ACS is pleased to welcome Reuters Professional Publishing (formerly Thomson Financial) to the Advantage community. Reuters Professional Professional Publishing is the fifth UK client to implement Advantage, beginning live operations in the first quarter of 2008.
With a portfolio of market-leading titles and online services, Reuters Professional Publishing provides authoritative and unbiased market intelligence to investment banking and private equity professionals throughout the world. Additionally, Reuters Professional Publishing runs events across the globe, including roundtables, conferences and awards dinners.
Reuters Professional Publishing began looking for a new fulfillment system late in 2006 to replace several existing systems. Their primary objective was to find a system capable of fulfilling their multi-product strategy: subscriptions, management reports, advertising sales, and conferences. Being able to provide a complete picture of their customers was becoming increasingly difficult with several outdated billing and fulfillment systems. Additionally, Reuters Professional Publishing was looking for a system to improve their customer service and provide more comprehensive marketing capabilities. Advantage was the system chosen to best satisfy all of these needs.
Giuliana d'Agostino, Order Processing Manager of Publishing, has this to say about her division's experience, "I'm very confident in the future, and I'm more than ever confident that the choice of Advantage as a system has been a positive one."The ACS team on the project included Tim Zapawa as project director, John Sheehy as project manager, Barbara Smith and Karl Davis as lead engineers. John Moore was also heavily involved in the subscription and customer data conversions.