In order to see how well a billing promotion did, you need to have your customer service reps enter the billing promotion code when entering the payment. You can enforce entry of a billing promotion code during payment entry at the view and in the Sequential Payment Upload process (ARP192) using the ARP option BLPRMREQ. But perhaps the CSR doesn’t always have the billing promotion code readily available when they are entering the payment. How can you successfully record the billing promotion code on the payment?
ARP Option BLPRMASN
The Billing Promotion Assignment option is used to set a keyword for your CSR’s to enter during payment entry. During payment entry at the view and in the Sequential Payment Upload process (ARP192), use of this keyword in the Promotion Code field causes the …
Matt Varblow has been promoted to vice president, engineering services. He reports to Dick Hile, vice president, product engineering, who states: "Matt's leadership -- both technical and organizational -- has been a key contributor to our progress in improving our product and our engineering services." In addition to managing the engineering services teams, Matt is still one of the chief software architects at AdvantageCS, helping to steer the application architecture as our software continues to evolve.
In his sixteen+ years at ACS, Matt has filled multiple key roles. Before joining AdvantageCS permanently, Matt began working here during the summers when he was 14, helping out with configuration control. Even at that time, Matt was an old hand at computer programming, having taught …
In Ann Arbor, the coming of autumn means more than just the return of thousands of students, or advanced dread of another Michigan winter. It also means the date that every University of Michigan alumnus has had circled on the calendar for months: the start of another Wolverines’ football season!
It’s hard to describe Ann Arbor in full swing on a home football Saturday. A deluge of people, monumental backups on Interstate-94, maize and blue as far as the eye can see (except on the visiting fans that poke out from the background here and there). If you’ve never been inside the Big House for a football game, you’ve missed an experience. At over 107,600 seats (officially it can hold over 115,000) Michigan Stadium is the largest stadium in the US, and the second largest in the world. When …
Is it just me, or is everyone experiencing more use of their smartphones? These "mobile moments" are becoming more frequent in my life, at least. A year ago I hadn't installed my bank's app and did all my banking on my laptop. Now I do all my deposits using my smartphone and find myself checking balances there more and more. A couple of years ago I thought I'd never use Facebook on my smartphone...but I almost never use it on my laptop now. Recently my wife was writing a long email on her smartphone and I asked why she doesn't use the desktop so she can edit more efficiently? Her answer was that the desktop was upstairs.
I guess that's what the word "mobile" means, after all: able to move. Our mobile phones can be with us all the time. I see more participants in meetings looking at …
Have you ever been to Ann Arbor, Michigan, the city ACS has called home for almost 40 years? If not, you’re missing out! Despite its (relatively) small size, Ann Arbor has a lot to offer: a lively arts & culture scene, world-class food & drink, and natural beauty to boot. We’re sharing our local picks so that next time you’re in the area (soon, we hope!) you’ll know exactly where to go and what to do.
First, get your bearings. Ann Arbor comprises a few lovely neighborhoods, but most visitors spend their time downtown and in nearby Kerrytown. Downtown Ann Arbor’s Main Street has all the usual suspects - plenty of restaurants, bars, and shops to choose from - but it has character, too (case in point: the Violin Monster). So grab a seat at a restaurant or bar and keep your eyes peeled - …
Many Advantage features are born from the minds of marketers---not only from our clients, but also from our internal experts. One simple reason is the need for publishers to stay competitive in today’s market by implementing increasingly sophisticated marketing campaigns. One area guided by marketers that has seen quite a bit of development in the last several years is product bundling (known in the Advantage software context as packages). Advantage has supported bundling for 15+ years, but today there are about 10 different flavors available. You might be thinking: isn’t a bundle just a bunch of products? What could distinguish one from the other? Consider the following three use cases:
The customer can choose from the print version of a magazine, the digital version, or a bundle …
Finding just the right engineers and analysts is a vital part of growth at AdvantageCS and the intern program has been a great source of excellent employees. In addition to providing valuable services in their stints as interns, it gives both intern and management staff time to evaluate whether or not the fit is a good one.
While it’s true that their time with us is short, that often works to our benefit because they are not as distracted by interruptions and other assignments as full-time employees frequently are.
This year, we are excited to have seven interns with us for the summer, working on many and varied projects all over the company. Let us introduce them to you.
Nicole Bartecki and Rachel Katz (both entering their junior year in industrial operations engineering at the …
Advantage Client Communities on LinkedIn and Message Board on Google+
Your fellow Advantage users are excellent sources for ideas, advice and even answers to your questions. Are you taking advantage of all the communication channels available to network with them?
If you're not already a member, take a minute now to join the Advantage Client Community on LinkedIn. It's a great networking tool and will put you in contact with other Advantage users from all over. For clients in Europe, you can join the European Advantage User Group. Membership is restricted to people at client companies, but all members are free to comment or post topics.
The other great tool is the message board. You need to have a log-in to the support area of the AdvantageCS website (see your system …
Advantage’s OrderStream Framework Breaks the Log Jam of Order Upload
While Advantage is a customer-centric system, order transactions are a central component of the customer profile. Getting orders processed quickly and efficiently is paramount, and the flexibility to accept order transactions from a variety of sources is a critical component of the system. Our clients take orders from sources such as eCommerce sites, trade shows, phone calls, postcards, mobile applications, agents, lockboxes, SMS, and other third-parties. To accommodate these sources, Advantage offers three basic types of input---through the application’s user interface, through the use of the Software Development Kit (SDK), and through file uploads. Over its history, Advantage has consistently been the market leader …
These are just some of the new Advantage features that will be available in the fall of 2015. Contact your Advantage account manager for more information.
Autocomplete Feature: An optional autocomplete feature is available (triggered at the user level), whereby Advantage will suggest values for validated fields based on what the user has typed in to that point. Under this feature, the more the user types, the narrower the list of possible matches (the user can arrow up and down to see the possible matches). At any time, the user can stop and select one of the suggested values.
Separate “Promote by Phone” Flags: You can now expose and use separate “promote by” flags on each of the three telephone numbers on the customer address record. (The fourth telephone number field is dedicated …