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    Keeping Pace with Technology

    Last evening, I had the opportunity to observe my 13-year-old daughter handle a technical challenge that my wife was experiencing.  As my daughter took the laptop and started in to solve the problem, my wife looked at me with that now-familiar frown which says something like "Why can she do this when she's never taken a computer course in her life, and I, who have used computers for years, can't figure out how to begin?"  I smiled and told her not to take it personally.  Based on conversations I've had with friends, I believe most parents have experienced this phenomenon. Perhaps it's perspective.  Perhaps it's age.  After all, we observe children picking up a language without even thinking about it.  They just start talking, make lots of mistakes, get …



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    ACS Welcomes Sunil Chawla

      Sunil Chawla has joined the ACS team and will be providing services to CDS Global-UK.  Sunil was the Advantage system administrator, DBA and IT manager at Maney Publications, but had to resign from this position in order to move to London. The timing worked perfectly for him to join the ACS team currently traveling regularly to Market Harborough to support CDS. A UK native, Sunil holds a degree in computer science from Manchester University and is also a certified Microsoft Database Administrator.  He lives in Bromley, near London, and in his leisure time, enjoys playing badminton and tennis and traveling to tropical destinations—anywhere with clear blue water where he can scuba dive and snorkel, although the Maldives is his …



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    Are You Taking Advantage of Customer Communication in Advantage?

    As the arena of customer communication becomes more and more personalized, you need the flexibility to create and send relevant communications as quickly and automatically as possible.  Advantage offers you this capability. Many of you have been using the customer letter functionality for years (note: for purposes of this article, the word "letter" refers to either email or a hard-copy snail-mail letter).  This is where you create a set of letter templates and via a Customer Note, Action Code, and MS-Word, Advantage sends the appropriate customized personal letter to a customer when  certain conditions are true , filling in such information as customer name and address, order number, subscription details, product order details, and order data.  This format is simple to set …



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    John Moore; Engineer and Fire Fighter

    In his five years at ACS, John Moore has made his mark on the software and in client support.  He was part of a team that rewrote MSTDAT/FAST and also worked on converting INVDAT into the new user interface style, which included implementing scripts there.  Although John has always been a member of the software development team led by Howie Brooks, he was tapped three years ago to enter the upgrade and support world in engineering.  John is a key member of the team that works with Agora, Inc. He describes his role as alternating between fire fighter putting out fires, superhero solving issues, and whipping boy (although that happens very rarely). Agora's Daryl Berver has this to say about working with John: "John is great. He has been able to not …



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    ACS Welcomes A-lehdet of Finland

    ACS is happy to announce that A-lehdet has chosen Advantage and is beginning implementation.  The Helsinki-based company was started in 1933 with a single magazine. Today, the grandchildren of the founders  manage the company which has grown into a publishing house with a portfolio of 18 magazines, covering topics from politics to gardening, with customer demographics ranging from teenagers to senior citizens. The Managing Director of A-lehdet is Olli-Pekka Lyytikainen.  The ACS project team includesEric Burbeck (project manager), Tom Hermans (project director), and Karl Davis (lead engineer). The A-lehdet team consists of Oili Kalm-Parantainen (main business definer) and Timo Kurkikangas (IT architect) and its work will be coordinated by project …



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    Attention: Emergency Support Email Users

    When contacting emergency support, you may opt to send email to emergency@advantagecs.com in addition to calling.  Please be aware that the emergency Support Inbox will only accept mail from domains on our Safe Sender list.  We've done this because spam was triggering too many unnecessary calls to the emergency support people.  All of our client domains are on this list, so please be sure and send your email from your company account.  If you would like to request another domain name to be added to the list, please contact Ev Acton at eacto@advantagecs.com .



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    Angie Markel: Superior Support Service

     Angie Markel applies the same energy and motivation to her job in the Advantage Support Center as she does to running a marathon, which she has done 4 times (including the Boston Marathon, for which one must qualify).  She is detail-oriented, quick to grasp new concepts and adept at building relationships with the clients with whom she works . Her supervisor, Ev Acton puts it this way:  "Angie is an excellent analyst who works well with all of our clients.  Angie makes sure she understands the customer's needs and ensures that the solutions ACS provides meet those needs.  Angie is a very effective communicator and does a great job of sending alerts to the user community as needed.  In addition, Angie always has a smile on her face and has a …



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    ACS Welcomes Newsmax Media

    ACS is pleased to welcome Newsmax Media as a new Advantage client.  The 12 year old company is an American political news media organization based in West Palm Beach, Florida. It operates the news web site Newsmax.com, and publishes Newsmax Magazine, as well as a host of health and financial newsletters.  Newsmax looked at possible solutions and chose Advantage for its powerful marketing capabilities, robust promotion support, and excellent reputation among publishers like themselves.  They also felt comfortable with the project management expertise of the ACS implementation team. Please join us in welcoming Newsmax Media to the Advantage family. www.newsmax.com



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    Welcome Martin Media

    ACS is pleased to announce that Martin Media is the latest publisher to choose Advantage, and the fourth in France.  Martin Media is located at Révigny sur Ornain, in la Meuse, a region of Lorraine.  Martin Media also has an editorial office in Paris, as well as offices in Nancy, Liège (Belgium) and Madrid (Spain). Martin Media publishes 12 titles in the areas of education and psychology, hobbies (specifically genealogy, coin collecting and woodworking) and social work.  They chose Advantage for its high availability, web integration and online content management capabilities and ACS for its project management expertise. Jean-Luc Poncin, Executive Vice President, is the project sponsor at Martin Media, while Philippe Canus, IT and Fulfillment Director will be …



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    Highlights of 2010r3

    Here are some of the new features you will receive with the 10R3 release of Advantage, which is scheduled for release in October.   ·         The following additional flexibility has been added for Access Management and Billing discounting: -          The ability, at the agreement level, to specify separate default discounts for a new agreement and a renewal to that agreement. -          The availability, at the access point level, of such "PRO-like" discounting features as combination code, discount source, etc. -          The ability to offer an access point discount through a specific date, or indefinitely. ·         For AMB agreements, you can now offer ‘n' number of free days before the paid agreement starts.  Previously, you could offer free days …



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