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    Congratulations to American Master Products, God's World and TN Marketing on Recent Upgrades

    We extend warm congratulations to American Master Products (AMP), who went live on their new release in late February; TN Marketing (TNM) who cut over in early March, and God’s World Publications (GWP) who upgraded in April. Daryl Vautouroversaw the AMP and TNM upgrades, while Philippe Rowland took the helm for GWP.  Of course no upgrade project can be successful without generous help from many ACS’ers as well as the client-site team.  Daryl and Philippe wish to thank everyone who had a hand in bringing these projects to completion.



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    Why Does PA-DSS Certification Matter To You?

     PA-DSS stands for "Payment Application – Data Security Standard".  This standard was developed to establish specific guidelines to prevent credit/debit card fraud and malicious use of confidential credit information.  For certification, software vendors like ACS, whose software is used to process credit and debit cards are required to: Develop software that complies with the guidelines for storing, processing, and transmitting credit/debit card information. Establish internal policies and procedures to ensure that software is developed and installed according to defined standards. Create an Implementation Guide that instructs clients how to implement Advantage in order to ensure compliance. Pass a formal review by a qualified auditor. …



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    Product Returns at SVCDAT/PRO

      Customer Service Reps can enter applied returns directly at SVCDAT/PRO, which supports entering the return in a customer service situation without routing to MSTDAT/FST. Once the user selects the order at SVCDAT/PRO, clicking the Applied Return button would start the return process. The following dialog would show: The credit reason entered at this dialog will be used with each returned order line. You can override this credit reason if the Quick Return All option is not used. You are also prompted whether you are performing a Return Authorization (Y/N). The default is N. Quick Return All allows you to process the return quickly by returning all eligible lines on the order. The quick return assumes the following: You do not need …



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    Welcome Stephanie Widrig

    Stephanie Widrig recently joined ACS as a member of the client services group under the direction of Tim Zapawa.  Stephanie joins the team led by John Sheehy, and is currently learning the ACS project management methodology.   She is also doing some SQL analysis and learning Advantage, in part by doing QA.  A graduate of the University of Michigan, Stephanie earned a Bachelor of Science degree in industrial and operations engineering.  Her studies included courses on optimization and lean manufacturing, which are applicable to many areas of business.  Stephanie wanted to find a job at a company where she could combine working with people and technology, and the position on the projects team at ACS fit the bill. Stephanie was born in Farmington Hills, …



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    Ken Nemerovski: An ACS Institution

    Ken Nemerovski—known to all as "Nemo"—has been a fixture at ACS since 1982.  Only four people predate him and, when it comes to remembering company history, he is unrivaled.  With his excellent memory for names, faces and dates, he is the go-to guy for information about the early days here. Nemo has always worked in sales in some capacity, and even though he officially moved to the Client Services Division in 2006 as a Senior Account Manager, he still keeps his hand in the sales game, being responsible for selling additional software licenses and third-party products to ACS clients.  He manages third-party relationships for the company and also handles license compliance, monitoring usage for clients with such agreements.  He is the account manager for six ACS …



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    OrderStream: A Giant Step Forward for Uploads

    Are you interested in a streamlined and unified way to import orders into Advantage and process them? A way to combine much of the functionality in the CIR125, PRO301, CEM125, and AMB125 Advantage uploads? How about the ability to create rules to automatically correct bad incoming data? If so, OrderStream may be right for you.  Available in the 2012r1 release of Advantage, OrderStream offers a new process to standardize and unify the various uploads in Advantage.  Many of the current upload transactions are now available through a standard Advantage XML schema. The newly developed process supports the wide variety of files and formats of data to be uploaded into Advantage. In addition, it supports various file locations, types, and formats. OrderStream also solves …



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    ACS Expands Intern Program--Welcomes Brian Roskamp

    Finding just the right technical people is a vital part of growth at ACS and the intern program has been a great source of excellent employees.  In addition to providing valuable services in their stints as interns, it gives both intern and management staff time to evaluate whether or not the fit is a good one. Brian Roskamp is the newest intern at ACS, working in the engineering division.  A junior at the University of Michigan, Brian is studying computer science and engineering.  It only took one introductory computer science class as a freshman in high school for Brian to decide what he wanted to do for a living.  That was at Howell High School in Howell, Michigan, where his family still lives. Brian is especially interested in software engineering for …



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    Dynamic Customer Search

      Starting at 2011R1, Advantage has to ability to perform the customer search when you tab out of the field or with each keystroke. The search behavior for the TAB and KEYSTROKE is activated with the CDS option SRCHWHEN. The valid values are: ENTER: the default behavior; works as currently, and requires clicking the Search button. TAB:  performs the search each time the search data is entered and the user tabs out of the field---there is no need to click the Search button as a separate action.  This can be a way to progressively narrow your search as you enter your search criteria. It may enable you to locate the desired customer more quickly than if you had used the conventional search method. KEYSTROKE:  performs the search each time a character is …



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    Ken Nemerovski: An Advantage Icon

    Ken Nemerovski—known to all as "Nemo"—has been a fixture at ACS since 1982.  Only four people predate him and, when it comes to remembering company history, he is unrivaled.  With his excellent memory for names, faces and dates, he is the go-to guy for information about the early days here. Nemo has always worked in sales in some capacity, and even though he officially moved to the Client Services Division in 2006 as a Senior Account Manager, he still keeps his hand in the sales game, being responsible for selling additional software licenses and third-party products to ACS clients.  He manages third-party relationships for the company and also handles license compliance, monitoring usage for clients with such agreements.  He is the account manager for six ACS …



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    ACS Welcomes New Employee: Ryan Powers

    ACS is pleased to welcome Ryan Powers to our employee family.  Ryan is a recent graduate of the University of Michigan, where he earned a Bachelor’s of Science degree in computer science engineering.  He is assigned to the Product Development Group, led by Howie Brooks.  Born and raised in St. Clair Shores, Michigan, Ryan has always had an interest in technology.   As a child, his parents soon learned to let him take care of the technical stuff at home as he had an aptitude for it.  When he took his first computer programming class at the University of Michigan, he made up his mind that computer programming was the career for him. One of Ryan’s favorite aspects of programming is that you are free to try out your ideas within the safe confines of a controlled …



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