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  • Greg Stout and Tim Zapawa Promoted to VP of Client Services

    Advantage Computing Systems is pleased to announce the promotions of Greg Stout and Tim Zapawa to the positions of Vice President of Client Services. Greg has been with ACS for 25 years and, in his most recent position as Director for Operations within the Client Services Division, is responsible for three significant areas: the Advantage Support Center, upgrades, and account management. Greg has worked with Evelyn Acton to build the Advantage Support Center into an effective technical support channel for our clients. He has also worked closely with Paul DesRosiers over the past six years to establish the Advantage upgrade team. Under Greg's direction, the upgrade operation has grown to the size necessary to support 20+ publishers' …



  • Toby Hartman: An Enterprising Engineer

    Toby Hartman is in his third year as a member of the eCommerce and Enterprise Integration group led by Matt Varblow. In this role, Toby works on enhancing Advantage web capsules and also helps clients with their web pages. Supervisor Matt Varblow has this to say about Toby: "Toby is a key member of the Advantage team. His knowledge of the software and ability to communicate it effectively are important assets to our developers and to our clients. He quickly gets his arms around complex requirements, is able to produce practical and efficient designs that meet the clients' needs, and produces well implemented and tested code." An ideal assignment to Toby is one where he is able to create something new, as …



  • Update From: The Department With a Little Bit of Everything

    And what department could that be except for the Sales, Marketing, Product Direction, and Documentation department? Nowhere else in ACS can you find such a diverse mix of skills, experience, and responsibilities. Since taking over the department a year ago, Dan Heffernan has put his own stamp on the group without sacrificing the …



  • Exciting New Features in 2008r3!

    The third Advantage release for this year will be available early next month, and brings many enhancements to the season's hottest module: Access Management and Billing (AMB). For instance: You can now impose a limit on the number of participants on an AMB agreement. When this agreement-level limit is reached (during both screen entry and on the Web), further participants cannot be added unless current participants are removed or the limit is raised. This will help you control maintenance on agreements where such limitations are critical. If you have "administrative participants" on AMB agreements (that is, people whose job it is to maintain the agreement and its participants), you can now add them in a true administrative capacity. …



  • Conference and Event Management in Advantage

    Advantage's Conference and Event Management (CEM) module is a fully integrated solution for handling the registration, invoicing, and informational tracking for conferences (or other events) that your company offers as part of its product line. With the CEM module, you can offer conference registrations as part of a normal Advantage order---combined, for example, with a CIR subscription or a PRO product. Conference and Event Management is integrated with Advantage Web capsules, so that customers can self-register at your website. Within CEM, you can set up the same conference at different locations, organize the conference content by sessions and tracks, and keep track of seat availability as in-demand sessions fill during the registration process. The system will …



  • The Future for Advantage

    When I joined ACS as Director of Product Development in the early 80's, we were entering the in-house fulfillment systems marketplace with the unique opportunity to develop software simultaneously for a magazine publisher and a book publisher. From the very beginning, ACS has been able to offer a fully integrated subscription and book fulfillment software solution. We made our mark in the years that followed by rapidly establishing and expanding Publisher's Advantage as a fully integrated system that enabled circulation print publishers to rapidly expand their business through marketing and selling of one-off products to their subscribers. The Internet was coming into its own as a viable business medium when I became President of ACS in 1992. In response, we …



  • AMB: A Million Benefits

    With the industry balance between print and digital moving inexorably toward digital and away from print, more Advantage clients are making good use of the Access Management and Billing (AMB) module. This module can handle individual and group access to online content which is sold under various models, including time-based subscriptions, downloads, pay-per-view and others. Two of the most recent to implement the module in new ways are the American Medical Association (AMA) and Oxford University Press, Journals Division. In the 4th quarter of 2007, the AMA began a project to transition their site license sales for online content to the Advantage Access Management and Billing module (AMB). Prior to the start of this project, AMA fulfilled these online journals through …



  • AMB Forum Fosters Free Thinking

    Ideas were flying fast at the Access Management and Billing (AMB) module user forum on July 15th and 16th in Ann Arbor.  The forum format allows us to get input from a number of you in identifying the best direction forward for a particular area of Advantage, in this case the AMB module.  Participants from Agora Publishing, American Medical Association, American Psychiatric Association, Crain Communications, Massachusetts Medical Society, Motor Information Systems, and The Taunton Press made up a lively group with diverse viewpoints and ideas. Why AMB?  Many Advantage clients and prospective ones -- are seeing a growing volume of content access business.  Pay-per-view and other one-time transactions can be accommodated through the PRO module.  However, on-line …



  • Can CRM Help Make Your Life Easier?

    CRM is a common term with many different meanings. Advantage's Contact Management (CRM) module is a comprehensive project- and task-management solution that supports such activities as selling your organization's products and services, collecting information about a prospect company, resolving customer problems, etc. While Contact Management uses some Advantage …



  • Multi-Queue Processing for CIR410

    Multi-queue processing allows you to split CIR410 ? Cycle-end Processing across multiple queues, with each queue dedicated to a different range of customer numbers. For very large databases, this can help speed the total wall-time processing required for cycle-end. Multi-queue processing only works if you are also running DBR. You can increase the throughput for this process by dividing the input file into separate queues (a maximum of nine queues is allowed), and running the CIR4MQ ? Multi-queue Cycle-end process instead. CIR4MQ is identical to CIR410, except that it is designed to split processing for the publication across multiple queues. Setting up the QueuesThis is controlled at the publication level. To enable multi-queue streaming for a pub, go …



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