Advantage Computing Systems is pleased to announce the promotions of Greg Stout and Tim Zapawa to the positions of Vice President of Client Services.
Greg has been with ACS for 25 years and, in his most recent position as Director for Operations within the Client Services Division, is responsible for three significant areas: the Advantage Support Center, upgrades, and account management. Greg has worked with Evelyn Acton to build the Advantage Support Center into an effective technical support channel for our clients. He has also worked closely with Paul DesRosiers over the past six years to establish the Advantage upgrade team. Under Greg's direction, the upgrade operation has grown to the size necessary to support 20+ publishers' upgrades to the current revision of Advantage each year. Greg has also been responsible for overseeing the work of our account managers with all our clients. In his new role as VP of Client Services, Greg will continue to have responsibility for these areas (Support Center, upgrade projects, and account management), and will also take on responsibility for overseeing the team which ensures the quality of each new release of Advantage.
Tim Zapawa has been working with ACS for 11 years. In his most recent position as Director responsible for our major projects with clients, principally implementation projects, Tim worked closely with his team of certified project managers to streamline our implementation project methods and practices for consistently successful implementations of Advantage. (For those of you who remember your own implementation of Advantage, I'm sure you'll agree that making implementations consistently smooth and manageable by our clients is no small feat!) Tim also works closely with the ACS account managers on special projects for our clients and with the sales team on prospective business opportunities. With this promotion to VP of Client Services, the scope of Tim's responsibilities is expanding to cover a broader range of major projects with our clients, including such projects as major upgrade projects and expansion of clients' international operations to use Advantage.
"We are delighted to see both these senior managers continue their growth in executive leadership for ACS in service to our clients," says Tom Burbeck, ACS's Executive Vice President. "We greatly appreciate their many accomplishments in serving our clients and leading our people. They will be a great asset to the ACS executive team."