ACS recently launched the English version of our newly designed public website. It was built using a responsive design, which means it’s much more tablet- and mobile-friendly. It also represents Advantage and ACS more accurately and with a fresh new look.
We’re working on the French site and plan to update the support website as well, but are taking it in stages.
Hile Creative did the design work (www.hilecreative.com) and ACS engineer Alan Cherney programmed the site, using Orchard.
Over the decades that AdvantageCS has served the publishing industry, we’ve worked to offer software solutions that meet each of our clients’ individual needs. No two publishers require precisely the same solution. Through software modifications, customizations, and system options, we’ve adapted Advantage to match the continually changing requirements of publishers.
The same is true for the level of services that AdvantageCS provides to each of our clients. Sales and order processing can mean something different to publishers based on their size, their market (B2B, B2C), their location (US or European-based), or their area of publishing industry. For many of our clients, the nature of their sales and order processing is shifting by relying on AdvantageCS for greater system support, while …
Ten ways to tell if Advantage is right for you
You publish one or more of the following: magazines, journals, digital content, newsletters, newspapers, directories, books or continuity series.
You market multiple offerings to the same customer group and building customer loyalty is a primary goal for you.
eCommerce is an essential part of your business.
Your business rules are unique and perhaps complex.
The lifetime value of your average customer is high.
You need your system to manage one or more of the following: conferences and events, advertising, book clubs or standing orders, commissions, access agreements, tele-services or sales contact management.
You want your website users to call the same business rules and order calculations as your customer service …
Abstract: Agora, Inc. is a holding company for more than 20 publishers of financial, health, travel and special interest books and newsletters -- each offering unique ideas, information and insights. Altogether, Agora companies publish more than 300 books and 40 newsletters, reaching 1 million readers from around the world.
Agora, Inc. is a holding company for more than 20 publishers of financial, health, travel and special interest books and newsletters -- each offering unique ideas, information and insights. Altogether, Agora companies publish more than 300 books and 40 newsletters, reaching 1 million readers from around the world. Based in the historic Mount Vernon district of Baltimore, Agora is housed in a collection of 19th century mansions. They also have offices in Ireland (International Living, Waterford); Australia (Port Phillip Publishing and Portner Press, Melbourne); France (Publications Agora and Sante Nature Innovation, Paris); the United Kingdom (Agora Business Publications, Skipton, North Yorkshire, MoneyWeek, London and Agora Health Ltd., Banstead, Surrey); and India (EquityMaster Agora …
AdvantageCS is offering hosting services to those clients who want to outsource this function to a trusted partner. Question: What are the benefits to you? Answer: 1. Outsourcing places the responsibility for operating and maintaining hardware on someone else’s shoulders. A number of clients with whom we have spoken indicate that they do not wish to be in the business of running computer hardware. Some publishers we speak with have no IT infrastructure or staff whatsoever and always outsource hosting. 2. By outsourcing hosting, you can take advantage of the pre-existing infrastructure of a hosting facility, including redundancy, security, PCI compliance, and disaster recovery plans. Hosting facilities have the volumes to provide economies of scale, …
Jeff Leonard recently joined the Advantage Support Center team. Jeff is a graduate of the University of Michigan and earned a bachelor’s degree in mathematics. His focus was on theoretical or “pure” math, as opposed to applied math, and Jeff says that his studies prepared him well for being in the support center because the major thing he did was learn to problem-solve. This skill, as well as being someone who is very comfortable with computer technology and the computer programming world, makes him ideal for handling support issues. Jeff truly enjoys being challenged with a problem and digging deep to research it and find a solution. Jeff was raised in Dexter, Michigan and is living there with his family until his wedding in May. He met his fiancée, …
AdvantageCS has joined the Scribe Solution Developer program and developed the Advantage Scribe Connector. Scribe Software, an established global provider of solutions that easily bring customer data anywhere it is needed, offers an advanced integration tool that allows the user to define an integration workflow, including the mapping of data elements, between any two supported systems. Clients can now integrate Advantage with any other system that has a Scribe Connector available, such as Salesforce.com. ACS developed the Connector module using Salesforce.com as the integrating system, and in addition to the Advantage Scribe Connector, ACS will provide clients looking to integrate with Salesforce.com a complete sample package that contains Salesforce customizations and …
On a cool but clear and sunny day in mid-October, the ACS staff got together to officially dedicate the outdoor memorial to Kathie Porter. The memorial area in front of the ACS building includes a picnic table (the people in the back are standing on it), a newly-planted tree (seen in the right of the picture) and a rock inscribed “In memory of Kathie Porter.” The rock is significant because, according to Kathie’s sisters, she loved rocks and collected them for her yard from all over. We miss you, Kathie.
As part of the change to the Microsoft .NET framework (at 2012r2), we’ve updated the configuration and deployment of software changes to be more in line with industry standards. Source code to the base software is no longer stored onsite and software updates are now delivered via “deployment packages.” Source code for custom processes, reports, and views will continue to be stored and compiled at client sites. You now have two options for base tracks software updates. In addition to these base tracks, keeping in the tradition of the customizable nature of an Advantage installation, clients will have the option of maintaining a private track that will be customized to their needs. The two base update tracks are: Maintenance Only: This track will offer deployment …
Dianne Killebrew, senior support analyst, is retiring from ACS at the end of December. She was hired by Support Center Manager Ev Acton in March of 2000, but the two of them had worked together previously at another company. Dianne has always truly enjoyed providing support, both because she likes helping people and also because you never know what the day is going to bring. You have to juggle and prioritize, explains Dianne, and try to work out deadlines that are acceptable to everyone. In her years of support experience, Dianne has found that the most important thing is to work with the client to identify the real problem or the true goal of what they want to accomplish. It isn’t always obvious, she says, but when you have that, it’s 50% of the solution. …