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    Order-Again Promotions

    A customer subscribes to a journal or to content access.  Excellent!  This is the start of a relationship that has some built-in communication points.  These may include the initial invoicing, and at some point, renewal promotions will begin.  A subscription-based relationship has on-going touch-points where the client is involved with your content and continues to purchase access to it in different ways. Unfortunately, these automatic communication points haven't previously existed with product purchases.  Someone buys a book, you collect payment and send it and that relationship is over.  Well, not anymore!  You can now do the same sort of thing with product purchases as you can with subscriptions through the Order Again feature, which is based in the Product …



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    Restoring Premium on Reinstate

    In Advantage, a non-pay cancel transaction causes the customer to lose any premium set they would have received on a paid order.  As of 2009R1, however, there is an option to restore a premium set if the customer later reinstates.If the subscription is later reinstated, you have the option of allowing the customer to receive the premium set--you simply set the CIR option …



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    Howard Brooks: Mega Multi-Tasker

    Mention Howard ("Howie") Brooks to others at ACS and right after "knowledgeable," "smart," and  "dedicated"  you hear words like "balanced," "calm," and "level-headed."  Howie is able to juggle the many and varied demands of his job as the Manager of Product Development with rare aplomb. The leader of a team of eight development engineers who work on enhancements to the software, as well as new modules and functionality, Howie has that rare ability to keep the big picture of the entire structure of the Advantage software in his head.  He can look at a proposed enhancement and know just how--and where--it will affect the current software. Dick Hile, VP of Product Engineering and Howie's boss, describes him this way: "Simply put, Howie is indispensable.  He is like an …



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    FAF Goes Live on Advantage

    The Financial Accounting Foundation (FAF) went live on Advantage in March.  As an independent, private-sector organization, FAF is responsible for the oversight, administration, and finances of the Financial Accounting Standards Board (FASB), the Governmental Accounting Standards Board (GASB), and their advisory councils.   …



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    ACS Marks 30th Anniversary

    On July 1st, Advantage Computing Systems will celebrate 30 years of serving the publishing industry.  The company is hosting a picnic later this month for current and former employees and their families at the Ann Arbor site.  In addition to large grills to cook hamburgers, hot dogs and chicken, inflatable jump tents and other amusement items are being brought in.  Games and prizes will keep the little ones happy and for older "children," the dunk tank is a popular attraction (although perhaps not for those sitting in it!).   The Velcro wall and padded jousting suits are also good for some laughs.   The forerunners of what is today Advantage Computing Systems began operating in 1979, although the company—then T & B Computing—was not officially incorporated …



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    ACS Is Here to Help

    We are in the middle of the conference and trade show rush of late spring/early summer as I write this.  June, like December, is one of the busiest months of the year with school concerts, plays, final exams, graduations, parties, weddings, anniversaries, Father's Day and, if you're blessed like my family, numerous birthdays.  To add to the busyness, The Society for Scholarly Publishing, SIPA and Audience Development all have their annual conferences and exhibitions during the same period.  By the time July comes, we're ready for a holiday. My complaining is really a fraud, however, because the trade shows are enjoyable work.   In many of these organizations, the same attendees are there year after year and we have formed friendships …



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    Leadership Directories Goes Live on Advantage

    ACS is pleased to announce that Leadership Directories began live operations in May 2009.  Based in New York City, Leadership Directories joins Advantage's East Coast line-up.    As a leading provider of contact and biographical information, Leadership Directories maintains a rich database of over 400,000 government, corporate, legal, and nonprofit professionals. Leadership Directories content is available to subscribers through innovative online directories, customized lists and data-feeds, and quarterly and semiannual print directories.   Leadership Directories began looking for a new fulfillment system over 4 years ago to replace an outdated system. Their primary objective was to find a system capable of supporting their existing print business and flexible enough to handle …



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    A Sneak Peek at Some 2009r2 Features

    Here are just some of the new features available in Advantage 2009R2. Access Management & Billing (AMB) - The AMB module now incorporates renewal statistics tracking, similar to functionality in the CIR module.  The AMB340 process (regular renewals) and AMB350 process (auto-renews) will now auto-assign renewal promotion codes.  Also, renewal responses to AMB promotions are reflected on the CPNPMO-M promotions statistics table, at the agreement level.  A new promotion table, AMBPMO-M, reflects response statistics at the level of the access point. The Customer Overview display now incorporates the same routing functionality that is available in the Customer Portrait.  From the Overview, you can access a number of different Advantage informational …



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    Levi Hyssong: Travailleur Exceptionnel

    Levi started his career at ACS as an intern in the customer service division (CSD).  He was working on his degree in computer science from the University of Michigan at that time, and although he enjoyed programming, he did not want to do that full-time.  He thought that the job in CSD might be better suited to his skills and abilities than an engineering position, and he was right.  As an intern, Levi worked in the Advantage Support Center, led by Ev Acton.  There, he began learning the software and becoming familiar with Advantage clients.  Upon graduation in the spring of 2007, he joined ACS full-time and moved to the Major Projects division under Tim Zapawa. Levi's primary job in Major Projects is managing implementations of Advantage for new clients.  Since …



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    Motor Information Launches Crash Online - Goes Live on AMB

    Motor Information Systems, a Hearst Company, recently celebrated the successful launch of Crash Online?a database of repair estimate information on specific car models, which is used by collision shops to estimate repair costs. Previously, the data had been provided via quarterly print directories, which were time-consuming to update and costly to print and mail. Housing it online is much more efficient, and that is just the sort of application for which the Access Management and Billing (AMB) module of Advantage was created. MOTOR purchased the Advantage AMB module to handle the authentication of customers and manage billing and accounts receivable for the database customers. A large benefit of using AMB is its integration with the rest of the system. The …



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