Recently, my wife needed to go back to a doctor's office where she'd had some minor surgery done some months earlier. She was in pain and was concerned about infection. She called the office to find out when they could see her but was met with the proverbial "please leave a message" announcement, rather than being answered by a human. Instead of leaving a message and sitting by the phone for the rest of the morning, she decided to drive to the office and see them face-to-face and ask in person for a last-minute appointment. I decided to join her so we could chat on the way.
When we walked into the office, I knew we were going to have a less-than-pleasant customer service experience. It was written all over the face of the receptionist. She was cool, aloof, and lacking in compassion. …
Did you know that Advantage offers continuity programs for your books and products? A continuity series allows customers to purchase a set of related products that are released to them sequentially over a period of time. Continuity programs give you the opportunity to periodically remind customers of your brand; the customer gets more exposure to your content and they get to “belong” to a club. Throw in some premiums and it’s a recipe for happy, loyal customers.
You can set up a continuity program using the Book Club functionality or the Standing Order program.
Here’s how Book Club works. Customers join a club (they become members) by responding to your offers to join, or you can select people and automatically add them. Alternatively, you directly add them as part of an order (for …
How many of us have ever dreamed of having a chiropractor in the family? Or a carpenter? Or a mechanic? As it turns out that neither my wife nor I are any of these things, I have often mused at how nice it would be if one of our offspring would fall in love with such a person. I can just imagine inviting the kids over for dinner and just mentioning a drippy faucet we have in a sink upstairs to the now-fed plumber and hearing those magical words, "Why don't I go and have a look?"
Perhaps others of us wish we had a computer expert in the family. Most of my colleagues with aging parents become the de facto helpdesk for their parents' computer issues. When I go visit my father and watch him at his computer, I am sometimes amazed at the habits humans form which cause us to do …
Have you registered yet for the 2015 Advantage User Group conference (February 11-13 in Lake Buena Vista)? Based on years of feedback from attendees, it’s pretty much a given that you’ll come away with valuable ideas you can implement in your company and new or renewed friendships with your peers from publishing companies around the world.
This year’s focus is on optimizing your use of Advantage and adjusting to a rapidly changing environment. The agenda is action-packed with presentations, panel discussions and roundtables full of useful information and interesting viewpoints. And there will be ample opportunity to relax and socialize with your fellow Advantage users.
Dates: February 11-13, 2015
Location: Holiday Inn – Lake Buena Vista, 1805 Hotel Plaza Blvd., Lake Buena Vista, …
Abstract: Aller Media’s Swedish operations—located in Helsingborg--recently went live on Advantage, the second country to go live, following the Danish cutover in May.
Aller Media’s Swedish operations—located in Helsingborg--recently went live on Advantage, the second country to go live, following the Danish cutover in May. The remaining countries, Finland and Norway, are soon to follow. Aller Media is the leading publisher of weekly magazines in the Nordic countries with a weekly circulation of approximately 2.7 million issues.
The core Aller team consisted of Lena Nyqvist as the project manager, Anders Myrén as the integrations lead, Marcus Eberhagen as the test lead, Diana Tegnér and Joanna Wieckowska as the fulfillment leads, Madleine Victor as the finance lead, Lotta Björling as the marketing lead, Annelie Andersson as the distribution lead, Charlotte Andersson and Emma Petrisson as the customer service leads, and Tommy Hansen as the lead …
AdvantageCS is pleased to announce our newest client: Talentum. Talentum is a B to B publisher based in Helsinki, Finland. Their history goes back to the year 1938 and the establishment of the financial journal Talouselämä. Talentum provides media, professional literature and online and information services for professionals whose interests include technology, finance, management, health care, advertising and law. Additionally, Talentum implements training courses for these target groups and organizes events of various types. Its key products are magazines, books, online services, training and events.
Talentum operates in Finland, Sweden, Denmark, Baltic countries, and Russia. In the Nordic countries, Talentum has a total of some 1.1 million readers of journals and magazines and …
Back in the late 1990s, companies wanted to create their own websites with their own ideas about how the site would be structured, the user experience, and the branding. When we introduced our API to our clients in 1999, we would typically provide some training and documentation to their web team and they would go away happily integrating their website with Advantage using the API. Time marched on and the API became bigger and more comprehensive.
Then in the last couple of years we noticed a trend among our prospects and clients. Companies were no longer content to take on an API with over 5,000 methods, which ours has. They wanted a platform which was already integrated with Advantage through the API. The platform would have built-in eCommerce functions, self-service capabilities, …
American Institute of Physics Publishing is now live on Advantage, after a comprehensive implementation project. This migration marks a major milestone for AIP Publishing. One of the world’s largest publishers of scientific information in physics and the related sciences, AIP Publishing offers publishing services for the American Institute of Physics and AIP Member Society publishing partners. AIP Publishing’s suite of publications includes 17 journals, three of which are published in partnership with other organizations; magazines, including AIP’s flagship publication Physics Today; and the AIP Conference Proceedings series.
The AIP Publishing’s publishing partners include:
Acoustical Society of America
American Association of Physicists in Medicine
American Association of …
Congratulations to Agora Publishing who recently went live on the 2014r1 release of Advantage. This release includes Call Center, a major new feature (see related story in this newsletter).
More than 200 users were in the system and going strong within 24 hours of cutover, and both groups are to be commended for their hard work.
The Agora Publishing team was led by Suzanne Earley for both the upgrade and Call Center Development. Tim Dodge and Nikki Miller helped lead the Call Center integration. Several others helped to see both projects through.
On the ACS side, many people were involved over the course of the project, but key players included Stephanie Widrig, project manager, John Moore, lead engineer, Stephen Whitney, supporting engineer, and Larry Kleber, upgrade script …
On this blog back in February, I introduced our eCommerce platform initiative: Cider. I then presented on Cider at the annual user group conferences in New Orleans (March) and Copenhagen (April). For those needing a refresher, Cider is a feature-rich eCommerce platform that offers powerful shopping cart and self-service capabilities, a marketing portal for marketers to create and assign promotions, a flexible administration panel for customizing the look and feel of your site, and built-in support for third-party plug-ins. The platform integrates directly with the Advantage engine via a new REST API.
So, six months later, how are things coming along? I'm happy to report that Cider is looking fantastic! We knew we were taking on a big challenge, but Team Cider is firing on all …