Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • Kathie Porter Memorial

    On a cool but clear and sunny day in mid-October, the ACS staff got together to officially dedicate the outdoor memorial to Kathie Porter. The memorial area in front of the ACS building includes a picnic table (the people in the back are standing on it), a newly-planted tree (seen in the right of the picture) and a rock inscribed “In memory of Kathie Porter.” The rock is significant because, according to Kathie’s sisters, she loved rocks and collected them for her yard from all over. We miss you, Kathie.



  • New Options For Your Advantage Updates

    As part of the change to the Microsoft .NET framework (at 2012r2), we’ve updated the configuration and deployment of software changes to be more in line with industry standards. Source code to the base software is no longer stored onsite and software updates are now delivered via “deployment packages.” Source code for custom processes, reports, and views will continue to be stored and compiled at client sites. You now have two options for base tracks software updates. In addition to these base tracks, keeping in the tradition of the customizable nature of an Advantage installation, clients will have the option of maintaining a private track that will be customized to their needs. The two base update tracks are: Maintenance Only: This track will offer deployment …



  • Congratulations to Dianne Killebrew--Soon-To-Be Retiree

    Dianne Killebrew, senior support analyst, is retiring from ACS at the end of December. She was hired by Support Center Manager Ev Acton in March of 2000, but the two of them had worked together previously at another company. Dianne has always truly enjoyed providing support, both because she likes helping people and also because you never know what the day is going to bring. You have to juggle and prioritize, explains Dianne, and try to work out deadlines that are acceptable to everyone. In her years of support experience, Dianne has found that the most important thing is to work with the client to identify the real problem or the true goal of what they want to accomplish. It isn’t always obvious, she says, but when you have that, it’s 50% of the solution. …



  • The Marketer's Voice

    Advantage Marketing Forum Report There was a decision at the February 2013 user group meeting that we needed input from marketers on how Advantage’s marketing features could be improved to address current and future requirements. The Marketers Voice Program was the result. Twelve marketers from 8 Advantage clients attended the forum held in Ann Arbor on October 1st and 2nd. (Thank you, MVPs—you guys are the best!) We had excellent discussions about promotions, social media, customer interests, marketing channels (email in particular) and analysis, led by myself, Dan Heffernan, Mona Hidayet, Corey Mantel and Karl Davis. Several software engineers and business analysts sat in to hear firsthand the challenges a marketer faces in today’s business environment. …



  • AdvantageCS Welcomes Test Achats

    Abstract: AdvantageCS is pleased to announce our newest client: Test-Achats. Test-Achats (TA) is also known by its Flemish name of Test Aankoop and was founded in Belgium in 1957 as a consumer organization. It independently tests all manner of consumer products and then reports the results.

    AdvantageCS is pleased to announce our newest client: Test-Achats. Test-Achats (TA) is also known by its Flemish name of Test Aankoop and was founded in Belgium in 1957 as a consumer organization. It independently tests all manner of consumer products and then reports the results.

    In 1960, Test-Achats became one of the founding members of the European Consumers' Organization. Over time, the group has expanded into consumer rights and lobbying. Through collaboration with other organizations—in Spain, Italy, Portugal and Brazil— TA is now a major consumer defense organization in Europe and beyond. The affiliated organizations are OCU Ediciones SA in Spain, Altroconsumo Edizioni SRL in Italy, Deco Proteste Lda in Portugal and Pro Teste – Associaçao Brasileira de Defesa do Consumidor in …



  • New Logo for Advantage Computing Systems

    Advantage is pleased to unveil our new logo – a more distinct, clean and contemporary visual representation of our global brand. The symbol is based on the concept of sailing and denotes being propelled forward – mobility and agility. It better represents the Advantage product and the culture of the company behind it: responsive, agile, innovative, and determined. Harnessing the latest technology is one of the ways we participate in our clients’ success. Our recent migration to the .NET platform and the re-design of the user interface are great examples of this.

    “We’re delighted with the new logo, but more importantly we’re thrilled about the new platform and being better positioned to help our clients across the globe achieve their goals,” says Dan Heffernan, Vice President of Sales, …



  • Advantage Credit Card Interfaces – Capabilities and Applications/Vendors Summary

    If you’re looking for a new credit card processing vendor, choosing one that already has an interface with Advantage will save you time and money. Not all companies are compatible for integration with Advantage, and you want to make sure you are getting the functionality you need before you buy. The current list of supported payment card applications/vendors in Advantage, and which capabilities they offer, follows. • Online pre-auths - Initial card verification, funds held for later debit/capture. Supported for web, uploads, and data entry. • Voids/cancellation of pre-auths - Advantage can auto reverse/cancel an auth, when order amount increases, or is cancelled. • Captures and refunds, via online and/or batch settlement – Advantage performs captures and refunds …



  • Notes from the Web

    Advantage offers API support for customers creating notes from the web. The API Method is WebNote.Create and takes these arguments (among others): System Name Reason Category Reason Subject Text Note Assignment Select That’s interesting, you say, but how might it be used? For typical customer service requests, such as a change of address or bill payment, there’s no sense having the customer send you a note requesting that you perform the task. They can do these tasks for themselves using the Advantage API. But what about questions that customers come up with? The customer is looking for something--a product maybe--on your website and can’t find it. Having them log that question with you through a note may be less expensive …



  • Creating Notes from MS Exchange Emails

    As of 2012R1, you can use SVC125 to upload customer notes into Advantage from MS Exchange Emails. This is particularly helpful if you have a central email account to which all customer service requests are sent. Uploading these emails into Advantage as Customer Notes allows your reps to efficiently handle customer requests, whether it is via SVCNAC or the Customer Note dialog box. Exchange Setup Exchange accounts are set up at CDSSYS/XCH (CDSXCH in .NET). Enter your Exchange Server Name, Domain Name, Username and Password of the email account from which you want to upload. Upload Setup The SVC125 Upload Source setup is done at OPRTBL/UPL. You will be prompted for the following values: …



  • Welcome New Employee Brian Roskamp

    Former ACS intern Brian Roskamp recently graduated from college and has joined ACS full-time. He is a member of the product development team led by Howie Brooks. Brian earned a Bachelor of Science degree in Computer Science and Engineering from the University of Michigan, where he made the Dean’s List. He worked as an ACS intern in the engineering division part-time during his junior and senior years, and full-time in the summer. A native of Howell, Michigan, Brian attended Howell High School where it only took one introductory computer science class as a freshman for him to decide what he wanted to do for a living. Brian is especially interested in software engineering for business applications and enjoyed his UI (user interface) classes. He is currently working …



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