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The annual Advantage Training Week was held September 15-18, at the ACS office in Ann Arbor.  Courses included key Advantage operations areas such as Maximizing Personnel Efficiency and Powerful Contact Management … as well as sessions on Marketing Analysis Reports and Financial Management within Advantage.  In addition, a half-day User Forum addressed the concept of Product Families, Hierarchy, and Granularity.  The User Forum topic was chosen in response to continued high interest among ACS clients in the Access Management and Billing and Business Intelligence Modules.

ACS remains committed to offering training sessions that address the topics that are of highest interest to our clients.  While attendance this year was less than we hoped for, virtually all who were unable to attend cited as the primary reason their organization's travel restrictions due to current economic challenges.  Hopefully, the economy will turn around soon and, once again, we will have Training Week with each class filled to capacity, exciting client networking and, of course, a return to Whirly Ball!

The forum produced a lot of thoughtful debate.

Discussion flourishes in the Product Families, Hierarchy, and Granularity forum.

Andy Wright is known for his sweet tooth, but this is ridiculous!



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