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April 2008

Saga Joins Advantage Roster

ACS is pleased to welcome Saga Publishing Ltd to the Advantage community. Saga is the fourth UK client to be live on Advantage, commencing live operations in the 4th quarter of 2007. Saga publishes Saga Magazine, the UK’s largest subscription title, which has over 650,000 paying subscribers.

Saga Magazine provides high quality journalism to the over 50s. Content includes leading celebrity interviews, in-depth features on current affairs, history and world events, plus useful articles on health, money, food, gardening, travel, and more.
Read on...

Advantage is Now MultiLingual

Parlez-vous français? Now you can view Advantage screens in French rather than English, if you so choose. The screens were translated for the implementation at Bayard Presse, but it was done in such a way that it will be straightforward to translate them in the future into other languages (those using the Latin alphabet, that is). As the publishing world becomes an increasingly global one, we expect this to become a common request.
Read on...

Introducing...
Molly Mathe has learned a thing or two about Advantage in her eight years working in the Advantage Support Center. Each month in Advantage eNews, she will take a minute to explain a lesser-known feature of Advantage, using standard Advantage documentation. Molly welcomes your comments, ideas or suggestions and may be reached at mmath@advantagecs.com.

In this month's installment, Molly will discuss how to reverse a check or credit card payment after it has been posted to a customer's account.
Read on...


2008R1 is Jam Packed
with New Features...
The Advantage package feature now supports "mix-and-match" packages. Using this setup, pricing is at the package level, but the customer is allowed to choose from a list of available components. For example, you could create an offer with 15 available items, and set up three different packages: one with 6-unit pricing, one with 8-unit pricing, and one with 12-unit pricing. The customer would choose the desired package, and then select any combination of the 15 items (in a bundle of 6, 8, or 12 items).

Click here to read more highlights on these topics:

  • CIR Renewals
  • User Security
  • Valid Value Lists
... And Upgrading Has
Never Been So Easy!
You’ve told us you want to upgrade frequently (which is multiple times per year for some, annually for others and bi-annually for still others). Reasons to upgrade are numerous and include:
  • to get new features designed to give you a competitive edge
  • to realize efficiencies designed to reduce your cost of doing business
  • to decrease the project length by doing upgrades more often

To help you meet this objective, we have continued to refine our project methodology and to decrease the time and resources needed to complete an upgrade.
Read on...


Online Training Program Soars
The Webinar program has really taken off this year. We’ve increased the volume in 2008 – offering seven in the first quarter alone - and recently implemented online registration. If you have not already visited our webinars page, please take a moment to do so. You can visit it at https://support.advantagecs.com/webinar/ to check out the upcoming topics.

On the schedule for April are:

  • April 24th: Circulation (CIR) module with a focus on Data Entry and Posting. This will also be a great opportunity to hear about some of the new features in the 2008r1 Release.
  • April 29th: Pivot Tables. This is a favorite way to report on Advantage data, and is one of the most frequently requested topics.

Please pass this information along to others within your company. By registering multiple participants from your organization, you will qualify for a discount. Webinars are a great way to efficiently train multiple people on a given topic.

 

To Print Out or Not Print Out?
That is the question.
You can have Advantage save archival copies of all your reports to different directories or even automatically copy and send these reports to various users.

The Printer settings at CDSSYS/PRT can be used to control whether the reports print any actual copies and where the files are saved.
Read on...

 

Advantage Adds Institutional
Identifier from Ringgold
Of note to academic publishers, Advantage now accommodates Ringgold’s institutional identifier, which will enable publishers using Advantage and Ringgold’s services to link customers within their database to the institutions with which they have affiliations. This will allow enhanced data management, for example viewing total purchases of institutional customers.
Read on...

 

AUG 2008 Update
The 2008 AUG Conference was a great success and fulfilled its objectives, which included not only the exchange of information, learning new things, and addressing issues and concerns, but also networking (both with each other and with ACS) and getting to know each other more informally. Several clients and some ACS staff stayed on after the conference was over to continue networking and exchanging ideas, as well as taking in the sights.
Read on...

 

 

AdvantagePoint
Have you visited the all new Advantage Support blog? AdvantagePoint is your online resource for announcements, technical tips, and industry news. Visit AdvantagePoint today!

Note: You will need to know your client log-in ID and password to access this webpage.  Contact the Support Center for assistance.

 

An Advantage Haiku

Springtime of new tasks
Bright red check mark offers aid;
Advantageous choice.

 

Client Quote
of the Month
"As a user of the Advantage Support Center I would like you to know how well your group has responded to our needs in the years we've been with ACS. For us calling on ACS Support is like dialing 911 - we don't do it unless we need it, and when we need it, we need it NOW! Your staff has never let us down. Each time we have called or written you have helped right away, and in every case your staff has been able to resolve our problems and get us on our way quickly. As you well know this is invaluable to a fulfillment operation and especially so for one that cycles weekly.

The same has been true for projects that were not emergencies. You have given top-notch service on requests we have submitted. Your staff has been responsive and knowledgeable, and well-prepared to provide the support we've needed. And, they're all quite personable! Everyone is pleasant and easy to work with and that's nearly as important as the technical aspect of the position. Kudos on all counts.....

Thanks everybody!"

Jule M. Girman
Fulfillment Manager
NEWSWEEK


Advantage
Computing Systems

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Editor: Cindy Morphew
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Fax 734.327.3620
cmorp@advantagecs.com

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