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  • Bayard Presse VPC Goes Live on Advantage

    Bayard's Product Order (PRO) activity--called VPC (Vente par Correspondance) in French--went live on Advantage in early January 2009.  Establishing a multi-product, multi-channel approach around its customers was a key component of Bayard's decision to move the VPC business onto Advantage. Bayard chose Advantage initially in large part because of the multi-product capabilities and with PRO running on Advantage, they are able to perform total e-commerce integration. Bayard's implementation strategy called for moving the product order business onto Advantage in a second phase, after the initial implementation of subscriptions was successfully completed in July 2007. This strategy enabled Bayard to gain significant expertise with the Advantage Inventory and Product Order …



  • Alerts by Angie

    At SVCDAT/ARP, the customer service A/R view in Advantage, you can quickly add a payment to an invoice on a customer's account using the Add Payment button or right-click action. Unless you have received Alert 254096, however, adding payment to a partially paid order may create a payment for the full order amount instead of the remaining amount due. If this alert applies to your revision of Advantage, you may read about it here. If you are within the affected revisions for this alert, please contact the Support Center or your ACS representative. We can quickly adjust the Add Payment action so that it performs correctly for partially paid invoices. In the meantime, please note the workaround of using ARPCSH instead to enter payment for a partially paid …



  • ACS Welcomes Derek Johnson

    ACS is pleased to welcome Derek Johnson as a new employee.  Derek is joining the eCommerce and Enterprise Integration team headed by Matt Varblow, and comes to ACS with experience in software development in a .NET environment. Derek attended Michigan Technological University in Houghton, Michigan, which is about as far north as you can go without falling into Lake Superior.  (The college is 570 miles from Detroit, for example.) Derek studied electrical engineering and after graduation, accepted a job in Ann Arbor for a defense contractor firm where he worked on inertial navigation systems.  He moved from there to an automotive supplier, where he wrote control software for large machines that tested engines and transmissions.  Before coming to ACS, his …



  • Financial Accounting Foundation Goes Live on AMB and WEB

    The Financial Accounting Foundation (FAF), organized in 1972, is the independent, private-sector organization with responsibility for the oversight, administration, and finances of the Financial Accounting Standards Board (FASB), and the Governmental Accounting Standards Board (GASB).  The FASB was established by the FAF in 1973, and has been delegated the authority to establish standards of financial accounting and reporting for private-sector entities, including business and not-for-profit organizations.  The GASB, organized by the FAF in 1984, has been delegated the authority to establish standards of financial accounting and reporting for state and local governmental entities.  The pronouncements of both the FASB and GASB are recognized as generally accepted and …



  • Vidal Goes Live on Advantage

    French publisher Vidal began live production use of Advantage on the last day of June.  Located in Issy-les-Moulineaux, just outside of Paris, Vidal publishes medical information to French healthcare professionals.  VIDAL's main drug compendium is the indispensable reference for French healthcare professionals in their everyday practice. It is available in print, on CD-ROM and on a website. The product is the equivalent of both First Data Bank and PDR in US products. They also publish a variety of other products including: books, electronic subscriptions, subscription-based newsletters, advertising and other one-off products. The Vidal team included Claire Baldeyrou as the executive sponsor and Martine Thiery as the project manager.  Levi Hyssong served as the ACS …



  • Order-Again Promotions

    A customer subscribes to a journal or to content access.  Excellent!  This is the start of a relationship that has some built-in communication points.  These may include the initial invoicing, and at some point, renewal promotions will begin.  A subscription-based relationship has on-going touch-points where the client is involved with your content and continues to purchase access to it in different ways. Unfortunately, these automatic communication points haven't previously existed with product purchases.  Someone buys a book, you collect payment and send it and that relationship is over.  Well, not anymore!  You can now do the same sort of thing with product purchases as you can with subscriptions through the Order Again feature, which is based in the Product …



  • Restoring Premium on Reinstate

    In Advantage, a non-pay cancel transaction causes the customer to lose any premium set they would have received on a paid order.  As of 2009R1, however, there is an option to restore a premium set if the customer later reinstates.If the subscription is later reinstated, you have the option of allowing the customer to receive the premium set--you simply set the CIR option …



  • Howard Brooks: Mega Multi-Tasker

    Mention Howard ("Howie") Brooks to others at ACS and right after "knowledgeable," "smart," and  "dedicated"  you hear words like "balanced," "calm," and "level-headed."  Howie is able to juggle the many and varied demands of his job as the Manager of Product Development with rare aplomb. The leader of a team of eight development engineers who work on enhancements to the software, as well as new modules and functionality, Howie has that rare ability to keep the big picture of the entire structure of the Advantage software in his head.  He can look at a proposed enhancement and know just how--and where--it will affect the current software. Dick Hile, VP of Product Engineering and Howie's boss, describes him this way: "Simply put, Howie is indispensable.  He is like an …



  • FAF Goes Live on Advantage

    The Financial Accounting Foundation (FAF) went live on Advantage in March.  As an independent, private-sector organization, FAF is responsible for the oversight, administration, and finances of the Financial Accounting Standards Board (FASB), the Governmental Accounting Standards Board (GASB), and their advisory councils.   …



  • Customer Portrait: Agora Publishing, Inc.

      Agora, Inc. is a holding company for more than 20 publishers of financial, health, travel and special interest books and newsletters -- each offering unique ideas, information and insights. Altogether, Agora companies publish more than 300 books and 40 newsletters, reaching 1 million readers from around the world.  Based in the historic Mount Vernon district of Baltimore, Agora is housed in a collection of 19th century mansions. They also have offices in London, Bonn, Paris, Johannesburg, Buenos Aires, Melbourne and Waterford, and many of their titles are available in French, Spanish, German and Italian. The company's name has its origin in history.  The Agora was a lively marketplace for the ancient Greeks, where people came not only to buy and sell goods …



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