It was hot and humid outside. I decided to stop by a coffee shop for some refreshments, but also to get myself out of the sweltering heat. I paid for my order and went on my merry way… or so I thought. Later that evening, while checking my email, I was surprised to find an electronic receipt from the coffee shop that I had visited earlier in the day. What perplexed me even more was that I had not provided my email address to the coffee shop, so then how did they have my email address to send me that receipt?
I decided to look into this some more, and discovered that a growing number of businesses now use third-party payment providers to manage their transactions, especially for credit cards. This means that completely different businesses might be using the same provider even though …
AdvantageCS is family-oriented in more ways than one. In conjunction with being a family-owned company, we’re proud to champion causes that are important to our employees. One of the ways we do so is through our annual drive for Hope Clinic, a local organization that offers free medical care and dental care plus a variety of social services to those in need.
Coincidentally, Hope Clinic was founded by the father of our Vice President & Chief Product Manager, Dan Heffernan. It all started as a Saturday morning clinic designed to serve those without medical insurance. Over 35 years later, Hope Clinic is a highly-regarded nonprofit with a four-star rating from Charity Navigator, which signifies high organizational efficiency. Each dollar donated to Hope Clinic provides $4 worth of …
In May, we announced a new partnership between AdvantageCS and SFG (see press release here). SFG is a service and technology company located in Big Sandy, Texas, with decades of experience serving organizations in such areas as order processing, fulfillment, call center, payment processing, and lettershop services. We at AdvantageCS have been seeing a growing trend over the last 10 years: publishers want to outsource some or all of these functions. Many prospects have already outsourced them and come to a software supplier like us expecting that we will provide the software platform and we have partners that will handle the rest.
Prior to this partnership, publishers had few choices if they wanted to outsource these functions but stay on Advantage. There are a number of service …
Starting with release 17.5 of Advantage, you can work with customers in an Accounts and Contacts mode (which parallels how Salesforce.com structures customers). You can move your customer maintenance view into this mode, search for Account customers and then view the contacts at an Account, displayed in a lower pane.
This replaces---and substantially improves---the Location Customer feature. In that feature, Advantage automatically created a “location” customer, where now it creates an “Account” customer. A “location” customer was identified by a special address code; now an Account customer is identified by the customer Account? field set to Y.
The Consolidated Overview by Location customer (which was difficult to access and did not include Access Management & Billing agreements) …
We are highly pleased to welcome the IET to the Advantage family. The IET is a registered charity that is working to engineer a better world by inspiring, informing and influencing its members, engineers and technicians, and all those who are touched by, or touch, the work of engineers. It aims to inspire the next generation of engineers, and to promote engineering and the work of engineers to society. The IET is one of the world’s largest engineering institutions with over 168,000 members in 150 countries.
IET products include journals, E&T Magazine, books, publications, webinars, job boards, videos and a vast digital library. They also provide services to the industry such as expert advice to the UK’s Parliament, Government and other agencies on engineering-related policy issues. The …
After 28 years at AdvantageCS, Bob Thornton is retiring August 31st of this year. But while most retirees plan to take time to relax, Bob will be even busier. He may be leaving the business world, but he is jumping full-time into the non-profit arena. He will be working on partnership development and fund-raising for University Christian Outreach, a ministry serving students and young staff members at the University of Michigan. Bob and his wife, Rosemary have been supporting UCO for many years. In fact, Rosemary has worked for UCO in various capacities since they were married, 31 years ago.
And if that’s not enough, Bob will be working on his Master’s degree in Theology, one class at a time, at Sacred Heart Major Seminary in Detroit.
Bob began his AdvantageCS career in support and …
Howard Brooks has been named Director/Product Development and Toby Hartman and Paul Sauter have been promoted to Team Managers, reporting to Howie.
Mike Hasey and John Moore have been promoted to Team Managers, reporting to Matt Varblow, Vice President/Engineering Services.
In addition, Ray Zick has been named Manager of the Cloud Services Team, responsible for provisioning and supporting Advantage SaaS (cloud hosted) environments and for continuing to evolve and architect the Advantage cloud solution.
While these changes do not represent dramatic shifts in responsibility, they do represent AdvantageCS’s recognition of these individuals’ increasing expertise, leadership and contribution to the critically important product development side of AdvantageCS.
Congratulations to all!
What’s the state of your email junk folder? Mine is pretty active with various promotions for IT related products and services. Occasionally, I’ve given out my contact information in order to download a white paper or view a demonstration, and although I haven’t been asked if it was okay to forward my email address to other parties for their use, that certainly happened.
Such permissions---and lack of them---are addressed by the European Union’s General Data Protection Regulation. GDPR goes into effect in May 2018, and if you have any European customers, it does involve your operation.
One of GDPR’s main principles is that even though you maintain personal information for your customers, they retain ownership of it. Since the data isn’t yours, you can only use it for purposes the …
We are pleased to welcome Donal Cousino, the newest member of the Advantage Support Center, reporting to Scott Ghormley. Donal is no stranger to software support, as he worked for 4 ½ years at ParishSOFT in Ann Arbor. There, he spent time in support and also performed data conversions.
Before that, he was a bookkeeper for various companies. Donal earned a degree in economics at Hillsdale College, with a minor in French.
Donal gets great satisfaction from digging into a complex problem, figuring it out and solving it. That makes him a great match for software support. His fluency in French is also beneficial.
A native of Ypsilanti, Michigan, Donal is the middle of eleven children, ages 21 to 40. His parents and most of his siblings still live in the area. His father and one brother …
This month marks the ten-year anniversary of Bayard Presse first going live on Advantage. Tom Burbeck, Executive Vice President, was there from AdvantageCS to help them celebrate, which they did with a cake---complete with candles---and champagne.
Emmanuel Chevalier, Director, Business Information Systems, blew out the candles and the festivities commenced.
In the 10 years of being live on Advantage, Bayard has been able to implement many changes, including enabling extensive automation of its business processing, reorganizing various vendors for increased cost and service efficiency, and developing its digital content across numerous publications.
Today, Bayard and AdvantageCS are proud of the strong partnership they have built.
Bayard is one of the largest magazine publishers in …