Clients

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    European Users Gather in Lisbon for Annual Meeting

    Last month, Advantage users representing 14 companies across 11 countries gathered in Lisbon, Portugal for our annual European Users Meeting. As with previous meetings, our primary objectives were to give our European clients the opportunity to engage with AdvantageCS leadership, learn about product developments firsthand and connect with fellow users.

    The two-day conference began with a welcome from Victor Machado of Deco Proteste, our generous hosts for this year’s event. Part of Euroconsumers, Deco Proteste is the largest consumer association in Portugal. In addition to publications, Deco Proteste offers a wide variety of services to Portuguese consumers, including legal advice, education and advocacy.

    Day One Presentations

    The event continued with a keynote presentation from …



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    The IET Goes Live on Advantage

    Congratulations to The Institution of Engineering and Technology (IET) who went live on Advantage this past week. This go-live completes the second phase of the IET's program called Know Your Customer (KYC). This phase involved the implementation of Advantage as the IET’s new sales order processing system, with integrations to other applications in the IET’s ecosystem.

    The IET is one of the world’s largest engineering institutions, with over 168,000 members worldwide in 150 countries. Their products and services include more than two dozen journals, E&T Magazine, books, guides, webinars, regulations, job boards, videos and a vast digital library. They also provide services to the industry such as expert advice to the UK’s Parliament, Government and other agencies on engineering-related …



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    Cider Implementations Growing Fast

     

    The pace of Cider implementations continues to accelerate as more and more Advantage clients choose to make the move. Eleven clients are now live on Cider, with nearly 100 websites, marketing myriad items including digital, print, continuity programs, books and other products. Six more clients are in the process of implementing the eCommerce platform.

    “Without a doubt, Cider was a HUGE win for Informa and Advantage,” says Carver Bonine, Business Systems Engineer at Informa, who went live on Cider earlier this year. “The team all went above and beyond to make this work---and work well---for us. Ultimately, it was AdvantageCS’ commitment to the Cider platform and determination to get Informa live on Cider that led to our success.”

    Cider offers a marketing portal for speedy creation …



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    Oui, Cider Now Speaks French

    Congratulations to Martin Media, whose five web ecommerce boutiques recently went live on Cider, our eCommerce platform, all entirely in French:

    • Boutique La Classe

    • Boutique L’Assmat

    • Boutique Journal de l’Animation

    • Boutique Journal des Psychologues

    • Boutique Bois

    As our first non-English Cider implementation, the project involved some unique challenges. These included adjustments for rate-includes-tax, handling accent marks and currency display, plus translating Cider itself. The Cider implementation was closely linked with an upgrade of the core Advantage application.

    The Martin Media project team included Julien Krier, Philippe Canus, Jérémie Boisselier and Stéphane Sorin, and involved the entire organization for testing the new release.

    On the AdvantageCS side, John …



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    Sharing and Showing in New Orleans

    The Advantage Users Group (AUG) chose New Orleans, Louisiana for its 2019 gathering. The conference was held at the Crown Plaza Hotel, in the middle of the French Quarter. More than 50 participants from 16 companies attended the event for three days of sharing and showing. As usual, the AUG steering committee did a great job making the event run smoothly.

    Dan Heffernan kicked off the meeting with his annual presentation of publishing trends and AdvantageCS news. Among the trends, the pivot to subscription revenue (advertising revenue has dropped significantly over the 10 last years) wasn’t new to the audience but factors such as paywalls, retention strategies, and AI technology are definitely changing the landscape. Relationships with social media are also adapting quickly, as Google and …



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    AdvantageCS Management Roundtable – Sharing and Listening for New Ideas

    This month, AdvantageCS hosted its annual management roundtable for its clients just prior to the Advantage Users Group conference in New Orleans, Louisiana. A group of executives representing a broad spectrum of publishing concerns ranging from data-only to print, from academic and B2B to B2C, from subscriptions to books, and from rapidly growing businesses to more declining markets. Participants also differed in their positions, from CEOs to CTOs to CMOs:

    Jeff Baker, American Master ProductsAllison Belan, Duke University PressJeff Crosby, InterVarsity PressPaul Gee, American Medical AssociationReid McLaughlin, Agora/14WestLaird Popkin, Hearst Transportation Group/BlackbookTara Rebak, Newsmax MediaBonnie Roche, Crain CommunicationsTim Swietek, Ogden Publications

    As usual, we wonder …



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    Mediahuis Live on Advantage

       

    Congratulations to Mediahuis on their recent go-live on Advantage. In late October, Mediahuis Limburg completed an 11-month conversion off their legacy P5 system and began fulfilling their daily Dutch newspaper, De Limburger, through Advantage. This is the first of three fulfillment systems at Mediahuis that will migrate to Advantage.

    “After more than a year of hard work, we finally went live with our project---the launch of a new subscription system. I was very happy to feel so much positive energy and to see so many happy faces!” said Steve Conard, Project Manager, Mediahuis. “A big thanks to the entire project team and our partner AdvantageCS who made this possible!”

    After determining that developing an in-house solution to replace their separate fulfillment systems was not …



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    Advantage Speaks Chinese at Bayard

    When Advantage moved to .NET in 2012, it paved the way for Unicode. Unicode is a computer industry standard that enables the use of other characters in addition to Latin, such as Cyrillic, Hindi, Japanese or Chinese. In its recent upgrade to 2016.0, Bayard took "Advantage" of these new capabilities to address the needs of its Hong Kong Subsidiary, Bayard Asia. For the first time, thanks to Bayard, Chinese characters are displayed on Advantage user screens. Awesome!

    Bayard Asia

    Bayard has had a presence in Asia since 1977, operating mainly from Hong-Kong. There, it publishes 5 magazines in traditional Chinese (Little Toy Car, Little Red Apple, Little Red Panda, Red Apple and White Antelope), and also markets 6 publications in English, from the "Box" collection (Story Box, Adventure Box, …



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    Inaugural Advantage Academy Held

    Forty people from 12 different clients gathered in Ann Arbor last week for the first Advantage Academy. The academy was a 3-day workshop centered around Advantage, with the goal of providing practical, hands-on experience that attendees take away with them to implement in their own organizations.

    Attendees participated in a morning and an afternoon session for each of the three days and could choose from more than a dozen topics. These included Promotions/Offers, Customer Care, Automated Testing, Integrations, Payment Management, and Advantage Potpourri. Attendees could also choose to meet with staff from the Support Center and pose their questions.

    Most sessions were hands-on, and the AdvantageCS staff worked hard to organize and plan every detail. Classes were led by a variety of …



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