We’ve been busy these past few months, even busier than usual. We’ve developed some exciting new things in Advantage intended to increase your revenue, delight your customers, and make your job easier!
--Do you offer any kind of membership to your audience? If so, check out the new Members Advantage module. Members Advantage is a fully integrated solution for membership associations, including professional societies, alumni associations, charitable organizations, and clubs. It simplifies management of your organization with a member portal that steps a user through the membership application process, membership renewals, member self-service and payments. You can also provide special discounting on other products and offer external “third-party” benefits, and track such essential …
I joined a Facebook group from my childhood town some months ago. One day, a post appeared showing photographs of the wrecking ball tearing down the junior high school I had attended. One of the comments said “So sad.” A reply to this comment said “Progress is good.” What I later found out is that a replacement facility is being planned which will incorporate modern-day building codes and a more post-baby-boom scale appropriate to the demographics of the area.
Part of me experienced nostalgia at that moment. I was reminded of wonderful times in junior high, some good friends I made there, and some great teachers I had. But the other part of me welcomed progress. Building codes have evolved. So has education. So has technology, obviously. So has business, marketing, and content …
“Update Is Available.” “Updates were installed.” As I move through my day and interact with various pieces of technology, it’s a constant refrain. When I look down at my phone, I see that a new update is available. If I dig down into the details, sometimes I see that it’s a seemingly small incremental jump. Should I update now or wait for a more consequential update to come along? If it’s a more significant update, do I press forward with getting the latest and best that my device has to offer, or do I opt to just stick with the stable features that I currently know and love? Even my television now tugs at me to apply updates. Quite a change from the “dumb” TV that I knew growing up!
While the merits can be debated, it’s undebatable that the software industry has moved towards …
With the rise of the "subscription economy,” auto-charging customers regularly in exchange for goods and services has become a popular business model. Of course, this is old news for publishers, who have been making use of renewals and recurring payments longer than most other industries. However, auto-charges come with their own challenges---recurring credit card payments have much higher decline rates than stand-alone payments, for example. Here are five tips to improve your subscription payment success rate:
1. Optimizing retries
The most common reason for failed credit card payments is that the credit line on the account has been exceeded. For this 'insufficient funds' scenario, as well as in the case of technical errors, you will likely want to retry the payment before taking …
Congratulations to Alma Talent (the new business unit created when Alma Media acquired Talentum), who went live on Advantage in May of 2016 after an 18-month project. The project team invested many months of hard work and overcame substantial challenges, including a merger of the business in the middle of the project. The implementation of Advantage at Alma Talent replaces the existing circulation, fulfillment, inventory management, reporting, accounting, invoicing and payment systems, along with a revamp of many related, integrated systems and platforms. Many of these legacy systems had been in place for almost 20 years. Advantage is a true evolution for the Alma Talent magazine and books business.
Santtu Elsinen, Senior Vice President & Chief Digital Officer at Alma Media, has this …
At any given time, we at AdvantageCS are working on at least one, usually more, large development projects, be it in collaboration with clients or as AdvantageCS-funded research and development. Recent examples include our eCommerce platform Cider, a Single Sign-On solution and Members Advantage, our membership project. From a QA standpoint, the challenge is to ensure that hundreds or even thousands of hours of development work get tested and that the resulting product is robust and easy to use.
The role of testing in Agile methodologies
Our software development projects are organized in an agile framework called Scrum. Unlike "waterfall" projects, agile projects don't have successive analysis, design, development, testing and rollout phases. These activities are executed …
With apologies for the ending preposition, let’s think about this question for a moment. I’m personally a member of:
Delta SkyMiles (and about 7 other airline frequent flyer programs)
Blue Cross Blue Shield of Michigan
The Society for Scholarly Publishing
Hilton HHonors (and about 5 other hotel loyalty clubs)
My local public library
National Car Rental’s Emerald Club
Best Buy Reward Zone (and many other stores)
My homeowners association
Conservatively, I’m a member of roughly 30 organizations/clubs—not to mention my “membership” in my family, my community, the management team of my company and the human race! If you take the time to list your memberships, it’s likely you’ll find a similar amount.
Why do we join so many …
Traditionally, conferences and events were the domain of B2B publishing, where revenue from events has been surpassing print and ad revenue for some time now. However, consumer publishers are discovering that events are an important diversification strategy in their market as well.
Getting creative with events
From pop culture festivals organized by the likes of New York Magazine and Entertainment Weekly, to kid expos and bridal shows set up by local news publishers, events allow publishers to get creative. In the UK, Time Inc. is branching out into cycling events to complement its titles Cycle Sport and Cycling Active while in the US, The Atlantic presents the Aspen Ideas Festival. Near our AdvantageCS headquarters, the Detroit Free Press even sponsors the Detroit Marathon. As …
These Advantage features are either available now or will be soon. Contact your Advantage account manager for more information.
Advantage Single Sign-On Solution: Advantage now offers a cloud-based SaaS solution for Single Sign-On. SSO is the concept used to describe a centralized access control system managing multiple, related applications requiring authentication. For example, you might have eCommerce sites, self-service portals, content sites on multiple platforms and mobile applications such as iPhone apps. Using SSO, your customers can consolidate access to these via a single set of login credentials.
Multi-language support for inventory items: You can now define multi-language variants for these fields on the inventory item record: 1) Title; 2) Full Title. When these …
Change Creates Cutovers
One constant in any software environment is change. New tools, new techniques, and new applications are appearing almost daily. Implementing something new inevitably means there will be a cutover. Cutover efforts involve stopping production operations on a current system and installing something different. For some initiatives, this is a small effort and can be accomplished during normal business hours. For other larger, enterprise-wide initiatives, this means evenings and weekends. Some projects plan for three-day weekends to limit the downtime on production operations during “normal” business hours.
High Stakes, Short Timeframe
These large projects usually have months of effort that have preceded the cutover. Often, the success of the project is …