Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.

News

  • >>

    Congratulations to Dianne Killebrew--Soon-To-Be Retiree

    Dianne Killebrew, senior support analyst, is retiring from ACS at the end of December. She was hired by Support Center Manager Ev Acton in March of 2000, but the two of them had worked together previously at another company. Dianne has always truly enjoyed providing support, both because she likes helping people and also because you never know what the day is going to bring. You have to juggle and prioritize, explains Dianne, and try to work out deadlines that are acceptable to everyone. In her years of support experience, Dianne has found that the most important thing is to work with the client to identify the real problem or the true goal of what they want to accomplish. It isn’t always obvious, she says, but when you have that, it’s 50% of the solution. …



  • >>

    AdvantageCS Welcomes Test Achats

    Abstract: AdvantageCS is pleased to announce our newest client: Test-Achats. Test-Achats (TA) is also known by its Flemish name of Test Aankoop and was founded in Belgium in 1957 as a consumer organization. It independently tests all manner of consumer products and then reports the results.

    AdvantageCS is pleased to announce our newest client: Test-Achats. Test-Achats (TA) is also known by its Flemish name of Test Aankoop and was founded in Belgium in 1957 as a consumer organization. It independently tests all manner of consumer products and then reports the results.

    In 1960, Test-Achats became one of the founding members of the European Consumers' Organization. Over time, the group has expanded into consumer rights and lobbying. Through collaboration with other organizations—in Spain, Italy, Portugal and Brazil— TA is now a major consumer defense organization in Europe and beyond. The affiliated organizations are OCU Ediciones SA in Spain, Altroconsumo Edizioni SRL in Italy, Deco Proteste Lda in Portugal and Pro Teste – Associaçao Brasileira de Defesa do Consumidor in …



  • >>

    New Logo for Advantage Computing Systems

    Advantage is pleased to unveil our new logo – a more distinct, clean and contemporary visual representation of our global brand. The symbol is based on the concept of sailing and denotes being propelled forward – mobility and agility. It better represents the Advantage product and the culture of the company behind it: responsive, agile, innovative, and determined. Harnessing the latest technology is one of the ways we participate in our clients’ success. Our recent migration to the .NET platform and the re-design of the user interface are great examples of this.

    “We’re delighted with the new logo, but more importantly we’re thrilled about the new platform and being better positioned to help our clients across the globe achieve their goals,” says Dan Heffernan, Vice President of Sales, …



  • >>

    Advantage Credit Card Interfaces – Capabilities and Applications/Vendors Summary

    If you’re looking for a new credit card processing vendor, choosing one that already has an interface with Advantage will save you time and money. Not all companies are compatible for integration with Advantage, and you want to make sure you are getting the functionality you need before you buy. The current list of supported payment card applications/vendors in Advantage, and which capabilities they offer, follows. • Online pre-auths - Initial card verification, funds held for later debit/capture. Supported for web, uploads, and data entry. • Voids/cancellation of pre-auths - Advantage can auto reverse/cancel an auth, when order amount increases, or is cancelled. • Captures and refunds, via online and/or batch settlement – Advantage performs captures and refunds …



  • >>

    Creating Notes from MS Exchange Emails

    As of 2012R1, you can use SVC125 to upload customer notes into Advantage from MS Exchange Emails. This is particularly helpful if you have a central email account to which all customer service requests are sent. Uploading these emails into Advantage as Customer Notes allows your reps to efficiently handle customer requests, whether it is via SVCNAC or the Customer Note dialog box. Exchange Setup Exchange accounts are set up at CDSSYS/XCH (CDSXCH in .NET). Enter your Exchange Server Name, Domain Name, Username and Password of the email account from which you want to upload. Upload Setup The SVC125 Upload Source setup is done at OPRTBL/UPL. You will be prompted for the following values: …



  • >>

    Welcome New Employee Brian Roskamp

    Former ACS intern Brian Roskamp recently graduated from college and has joined ACS full-time. He is a member of the product development team led by Howie Brooks. Brian earned a Bachelor of Science degree in Computer Science and Engineering from the University of Michigan, where he made the Dean’s List. He worked as an ACS intern in the engineering division part-time during his junior and senior years, and full-time in the summer. A native of Howell, Michigan, Brian attended Howell High School where it only took one introductory computer science class as a freshman for him to decide what he wanted to do for a living. Brian is especially interested in software engineering for business applications and enjoyed his UI (user interface) classes. He is currently working …



  • >>

    Welcome New Employee Theo Rabban

    Theo Rabban is the newest member of the product development team led by Howie Brooks. A recent graduate of the University of Michigan, Theo earned his BSE in computer engineering and then went on to complete a master’s degree in computer science. Although he always had an interest in computers and technology, Theo didn’t really become hooked until his first programming class in college. Then, he decided that programming was what he wanted to do, and took as many programming classes as he could from then on. Theo grew up in Novi, Michigan, about thirty miles from Ann Arbor, and his family still lives there, although Theo has made his home in north Ann Arbor. When he’s not working, Theo likes to hang out with friends and is an avid fan …



  • >>

    American Psychiatric Association, Gannett Government Media and Liturgy Training Publications Complete Upgrades

    Congratulations to the American Psychiatric Association, Gannett Government Media and Liturgy Training Publications on their recent upgrades to Advantage 2012r1. Shruti Kulkarni spearheaded the project for APA, while the ACS team included Philippe Rowland as project manager, Linda Woodman as lead engineer, Larry Kleber as upgrade engineer, and Ray Zick as technical team leader. At Army Times, Neal Hawkins led the charge with Philippe Rowland again serving as the ACS project manager. He was ably assisted by lead engineer Martha Krieg, upgrade engineer Larry Kleber, and tech team leader Ray Zick. It was the first upgrade for Liturgy Training Publications and Amal Vellappillil managed the project for them. The ACS team was again Philippe Rowland,Martha Krieg, …



  • >>

    Premium Set Pay-up Options

    The earning of premium sets can be tied to payment criteria; for example, the premium set can be earned when the order is n% paid-up. The paid-up percentage is not always straight payments against the invoice. Advantage considers miscellaneous credits, gift certificates, etc. to be recognized forms of credit/payment. Gratis Product Orders Gratis product orders where the freight amount was also 0.00 are always considered 100% paid up. CIR 0.00 Orders Subscription (CIR) orders where the order total = 0.00 are always considered 100% paid up. Unable to Find Debit at customer receivables view If the invoice does not exist in Accounts Receivable, the order is not considered as paid-up. Calculation …



  • >>

    Workflow Events in Advantage

    The 2013R1 release introduced an exciting new feature which we call Workflow Events. This is the basis for functionality which will expand exponentially over time as more events and actions are supported and users discover its value. Workflow Events provides a background service that continuously monitors events…such as payment entry or an agreement change…against configurable rules, and allows you to set up actions based on those events and rules. Here are a few examples of how you might use the workflow event feature: Any time a customer is assigned to a collection agency: cancel all of the customer’s subscriptions, add a customer note, and use a pre-defined letter template to notify the customer via email. Any time an access agreement changes: send a …



  • ...
  • 9
  • 10
  • 11
  • 12
  • 13
  • ...