourth telephone number field is dedicated …
There are some exciting new features coming your way this summer in Advantage. Here are just a few--contact your Advantage account manager for more information.
Streamlined Customer Information Maintenance: Customer and address maintenance via the SVCCTM view and Customer Lookup dialog has been significantly enhanced. Replacing the static, tabbed entry dialog is an approach using Advantage scripts. You can reduce the entry fields to just those required for your business---as well as take advantage of other script entry features such as open/close/require, user-definable field captions, and customizable presentation.
ARPCAR Reorganization: The ARPCAR view has been changed from a list frame of credits and debits that satisfy your search criteria to top-pane list frame and bottom-pane …
Want to see an aging report that just shows customer totals? You can use ARP626 with the following Selection Criteria. Simple!
Did you know that Advantage offers continuity programs for your books and products? A continuity series allows customers to purchase a set of related products that are released to them sequentially over a period of time. Continuity programs give you the opportunity to periodically remind customers of your brand; the customer gets more exposure to your content and they get to “belong” to a club. Throw in some premiums and it’s a recipe for happy, loyal customers.
You can set up a continuity program using the Book Club functionality or the Standing Order program.
Here’s how Book Club works. Customers join a club (they become members) by responding to your offers to join, or you can select people and automatically add them. Alternatively, you directly add them as part of an order (for …
There are some nifty new features coming in Advantage. Here are just a few--available in the spring of 2015. Contact your Advantage account manager for more information.
• AMB Transaction History Tables: You can activate a feature to log history records (i.e., “events”) when AMB agreements are added, changed, or canceled. The feature uses workflow events, and can be used to create an event record when a new agreement version is added, a component is changed, a participant is removed, and so on. The resulting event records are viewable along with the other agreement information at Advantage customer service views.
• User-defined Renewal Flag Values: Advantage allows you to define custom values for CIR and AMB renewal flags. Each user-defined value must map to one of the base …
Did you know that Advantage has a solution for handling events that you put on for customers? The Conference and Event Management (CEM) module supports the registration, invoicing, and informational tracking for conferences (or other events) that your company offers as part of its product line.
Don’t do events? Think about that possibility for a second. Some of your customers (and prospects) may well be so interested in your subjects that they are willing to pay to have more involvement. In addition to servicing some of your most important customers, you can get some actual human interaction and find out what they like and what could work better.
Outsource your events? There are several alternatives for that. Can they sell/bundle other products along with the registration? Do …
As Product Manager, I spend the majority of my days designing new, cool features (e.g., Cider and Call Center) and working with clients to build solutions. This typically involves lots of computer time, and when my day is done, I like to turn to something equally creative, but in the analog world: cooking. My favorite source of recipes is Cook’s Illustrated—I subscribe to both digital and print versions (… sounds like a mixed Advantage agreement to me ). So, what does this have to do with software QA? Well, cooking can serve as an analogy to describe some exciting new features coming with the 2015 release of Advantage due out in January 2015.
While I enjoy cooking, I'm less excited about cooking in someone else’s kitchen. The stove is electric, the salt isn’t in the right place, …
New User Interface on Advantage Help Website Offers Click-through Browsing, Focused Search, and Proximity Search
Now it’s much easier to find the help you need on the Advantage help website. It’s been reformatted using the Orchard online platform. This change, effective with the 2014r1 version of the help, offers an improved user interface, easier click-through browsing, and powerful search tools to help focus your search results.
The help content remains what you’re used to seeing, with how-to explanations, screen images, and report samples for the standard documentation set. However, hyperlinks have been added for each level of the help to allow you to quickly access the subsidiary topics underneath. For example, the topic “Basic Agreement Information” includes quick links to …
Here are just a few highlights of Advantage 2014r1.
• The new Scribe Connector module offers an interface to Scribe Online Integration Services, a tool that supports connections between applications and data sources. Scribe Connector can be used to provide integration between Advantage and a CRM system (such as Salesforce.com) for customer adds, updates, and orders. Currently Scribe Connector supports synchronization of customer/address adds and updates (both pushes and pulls), and orders (a one-way push from the CRM to Advantage). Future development is planned to add support for synchronization of other Advantage entities.
• The new Call Center feature supports handling and routing of incoming calls via standard DNIS (Dialed Number Identification Service) numbers, as well as …
Over the last 10 years, the publishing industry has experienced no greater trend than that towards digital media. This trend is certainly consistent with what we are seeing from our clients and it is no surprise that Advantage’s Access Management & Billing (AMB) module continues to be a hotbed of development activity. As a complement to digital offerings, publishers are increasingly looking towards eCommerce sites to be the drivers of sales. Many of our clients use Advantage’s comprehensive Application Programming Interface (API) to build their websites, while others implement the Foundation Site toolkit.
As AMB continues to offer a powerful platform for digital content, we recognize the need to offer a powerful platform for eCommerce activity. We are pleased to announce a key strategic …