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    How Many Groups Are You a Member Of?

    With apologies for the ending preposition, let’s think about this question for a moment. I’m personally a member of:

    Amazon Prime

    Delta SkyMiles (and about 7 other airline frequent flyer programs)

    My church

    Blue Cross Blue Shield of Michigan

    The Society for Scholarly Publishing

    Hilton HHonors (and about 5 other hotel loyalty clubs)

    Costco

    My local public library

    Consumer Reports

    National Car Rental’s Emerald Club

    Best Buy Reward Zone (and many other stores)

    My homeowners association

    Conservatively, I’m a member of roughly 30 organizations/clubs—not to mention my “membership” in my family, my community, the management team of my company and the human race! If you take the time to list your memberships, it’s likely you’ll find a similar amount.

    Why do we join so many …



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    Conferences and Events: A Growing and Stable Revenue Stream

    Traditionally, conferences and events were the domain of B2B publishing, where revenue from events has been surpassing print and ad revenue for some time now. However, consumer publishers are discovering that events are an important diversification strategy in their market as well.

    Getting creative with events

    From pop culture festivals organized by the likes of New York Magazine and Entertainment Weekly, to kid expos and bridal shows set up by local news publishers, events allow publishers to get creative. In the UK, Time Inc. is branching out into cycling events to complement its titles Cycle Sport and Cycling Active while in the US, The Atlantic presents the Aspen Ideas Festival. Near our AdvantageCS headquarters, the Detroit Free Press even sponsors the Detroit Marathon. As …



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    New Features Available in the Third Quarter

    These Advantage features are either available now or will be soon. Contact your Advantage account manager for more information.

    Advantage Single Sign-On Solution: Advantage now offers a cloud-based SaaS solution for Single Sign-On. SSO is the concept used to describe a centralized access control system managing multiple, related applications requiring authentication. For example, you might have eCommerce sites, self-service portals, content sites on multiple platforms and mobile applications such as iPhone apps. Using SSO, your customers can consolidate access to these via a single set of login credentials.

    Multi-language support for inventory items: You can now define multi-language variants for these fields on the inventory item record: 1) Title; 2) Full Title. When these …



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    How to Ensure Your Cutover Is Successful

    Change Creates Cutovers

    One constant in any software environment is change.  New tools, new techniques, and new applications are appearing almost daily.  Implementing something new inevitably means there will be a cutover.  Cutover efforts involve stopping production operations on a current system and installing something different.  For some initiatives, this is a small effort and can be accomplished during normal business hours.  For other larger, enterprise-wide initiatives, this means evenings and weekends.  Some projects plan for three-day weekends to limit the downtime on production operations during “normal” business hours.

    High Stakes, Short Timeframe

    These large projects usually have months of effort that have preceded the cutover.  Often, the success of the project is …



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    Multiplying Revenue

       

    We have just finished up a season of conferences, summits, and trade shows in the industries we serve – publishing and membership associations.  One of the things that sticks out the most for me at these meetings are the stories of how organizations are increasing their revenue.  There appears to be no end to the tactics people have employed to multiply revenue by creatively looking for opportunities for repackaging their content, extending their brands, and thinking outside the box about new value propositions.  One publisher we know sells design furniture on a website which extends the brand of their design magazine.  Now that’s creative thinking.  I don’t know many publishers who sell furniture.

    Publishers, especially those in the B2B space, have been experts at diversifying …



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    Jump on the Membership Bandwagon

    In response to declining print sales over the last few years, publishers have experimented with new business models. A trend has emerged, and indications are that it’s here to stay: memberships add value and strengthen the relationship between publishers and their customers.

    Proven Benefits of Memberships 

    In 2014, DigiDay reported that membership models are successful revenue drivers that increase customer loyalty. By offering membership perks such as access to exclusive content and events, publishers engage their customers and dramatically improve subscription renewal rates. These perks also open previously untapped revenue streams 

    A year later, journalism professor Jake Batsell explained to media association FIPP  that membership offerings are beneficial to both non-profit and …



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    Can One Subscription Model Fit All?

    Is One Subscription Just Like Any Other?

    In discussions about the concept of subscriptions, I sometimes hear the suggestion that Advantage address market segments other than publishing and content providers. "If you know how to manage a subscription, you should be able to handle any flavor of it," they say. Trendy concepts such as "product-service systems" (PSS) or pronouncements of the rise of the "subscription economy" seem to indicate a new “golden age.” Meanwhile, I remain cautious. As those who know subscriptions well are aware, all subscription systems are not created equal. 

    How Did Subscriptions Begin?

    The etymology of the French word that means subscriptions, «abonnement" (also used in many other languages), comes from Latin a bornare, which could be translated to "put …



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    Introducing Members Advantage

    I am excited to announce that Members Advantage, our new membership offering, is available this August.  Consultants, clients, and prospects collaborated with us to produce a top-notch solution, suited for large, complex organizations as well as smaller clubs. 

    AdvantageCS has long been recognized for excellent publishing software solutions.  First developed in the late 1970s for a book publisher, followed by a magazine publisher, Advantage has evolved into a suite of products which manage everything from digital entitlements to subscriptions to ebook sales to conference registrations to continuity series to donations, and on the list goes. 

    And now we’ve enhanced our membership management capabilities to meet the needs of enthusiast clubs, non-profits, professional associations and …



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    How to Increase Employee Retention

    Technology companies are known for lots of employee turnover. According to the Society for Human Resource Management (SHRM), the average employee tenure for tech companies is around 3 years. Here at AdvantageCS, however, the average tenure is 10 years. Here are two employees’ opinions on why this is.

    Why Does AdvantageCS Exist?

    About a year ago, Dan Heffernan, one of our VP's, explored this question at a few company-wide meetings (we call them Company Coffees). Summarizing his words, he reminded us that we exist to create quality solutions that our clients can use to advance their businesses.

    But is that our complete purpose? Isn’t another important aspect of our mission to create a healthy work environment for our employees? Indeed, we desire to serve our clients by providing …



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    New Features Coming Second Quarter 2016

    Here are just a few new Advantage features that are either available now or will be soon. Contact your Advantage account manager for more information.

    Suspend/Nonpay Cancel All Related Service: You can set up an agreement to bill-suspend and/or nonpay cancel all components based on the suspension/cancellation of any single component. For example, if a print subscription under an agreement is bill-suspended, you can cause all other subscriptions in the agreement to be bill-suspended in parallel, as well as the containing agreement itself. The same handling is available for nonpay cancels.

    Print Subscription Bill-suspends and Triggering Term: When a print subscription debit for a past (or future) term reaches a bill-suspend effort, some clients may wish to suspend all service, …



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