Maintenance & Support

The ACS Support Center is staffed with a dedicated team of analysts and engineers. Support tasks may be phoned in - most are answered personally - or submitted via the web, faxed, or emailed. Each task is given a Customer Support Log (CSL) number and clients can view the progress of any of their open CSL’s at our website at any time.  In the event of a critical issue, a "customer alert" email is sent to affected clients giving a description of the problem, a workaround and the service pack release containing the fix.  Clients may also view a list of non-critical issues affecting their specific release on our website.

"As a user of the Advantage Support Center I would like you to know how well your group has responded to our needs in the years we've been with ACS. For us calling on ACS Support is like dialing 911 -- we don't do it unless we need it, and when we need it, we need it NOW! Your staff has never let us down. Each time we have called or written you have helped right away, and in every case your staff has been able to resolve our problems and get us on our way quickly. As you well know this is invaluable to a fulfillment operation and especially so for one that cycles weekly.

The same has been true for projects that were not emergencies. You have given top-notch service on requests we have submitted. Your staff has been responsive and knowlegeable, and well-prepared to provide the support we've needed. And, they're all quite personable! Everyone is pleasant and easy to work with and that's nearly as important as the technical aspect of the position. Kudos on all counts..... "

Thanks everybody!
Jule M Girman
Fulfillment Manager for NEWSWEEK