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    Welcome New Client: Keesing Media Group

     

    We are extremely pleased to welcome Keesing Media Group as an Advantage client. Keesing is the largest publisher of puzzle magazines in Europe, with an annual print run of 96 million magazines. Based in Amsterdam, Keesing offers a wide range of puzzle magazines in many languages and countries including the Netherlands, France, Belgium, Denmark, Germany, Spain, Italy, Sweden, Norway, Hungary and the United Kingdom.

    Founded in 1911 by the Amsterdam-based journalist Isaäc Keesing, it remained a family-owned business until 2006, when it was purchased by TMG (Telegraaf Media Groep), a large Dutch media group. In 2017, Keesing was acquired by Ergon Capital Partners III, although TMG retains a 30% stake in the new partnership.

    Keesing’s 761 titles include crossword, arroword, cryptics, …



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    AdvantageCS Supports the Community with Hope Clinic Fundraiser

    Last month, we held our 8th annual fundraiser for Hope Clinic, a local organization dedicated to providing compassionate and practical help to those in need. With multiple AdvantageCS employees being regular contributors and volunteers, we have a deep relationship with the organization. But it goes beyond that: Hope Clinic was founded by our Vice President & Chief Product Manager, Dan Heffernan’s father back in 1982. Thirty-six years later, Hope Clinic is much more than a walk-in medical clinic; they also operate a dental clinic and run food programs, among other health & social services, to thousands of people across southeastern Michigan. All services are completely free.

    According to Patti Radzik, Director of Development and Billy Kangas, Director of Community Engagement (pictured …



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    Welcome New Client: The Journal of Bone & Joint Surgery

    We are delighted to welcome The Journal of Bone and Joint Surgery to the community of Advantage users. The Journal of Bone & Joint Surgery (JBJS) has been the most valued source of information for orthopaedic surgeons and researchers for over 125 years and is the gold standard in peer-reviewed scientific information in the field.

    JBJS, based in Needham, Massachusetts, publishes 6 journals and also offers CME opportunities, online coursework, videos, and webinars.

    We welcome JBJS to the Advantage family.



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    European User Group to Meet in Paris October 11-12

    Here’s your chance to network with Advantage users from all over, share best practices and hear what’s new and what’s in the works at AdvantageCS. Register now for the 2018 Advantage user group meeting in Paris, Thursday October 11 - Friday October 12.

    The keynote address will be given by Philippe Colombet, Group Chief Digital Officer at Bayard, where the meeting will be held. Check out the agenda so far; it’s still in progress.

    Registration is open online, where you’ll also find information about previous user meetings.

    Contact your account manager or John Hughes with any questions regarding the event or registration. 

    Hope to see you there!



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    Register Now for Advantage Academy

     

    Registrations are now being taken for this inaugural event scheduled for September 25-27, 2018 in Ann Arbor.

    Advantage Academy is a 3-day workshop hosted by AdvantageCS providing attendees with practical, hands-on experience across a wide range of Advantage topics.

    Throughout our history, our most successful clients are the ones that have optimized their use of Advantage. They run Advantage efficiently and they learn and make use of the most number of Advantage features.

    The Academy is designed to help you to optimize your use of Advantage to best support your business initiatives. You’ll increase your Advantage knowledge and use of the system by spending time with our experts in hands-on sessions over the three days. Staff will also be available to answer any questions you bring …



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    Advantage Card Vault Rolls Out

    After a monumental effort to lift all payment card processing functionality out of Advantage, shift it into an independent application, and further enhance its security features, the new Advantage Card Vault is now rolling out to AdvantageCS clients. (See the article announcing this new application here.) This massive project involved planning, development, quality assurance, deployment, communication, and project management efforts across the company. After thousands of hours of effort, the result is an application that provides continued PA-DSS certification and robust payment card security, while allowing Advantage to appear virtually unchanged to the end user.

    AdvantageCS clients receiving Advantage Card Vault with their 2018.0 (or higher) updates are reporting that end-user …



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    The Advantage Support Center: Always At Your Service

    This year marks the 20th anniversary of the Advantage Support Center as it exists today. Prior to 1998, support was handled by the analyst teams, who also managed implementation projects and software upgrades, plus account management and training. With that model, however, team members often found themselves juggling conflicting priorities between their various roles. The solution was to form a team of analysts and engineers entirely devoted to support.

    The center now has a full-time staff of four, plus a manager, and analysts from other teams help on occasion. Depending on the client and the issue, any one of half-dozen engineering teams provides technical assistance. Twenty-four hours a day, 365 days a year, the Advantage Support Center is available and its staff is eager to help. …



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    Mike Hasey Named Manager of Engineering Services/Implementations

    Congratulations to Mike Hasey on his promotion to Manager, Engineering Services/Implementations. This group of six engineers is primarily responsible for supporting the engineering aspects of client onboarding. The team works with new clients unfamiliar with Advantage as well as current clients that are implementing major additional functionality.

    Their work involves integrations, eCommerce (Cider) and complex conversions, in addition to general technical support. They do custom development, provide training, and help design solutions in these (and other) areas.

    For many of these tasks, engineering and analyst roles overlap one another. Several members of Mike’s team have served as business analysts and all the team enjoy onsite client visits. Mike is getting the group more involved …



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    Keeping Busy in Orlando

    Report on 2018 Advantage Users Group Conference

    More than 70 Advantage clients from 17 companies met in Orlando for the 2018 Advantage Users Group (AUG) Conference. As always, the Steering Committee, led by Christy Wescott of Unity World Headquarters, did an outstanding job preparing the agenda and arranging for the speakers and session hosts. Denise Spickler of Wolters Kluwer Health handled her responsibilities as the liaison with the host hotel with outstanding attention to detail, resulting in a conference that was successful in every way.

    Dan Heffernan, AdvantageCS Vice President of Sales, Marketing, and Product Planning, kicked off the meeting with his annual presentation of AdvantageCS news, strategy, and product direction. Dan was joined in his presentation by Tony Pytlak, …



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    Welcome New Client Mediahuis

    We are extremely pleased to welcome Mediahuis to the Advantage family.

    Mediahuis was founded in 2013 as a joint venture of two Flemish media corporations, Corelio and Concentra. Based in Antwerp, Belgium, Mediahuis publishes four Belgian newspapers---two national and two regional---and two Dutch newspapers---one regional and one national. It also recently acquired 95% of the Dutch Telegraaf Media Groep, which doubled its circulation size and added a large group of daily and weekly publications.  The company’s history dates back to 1879, when their first newspaper, a weekly, was published.

    In the 139 years since, there have been numerous launches and acquisitions of media companies, with properties including radio stations, television stations, classified platforms and websites. The …



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