New Initiatives in Advantage Quality Assurance
Eva Weissman recently became the QA Team Leader here at AdvantageCS and brings a wealth of experience to her new role. Her expertise is not limited to quality assurance---she is adept at analyzing processes and workflows and instituting efficiency measures at many levels. Through a series of questions from eVantage, Eva describes her approach, the initiatives she has put in place and her future plans for QA.
How do you describe your new role at AdvantageCS in quality assurance testing?
I lead a team of analysts that is responsible for quality assurance. We focus on three main areas: software modifications, regression testing, and process improvements. With regard to software modifications, we develop test plans, do the actual …
How AdvantageCS Can Help Make That Happen For You
All of us at AdvantageCS would like to wish you a happy and prosperous new year. For many people, the start of a new year is a good time to assess their current situation and also to look ahead to set new goals. At AdvantageCS, we're doing that on a regular basis as it relates to many aspects of our company and in particular to the software and services that we offer.
To ensure that we continue to offer you the industry-leading software solution to meet all your needs in the ever-changing digital fulfillment marketplace, we make substantial investments in our software every year. One of our goals is to deliver more innovative solutions and services to Advantage clients that help you to grow revenue, reduce cost, and increase customer …
AdvantageCS is pleased to announce our newest client: Bonnier Magazine Data (“BMD”). Located in the Østerbro borough of Copenhagen, Denmark, BMD is an internal provider of subscription management systems, CRM system functionality and related services to Bonnier companies. BMD specializes in subscription management within the field of weekly and monthly magazines, publications and other media products.
BMD is wholly owned by Bonnier Publications (“BP”) and Bonnier Tidskrifter (“BT”) which are also two major customers. Whereas BP is represented in Copenhagen, Helsinki (Finland), Oslo (Norway) and Stockholm (Sweden), BT is represented solely in Stockholm. Between the two publishing companies, BMD systems manage around 2 million subscriptions. These companies are part of the holding …
Wednesday February 10 – Friday February 12, 2016
Users picked Las Vegas as their destination of choice and so the Tropicana Hotel in Las Vegas will be the site of the 2016 Advantage Users Group Conference. A great location and an exciting program make this a can’t-miss conference.
Growing numbers of Advantage clients have made the leap to continuous updates, and many more are looking to make it in 2016. If you are considering it or are wondering what the benefits are to you, the conference is a great place to get answers from users that have been there and done that.
The conference will cover a variety of topics, most of them suggested by users at last year’s conference. The agenda is below. There’s still time to register---Click here for registration information.
In his nearly 35 years here at ACS, Jim Austin has worked on numerous projects with too many clients to count. Through it all, his sense of humor, patience and dedication to client satisfaction have remained intact.
Jose Garcia, VP of Technology at Health Communications, has worked with Jim for more than 20 years. “When I learned that Jim was finally going to hang up his ACS code skills, mouse and keyboard after almost 35 years, my first thought was ‘wait’---I thought he’d retired once before and ACS brought him back because they just couldn’t let him get away. Thank goodness he came back, because in the 20+ years I’ve known Jim, he’s gotten me out of more than one Advantage royalty problem. As a matter of fact, at HCI, Jim came to be known as ‘King James’ because of the many times he …
Earlier this month we hosted several people from our most recent European client. During dinner, I got to talking with the senior executive about the company culture at AdvantageCS. He commented that we were quite unusual for a software company in the way that HARMONY seemed to permeate the interactions he observed among our people during an extended tour of our facilities. And he noted that same harmony spilling over into the many meetings of their visit. He was also struck by the long length of stay of our people (14 years average), and that the mission of the company requires the owners to be employees, which means we never entertain the frequent offers of outside investors.
He was applauding our commitment to stability for our clients and employees as a very good business growth …
Maggie Voorheis recently joined the AdvantageCS administrative staff led by Becky Sharp. An Ann Arbor native, Maggie graduated last May from Eastern Michigan University where she studied early childhood education. Although that continues to be an interest for her, she has found that she prefers a mix of business duties in addition to working with children. Her position at ACS is ideal in that regard, as she helps out in the on-site child care center as needed.
Maggie’s smiling face is the first one visitors see when they walk in the ACS door, as she is our official receptionist. In addition to greeting visitors and making them feel comfortable, she operates the company phone system and message center, handles shipping and mailing, and employee communication.
Another area of …
Check out these new Advantage features.
These Advantage features are either available now or will be soon. Contact your Advantage account manager for more information.
Customer Service Workflows: A new feature at the main SVCCTM customer maintenance view allows you to perform extended customer service without needing to route to other Advantage views. This is useful in on-the-phone situations. You can, for example, perform subscription or agreement maintenance, review the customer’s A/R, and more. A special “retention” phase allows you to save cancellations by offering the customer special discounting, premiums, or credits. This feature uses the standard Advantage scripting functionality, allowing you to tailor the flow to the specific customer service situation.
Scriptable AMB …
We hired Firestarter videos---a Hollywood video company---to produce our new video. Let us know what you think!
Last week AdvantageCS facilitated a meeting in Paris between Ouest France and Agora’s Publishing Services subsidiary. Many in the AdvantageCS User Group are familiar with the rapid growth of Publishing Services over the past 15 years and their use of Advantage to support many of the world-wide publishing affiliates of Agora. Publishing Services has established Advantage at the hub of their systems architecture, making it the system of record for all interaction with customers and prospects. Now that Ouest France has upgraded to Advantage 2014.1, they are considering moving more business onto Advantage and making Advantage the core system of record for their customer relationships and transactions…reminiscent for me of a similar direction taken by Agora in their pre-Publishing Services …