Technology companies are known for lots of employee turnover. According to the Society for Human Resource Management (SHRM), the average employee tenure for tech companies is around 3 years. Here at AdvantageCS, however, the average tenure is 10 years. Here are two employees’ opinions on why this is.
Why Does AdvantageCS Exist?
About a year ago, Dan Heffernan, one of our VP's, explored this question at a few company-wide meetings (we call them Company Coffees). Summarizing his words, he reminded us that we exist to create quality solutions that our clients can use to advance their businesses.
But is that our complete purpose? Isn’t another important aspect of our mission to create a healthy work environment for our employees? Indeed, we desire to serve our clients by providing …
Did you know that at least 20% of all travel is for business purposes? With 30% of our clients based overseas, AdvantageCS employees certainly contribute to that statistic.
One of our most traveled project managers, Levi Hyssong (pictured), logs at least 12 weeks per year on the road. Levi not only enjoys traveling; he sees the value. “Being onsite with our clients is one of the most effective ways to make progress on a project, so it’s good to see the outcome of the time spent.”
We asked Levi, and pulled from our own travel experiences, to come up with our top ten tips & tricks for business travelers. Hope they come in handy on your next trip.
1) Be prepared. Keep your travel-sized toiletries and other essentials packed and ready to go so that you don’t have to repack them every …
Here are just a few new Advantage features that are either available now or will be soon. Contact your Advantage account manager for more information.
Suspend/Nonpay Cancel All Related Service: You can set up an agreement to bill-suspend and/or nonpay cancel all components based on the suspension/cancellation of any single component. For example, if a print subscription under an agreement is bill-suspended, you can cause all other subscriptions in the agreement to be bill-suspended in parallel, as well as the containing agreement itself. The same handling is available for nonpay cancels.
Print Subscription Bill-suspends and Triggering Term: When a print subscription debit for a past (or future) term reaches a bill-suspend effort, some clients may wish to suspend all service, …
Good project managers are a breed apart. And good project management is crucial to our business success, obviously for our own software development, but even more importantly for supporting our new clients implementing Advantage. We've found through our many years of experience, despite the level of intelligence and experience of our engineers and business analysts, some got the gene, and others, well, just didn't. Rather than keep trying to train the ones who ain't got it, we find it's much better to become good at spotting the natural PMs; the ones just born that way. Give them some free rein to ply the skills that come naturally, step back, and enjoy the show. Like the test pilots in the movie The Right Stuff, these folks have what it takes and are a pleasure to watch in action. …
In preparation for the 2004 Summer Olympic Games in Athens, Greece built over 20 new facilities to host the various events. The cost to construct these facilities climbed into the billions of Euros. Only twelve years after the close of those games, a large number of them are rarely used or totally neglected.
Putting aside the question of whether those now-obsolete venues were a worthwhile investment, at least they were completed in time to reap some amount of return. The host city of the upcoming Summer Games, Rio de Janeiro, is at risk of not completing all venues on time. Imagine such an investment not even being completed in time for the short period in which it is needed.
On a more personal level, we can all recall times when we’ve spent a significant amount on something that …
Aller Media hosted the annual meeting of the European Advantage Users Group in mid-April at their office in Copenhagen. Thirty-five users from eight companies and seven countries gathered for two days to get updates on the Advantage product roadmap, to attend feature workshops, and, of course, to meet and network with other clients.
After a warm welcome from Aller’s IT Director for Business Solutions, Svend Erik Hansen, AdvantageCS VP of Sales and Marketing Dan Heffernan kicked off the meeting with a presentation on Advantage News and Strategic Direction. Dan reviewed our current projects and how they address the challenges our clients face in a rapidly changing industry. He also pointed out the many channels through which our clients can keep up with AdvantageCS news: our blog, …
Congratulations to Deco Proteste, a member of the Euroconsumers group, who recently went live on Advantage with their first set of customers. The project involves consumer advocacy organizations in five different countries---Portugal, Belgium, Brazil, Spain and Italy -- that all produce consumer report publications, but have plenty of differences.
The goal of the project was not only to replace the existing fulfillment system with Advantage, but also to revamp and update the supporting infrastructure that integrates with Advantage. As part of the project, AdvantageCS developed a Contact Center solution with new scripting and workflow features that were specifically designed to work for the large contact center operation at Deco Proteste. Euroconsumers made a significant investment in …
Congratulations to Aller Finland, who recently joined Sweden and Denmark running their operations on Advantage. The combined Aller/AdvantageCS team put in many months of hard work, and overcame the many challenges that arise when three different countries consolidate their businesses onto a single fulfillment system. Every step had to be looked at in the context of each country to ensure there were no hiccups in ongoing production operations. Coordinating resources, project plans and priorities, and processing schedules made this project more complex than the average.
So many people worked on the project that it would be impossible to name them all. However, Levi Hyssong (project manager), Karl Davis (lead engineer), and Sunil Chawla (data conversion lead) merit recognition as the main …
If I were a composer in 2006 writing a score for a film called "Publishing is Going Digital---Sink or Swim," it would have sounded like a cacophonous mess. Ride the time machine a decade to 2016, however, and the clatter has transformed into a series of rhythmic, agreeable tones that are the opening chords of a sweet melody.
Leaders of publishing companies as large as Hearst, as specialized as Refinery29, as business-savvy as Burda, as technological as Time Inc., as edgy as The Economist (yes, edgy), or as evolutionary as The New York Times each related their stories of how they have successfully moved their companies digitally out of the danger zone and into a bright future bursting with possibilities.
No two stories were the same, but all shared a common philosophy; embrace digital- …
The Advantage Users Group meeting hit a couple of highs this year. Las Vegas reached a record high of 74 degrees in February and the networking between Advantage users set an all-time high as well.
Exciting Advantage Product News
The meeting began with Chief-of-all-things-marketing-and product-planning-related, (aka Dan Heffernan), summarizing the last 365 days of activity at AdvantageCS. Dan’s presentation covered product news, strategy initiatives and the future direction of Advantage. He had plenty to report, starting with the launch of Continuous Updates and Cider in 2015---two key initiatives offering significant efficiency and streamlining capabilities to clients on the 2015 base revision. Dan went on to talk about Contact Center, which also debuted this past year, plus Project …