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News

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    The Economist Intelligence Unit and Bauer Media Now Live on Advantage

    Congratulations to CDS Global clients The Economist Intelligence Unit (EIU) and Bauer Media, who both recently completed successful implementations of Advantage.   The Economist Intelligence Unit is a global leader in country, industry and management analysis, providing trusted business intelligence and advice to over 1.5 million decision-makers from the world’s leading companies, financial institutions, governments and universities. EIU is especially excited about the streamlined renewal processing features in Advantage, and the convenience of meeting their distribution and reporting needs for their 450 publications via jobstreams.    ACS Project Manager Daryl Vautour wishes to thank the following EIU and CDS employees for their efforts on the project: …



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    Agora, Crain, Kalmbach and Massachusetts Medical Complete Upgrades

    Successful upgrade projects were recently concluded at various Advantage clients.  Agora is now live on 11r3 and Suzanne Earley was highly pleased with the efforts of the upgrade team, which included Doug Moore, Larry Kleber, John Moore and Molly Mathe.  "We had such a great experience with all the members of team," said Suzanne.  "Doug was a terrific project manager; he was always available and very supportive. Larry went above and beyond so many times on this upgrade. He worked several weekends to get dry runs done so I could avoid down time. John and Molly keep the issues moving and resolved quickly. Overall, it was a great experience." Crain Communications recently went live on 11r1, completing a five month upgrade project.   They are …



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    ACS' Sultan of Swat Retires--Farewell to Stan Pyett

      Stan Pyett earned the nickname "The Sultan of Swat" early in his career at ACS and it’s stuck ever since.  ACS folklore has two explanations for how the term "SWAT," (which is our designation for work done investigating and fixing software bugs) got started.  One is that it came from the 70s police term "SWAT team"-- an elite tactical unit using Special Weapons And Tactics.  The other option is that it stands for "SoftWare Attack Team."  Either way, Stan has made it happen for more than 25 years. There isn’t a client company—current or former—that Stan hasn’t worked with at one time or another.  He has endeared himself to dozens of users over the years by tracking down and fixing some pretty gnarly issues that were causing said clients to tear their hair …



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    Dynamic Customer Search

      Starting at 2011R1, Advantage has to ability to perform the customer search when you tab out of the field or with each keystroke. The search behavior for the TAB and KEYSTROKE is activated with the CDS option SRCHWHEN. The valid values are: ·    ENTER: the default behavior; works as currently, and requires clicking the Search button. ·    TAB:  performs the search each time the search data is entered and the user tabs out of the field---there is no need to click the Search button as a separate action.  This can be a way to progressively narrow your search as you enter your search criteria. It may enable you to locate the desired customer more quickly than if you had used the conventional searching. ·    KEYSTROKE:  performs the search each time a …



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    Martin Media Goes Live on Advantage

      Congratulations to Martin Media, who recently went live on Advantage (11r1 revision). This French publisher is located in beautiful eastern France, at Revigny sur Ornain.  The company publishes a variety of educational and special interest magazines, with 130,000 active subscribers.  They also have a large product order component to their business and are working on integrating their websites. Due to intensive and thorough testing by the Martin Media team, the transition was made without significant cutover challenges, and they are now successfully up and running on Advantage. On ACS's side, John Hughes was the project manager, with assistance and direction from Levi Hyssong and Philippe van Mastrigt.  Barbara Smith served as the lead engineer for the project.  …



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    European Client Meeting Held

    Bayard Presse hosted the third European Advantage Client Meeting in Paris on September 22 and 23. The   participation and support of the 24 attendees who represented 9 companies from France, the UK, Finland and Denmark combined to make it a complete success. One of the purposes of the meeting was to lay a foundation for a possible official European User Group. To this end, attendees from each company gave a quick presentation on their business, on how they use Advantage and their planned initiatives for the next year. This gave all participants plenty of opportunities for discussion during the breaks, and helped to focus on strategic projects on which clients are planning to collaborate. Since the meeting, a User Group has been formed on Linkedin and …



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    Use CDS165 to Easily Standardize Company Names

    Do you have customers in your database at the same company but with all sorts of different spellings and abbreviations of their company name.   For example, you may have customers at General Electric and some are represented as General Electric Inc., while others have GE, The General Electric Company, or Gen Electric.  Misspelling a company name or storing it in different formats impacts search results and mailing efficiency and significantly hinders data analysis. How can you know how much you're selling to General Electric when it's represented ten different ways in the database across fifty customers? Advantage has the answer:   the CDS165 - Company Name Standardization process. This process standardizes the company names to the most frequent occurrence in your database. …



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    Monthly Invoiced Subscriptions

    As of 2011R1, a new method of handling CIR subscriptions---the Monthly Invoiced Subscriptions feature---is available. Monthly Invoiced Subscriptions are charged for the issues served---instead of the customer paying in advance for a specific number of issues.  A process (usually run at the end of the month) creates a charge for the customer for the issues received that month. Order Entry Monthly Invoiced subscriptions are identified by a special Subscription Class, M – Monthly Invoiced Subscriptions.  This is a type of perpetual subscription. The subscription continues this way until changed.  This is similar to a perpetual, but the subscription does not have to have a zero rate. Monthly Invoiced Subscriptions require the use of auto-renewal chains, as set up …



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    SRDS Live on AMB

    Standard Rate and Data Service (SRDS) went live recently on a ten-month project to convert a vast majority of their subscription business to Advantage’s Access Management and Billing (AMB) module.   The project also involved hooking their web pages directly into Advantage via the WEB module.  This project was fundamental to SRDS’ plan to grow their business as it transitions from print to digital product offerings.  SRDS was especially excited about being able to market their digital offerings to all customers within their Advantage database, and in turn to see those marketing efforts convert into customer activity on their websites.  Specifically, they’re excited about allowing their customers to purchase access to the content they publish online, and then controlling and …



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    ACS Welcomes Eva Weissman

    We are pleased to welcome Eva Weissman to the ACS family.  A member of the Client Services division, Eva joined ACS in July.  Most recently, she was an engagement manager (similar to an implementation manager) for the Ann Arbor branch of a software company called MyBuys, which develops product recommendation functionality for online retailers. A native of Stuttgart, Germany, Eva earned a degree in trade and commerce from the Chamber of Industry and Commerce in Nuremberg.  She was originally interested in the retail industry, and started her career in that field.  But when she moved to the e-commerce side of the business, coordinating 11 different websites for an apparel retailer in Germany, she found she enjoyed that more.  However, Eva had always wanted to live …



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