Congratulations to The Journal of Bone & Joint Surgery (JBJS) who is now live on Advantage and Cider (https://storefront.jbjs.org/) after an implementation project spanning more than a year.
The primary focus of the project was Cider as that is what most people at JBJS use with only a few users regularly accessing the Advantage desktop application. Another unique aspect is that print subscriptions sold by JBJS are fulfilled by another AdvantageCS client, Wolters Kluwer Health, and customer service is shared between Wolters Kluwer Health and JBJS.
The company is headquartered in Needham, Massachusetts, and The Journal of Bone & Joint Surgery has been a valued source of information for orthopaedic surgeons and researchers for over 125 years---their comprehensive archive dates back to 188 …
Cookie Decorating Contest
Holiday spirit was on display in abundance at AdvantageCS this December.
The month kicked off with a cookie decorating contest. If it didn't turn out like you envisioned, you could just eat the evidence. There was cold milk and hot chocolate to enjoy along with the entries.
Ten women participated in a sock exchange with each one bringing a pair of holiday socks filled with little treats and goodies. They were passed around the table either to the left or right by following directions from a special story. When they reached their final stopping place, everyone untied the ribbon and looked inside. They found lots of candy and chocolate, ornaments, scented lotion, candles, nail polish, a manicure set and even a small bottle of …
(This is a recap in three parts of the presentation made at the European Users Advantage meeting in Lisbon on 26-27 September 2019. Read Part 1 here and Part 2 here.)
New momentum, new strategies
2019 was the year of the podcast. Media coverage of this topic has been extensive. More and more publishers have launched podcasts but will this really save the sector? Alongside the well-known ones, such as the New York Times Daily or the Guardian, some Advantage clients have developed their own. Bayard Presse just launched its own for 7 to 11-year-olds, and De Telegraaf also has one.
However, publishers are entering a competitive field where they are not necessarily in the best position. There are radio stations, especially public ones (Radio France, the BBC ...) whose programs …
(This is a recap in three parts of the presentation made at the European Users Advantage meeting in Lisbon on 26-27 September 2019)
Part 1 (of 3)
A year ago, at the Advantage European User meeting in Paris, I first presented the major trends in the publishing industry, identified from various conferences, visits to prospects and customers and a close monitoring of the industry. I mentioned the rapid shift of subscriber portfolios to digital, new topics such as retention, print resistance, GAFA divorce and new tactical approaches to circulation and reader relationships. A year later, I wondered if I repeated the experience, could I hope for something new? To my surprise, the answer was yes. In less than a year, some themes have reached a new phase, others have accelerated their …
Join your fellow Advantage users in Austin, TX next February for a fantastic time of learning, sharing, networking and fun! The conference will be at the Omni Austin Hotel Downtown and there are lots of fun things to do close by. You won’t want to miss it!
Mark your calendar now---details of the conference will be coming soon.
Automatic renewal arrangements are popular and beneficial for both companies and consumers. Customers are saved the trouble of having to continually take actions to keep their subscription active, while companies improve their retention rates and forecasting abilities.
However, in the last few years, the legal environment has become more restrictive on automatic renewal arrangements. There’s been a push at national and state levels (Vermont being the most recent state) to better inform and protect customers from accidentally entering into long-term subscription service agreements, as well as enabling them to cancel out. It’s important for companies to be aware of, and plan for, complying with these regulations.
Fortunately, we have experience handling auto-renewal features, having …
Last year, we launched a blog post series called “Conversations with Clients,” a way for us to get to know our partners at client companies a little better. We were delighted to have a conversation with Steve Searle at Air Business Subscriptions.
Based in Haywards Heath, UK, Air Business Subscriptions is a leading service bureau for both B2C and B2B publishers, and has been in business for 40 years. They began implementing Advantage in 2016, and the team at Air Business is now in the process of moving additional existing publishers from their legacy system onto Advantage. They are also working on an exciting piece of new business, a scholarly publisher for whom they will be completing a two-phase migration through 2019.
(Steve Searle is pictured (on the left) alongside AdvantageCS’ …
Now in her seventh year at AdvantageCS, Stephanie Widrig is a member of the Program Services team. She began her AdvantageCS career in the implementations group and had a brief stint in support before joining Program Services over 4 years ago. Everyone who works with Stephanie comments on how speedily she responds, how well she communicates, and how she always knows the right answer or else finds it. These qualities make her a sought-after manager of upgrade---and other---projects.
“I enjoyed working with Stephanie on our latest upgrade,” says Christy Westcott of Unity World Headquarters. “She was consistently prompt in replying to any of our needs during the process. Her communication is always clear and concise. I look forward to working with her again.”
Although upgrades and …
We are pleased to welcome Curt Silverthorn, the newest member of the Product Development group led by Paul Sauter.
A recent graduate of the University of Michigan, Curt earned a Bachelor of Science degree in computer science from the school of engineering. Curt intended to major in mechanical engineering, but when he took his first computer programming class, he was hooked. One aspect of programming he enjoys is putting together small pieces into a larger whole.
Curt grew up in Yale, a small town in the “thumb” area of Michigan. His parents and younger sister, Kristine—now a junior in high school—still live there. Curt currently shares an apartment with a roommate in Whitmore Lake.
Outside of work, Curt likes being outdoors, especially hiking, hunting and camping. Just before …