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News

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    American Psychiatric Association, Gannett Government Media and Liturgy Training Publications Complete Upgrades

    Congratulations to the American Psychiatric Association, Gannett Government Media and Liturgy Training Publications on their recent upgrades to Advantage 2012r1. Shruti Kulkarni spearheaded the project for APA, while the ACS team included Philippe Rowland as project manager, Linda Woodman as lead engineer, Larry Kleber as upgrade engineer, and Ray Zick as technical team leader. At Army Times, Neal Hawkins led the charge with Philippe Rowland again serving as the ACS project manager. He was ably assisted by lead engineer Martha Krieg, upgrade engineer Larry Kleber, and tech team leader Ray Zick. It was the first upgrade for Liturgy Training Publications and Amal Vellappillil managed the project for them. The ACS team was again Philippe Rowland,Martha Krieg, …



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    Premium Set Pay-up Options

    The earning of premium sets can be tied to payment criteria; for example, the premium set can be earned when the order is n% paid-up. The paid-up percentage is not always straight payments against the invoice. Advantage considers miscellaneous credits, gift certificates, etc. to be recognized forms of credit/payment. Gratis Product Orders Gratis product orders where the freight amount was also 0.00 are always considered 100% paid up. CIR 0.00 Orders Subscription (CIR) orders where the order total = 0.00 are always considered 100% paid up. Unable to Find Debit at customer receivables view If the invoice does not exist in Accounts Receivable, the order is not considered as paid-up. Calculation …



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    Workflow Events in Advantage

    The 2013R1 release introduced an exciting new feature which we call Workflow Events. This is the basis for functionality which will expand exponentially over time as more events and actions are supported and users discover its value. Workflow Events provides a background service that continuously monitors events…such as payment entry or an agreement change…against configurable rules, and allows you to set up actions based on those events and rules. Here are a few examples of how you might use the workflow event feature: Any time a customer is assigned to a collection agency: cancel all of the customer’s subscriptions, add a customer note, and use a pre-defined letter template to notify the customer via email. Any time an access agreement changes: send a …



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    Hearst Magazines UK Goes Live on Advantage

    Hearst Magazines UK is now live on Advantage at CDS Global, completing a five month migration project. Hearst Magazines UK is one of the largest clients for the UK division of CDS Global. After having worked through a busy holiday season to ensure the migration was delivered on time, Hearst Magazines UK was successfully migrated onto the Advantage platform in early March. The CDS Global core project team included: Dom Toasland, Sharon Foxon, Anne Sentance, Agi Scott, Steve Merton, Bhavya Nagaraja, and Shelton Masuku. The extraordinary efforts and contributions from the staff were fundamental in ensuring the migration was delivered successfully and met the go-live deadline. ACS project manager Bryan Varblow was supported by the following team: Sunil Chawla, who spent …



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    Searching For the Customer

    There are several system options related to customer look-ups that can optimize how you search for your customer. All under the CDS Option Class, these options can make it easier for customer service representatives to find the correct customer: CTMLKUCP (available starting at 2010r1) This option controls the position of the cursor in the search box when doing customer look-ups. Entering the "C" option will place the cursor in the country type field. This is useful if you often look up international addresses as you avoid having to back tab to the country type field. If most of the addresses you deal with are within a single country, the "Z" option is a better choice and will put the cursor in the postal code field. The "N" option will place …



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    Remember the Alamo!

    After several years of bad weather in January, the Advantage User Group Steering Committee decided to move the annual user conference from January to February. This seems to have done the trick because, for the second year in a row, the weather—this year in San Antonio--was incredibly beautiful, with temperatures in the mid-70’s and sunny. By all accounts, the conference was a tremendous success, and not simply because of the weather. There were 64 attendees representing 24 client companies. The general atmosphere was one of a warm family reunion, as clients from all over the country came together to catch up with each other, renew acquaintances and meet new friends, share some laughs, and exchange thoughts and experiences regarding Advantage. After a welcome by Eric …



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    ACS Welcomes New Employee Drew Pompa

    Drew Pompa is a new member of the product development team led by Howie Brooks. He joined ACS after graduating from the University of Michigan where he earned a Bachelor of Science in computer science from the engineering school. Although he had no programming experience before college, Drew has always been a fan of technology in general. Drew likes creating computer programs and being able to see what is behind them. He explains that, in programming, you really have to balance logic and creativity. You work with limited types of constructs but within them, you can create many different things. He has a particular interest in developing functional user interfaces and in the overall usability of the software. In addition to his technical abilities, …



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    ACS Welcomes New Employee Stephen Whitney

    Stephen Whitney recently joined ACS as a member of the product development team led by Howie Brooks. Stephen is a recent graduate of the University of Michigan and earned a Bachelor of Science in computer science from the engineering school there. With a father who is a programmer at the university, Stephen was exposed to programming at an early age and was always interested in computers. He got his start in high school, when he and a friend wrote a program using a TI-83 calculator. He likes the idea of “telling a computer what to do” and then seeing the result. Raised in Dexter, Michigan, Stephen had a rather unusual high school experience. He attended Dexter High School for his first two years but then went to …



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    In Memoriam: Kathie Porter

    The worldwide Advantage community was deeply saddened by the sudden death of our friend and coworker Kathie Porter in January. Kathie was an employee of ACS for 13 years, and was a member of the Advantage user community at Wolters Kluwer Health and J. B. Lippincott for 11 years prior to that. During her years with ACS, our clients and staff greatly appreciated Kathie’s deep product knowledge and hard work. She had a special knack for leveraging her knowledge to address the practical business needs of clients. Over the years, many clients have expressed gratitude for Kathie’s exceptional skills in trouble-shooting and analysis. Kathie also became a close friend of many here at ACS, and was a fantastic team player—always willing to drop what she was doing to …



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    Agora Paves the Way on .NET Advantage

    Someone had to be the first. Advantage 2012r2—the first Advantage release totally in the .NET environment—became available last July, and although ACS went live on it immediately, Agora Publishing stepped up to the plate as the first client to implement it. Agora is on an annual upgrade schedule. Even though this upgrade was a bit more involved—with not only new features, but also such improvements as a new user interface and the use of C# programming language for select sets—it took just 20% more time than a typical upgrade. And with NO adjustments to the original target date. Suzanne Earley, manager of Advantage projects at Agora, gave a presentation at the recent Advantage User Group meeting describing how the upgrade went. She was assisted by Doug Moore, the …



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