Congratulations to Mike Hasey on his promotion to Manager, Engineering Services/Implementations. This group of six engineers is primarily responsible for supporting the engineering aspects of client onboarding. The team works with new clients unfamiliar with Advantage as well as current clients that are implementing major additional functionality.
Their work involves integrations, eCommerce (Cider) and complex conversions, in addition to general technical support. They do custom development, provide training, and help design solutions in these (and other) areas.
For many of these tasks, engineering and analyst roles overlap one another. Several members of Mike’s team have served as business analysts and all the team enjoy onsite client visits. Mike is getting the group more involved in helping clients with complex integrations and technical consulting. During a project, team members will collaborate with the client, studying their business to thoroughly understand their requirements. They will then recommend solutions and provide the necessary implementation assistance, ranging from training to development. Mike recognizes that solutions must meet quickly changing business requirements but also fit within the time and budget constraints of the project.
“Mike has always been a great troubleshooter and a quick learner,” says Matt Varblow, Vice President, Engineering Services and Mike’s supervisor. “His attention to detail and ability to understand client requirements have served him well in his career at AdvantageCS. His various assignments over the years have given him a broad understanding of the Advantage product and the technologies behind it. His pragmatic approach and desire to solve problems have been real assets as he’s focused most recently on engineering services at AdvantageCS. I look forward to helping him apply his passion for continuous improvement to the implementations group over the coming years.”
Mike started at AdvantageCS as an intern while he was working on his computer science degree from the engineering department at the University of Michigan. After graduation, he came on board full-time. That was 16 years ago and since then, Mike has worked in a number of engineering areas at AdvantageCS. His first assignment was working with clients upgrading their version of Advantage, but he has also done development, training, and technical support.
Four years ago, Mike was made a Team Leader and then promoted to Manager in mid-2017. As of January 1st, Mike was promoted to Manager of Engineering Services/Implementations, taking over for Karl Davis, who is retiring at the end of May (see the next issue of eVantage for a feature on Karl’s retirement).
Mike and his wife, Rebecca, live in Ypsilanti Township with their five children, who range in age from 4 to 14. Unsurprisingly, kids’ activities occupy a great deal of their time, but when he gets the chance, Mike enjoys reading and mountain biking.