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Highlights of Advantage 2013r3

Here are some of the new features in the latest Advantage release.

• The CIR renewal chain feature has been expanded to allow use with regular CIR340 renewal efforts. Previously, the feature…which allows you to step a subscriber through a series of different offers…was restricted to term-to-term CIR350 autorenewals. You can now construct chains that move the subscriber through a series of regular renewal offers from term to term, or even between efforts within the same term.

• All date controls in Advantage filters now allow you to easily configure them to use relative dates. Previously, filter date fields used absolute calendar dates (for example, “on April 17” or “between May 1 and May 31”). These expressions sometimes required continual maintenance to keep them up with the rolling calendar. Instead, you can now instruct the system to base the date on macro instructions such as “today,” “start of month,” “end of period,” etc.

• The billing page feature can now be used with ARP billing notices. This allows you to send offers with bills, and then easily convert the offers to orders if the customer indicates this. The feature’s use with ARP is similar to its use with CIR and AMB…page numbers are assigned from the Advantage last number table, and then can be entered at MSTFST through a right-click action to automatically build the order.

• The credit policy feature has been enhanced to include CIR “binding issues,” a configurable period of ‘n’ issues during which the customer may not cancel a new subscription. For example, suppose one of your offers includes a valuable premium and you want to discourage customers from signing up just to get the premium, and then immediately canceling the subscription. You can control this through the credit policy binding period. When a customer who is still in the binding period tries to cancel, the system offers the rep different choices: block the cancel, allow the cancel, or reduce the subscription length to match just the binding period.

• When you are using the Send Response dialog to email a customer service response, you can now indicate that the text of the mail should be sent as a .pdf attachment on the email. For example, suppose you are emailing an invoice to a customer. Previously, you would need to configure an Advantage conditional letter to hold the invoice details, and send that as the body of the email. Instead, this can now be sent as a .pdf attachment, with the body of the mail being more generic information to the customer as to what the email is about.

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