Jul 29, 2021

Cindy Twiss

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Welcome New Employee Claire Stetten

We are pleased to welcome Claire Stetten, who joined the AdvantageCS Support Center team led by Scott Ghormley in April of this year. She is quickly getting up to speed with all things Advantage and really enjoys the dynamic aspect of client support. No two days are ever the same, she says—in fact, no two issues are quite the same—and she likes learning something new every day. The analytic aspect also appeals to her as she enjoys diving in and investigating a problem.

An Ann Arbor native, Claire has a degree in computer science from Skidmore College in upstate New York, where she minored in French. After graduation, she spent a year in France on a student visa, taking classes in industrial engineering and perfecting her French language skills. She says that she has always been fascinated with the French language and culture and hoped to find a job where she could make use of her language skills as well as her technical ability. The position at AdvantageCS was just what she was looking for.

As she was still in France when she first applied for a job at AdvantageCS, the first person from the company Claire met face to face was Philippe van Mastrigt, Director of European Operations, who is based in Paris.

Another thing Claire likes about working at AdvantageCS is the variety of lunchtime activities. On Mondays and Fridays, she plays WallyBall in the onsite racquetball court, Wednesdays find her joining a small group playing the card game Dominion, and on Thursdays, all the French speakers at AdvantageCS gather for lunch.

Claire lives in Chelsea, Michigan, with her two “very, very cute” King Charles’ spaniels, Luna and Poppy. When she’s not working, Claire keeps busy with day hikes in local recreations areas, camping and working out at the gym. She also enjoys reading, playing board games and weaving on the floor loom she has at home.

We welcome Claire to the Advantage family!

“I have known and partnered with the staff of AdvantageCS since 2015, when we began laying the groundwork that led to the 2017 launch of a new business operating software system and deployment of their Cider web platform for eCommerce. They are people of integrity and deliver what they say they will deliver, and do it at--and at times, under—budget. They invested significantly in an ONIX integration project that has enabled us to have gold star data feeds to major accounts, and the strong subscription management capabilities of Advantage have enabled us to significantly grow our direct-to-consumer sales.”

Jeff Crosby

President

InterVarsity Press

I have worked with other vendors implementing systems who didn't seem to care about the job or the quality of their work. I have learned that the most important thing about any vendor is their people. In my 17+ years of using Advantage and working with AdvantageCS, I am still impressed with the dedication and integrity of the people there. The quality of their work is important to them and I can trust them to work with me until I am fully satisfied.

Mark Fung-a-fat

Director of Business Systems

Massachusetts Medical Society

“With Advantage, ACS offers a customer relationship management solution that excels in managing subscriptions, mail order, and digital access. From my perspective, it has no equivalent in France and Europe. Another plus is the active user group of 50+ global clients who add enhancements to the software and with whom we can network.”

Emmanuel Chevalier

Director, Customer Relationship Information Systems

Bayard

“Our business is built on Advantage---it is the heart of all our transactions. I have always had great experiences with ACS staff, and Advantage continues to get better and better.” (Comment explaining his reasons for giving ACS staff and services an “Excellent" rating.)

Getty Sarno

Integration Strategist

14West Technology Solutions

"Bayard has found with AdvantageCS a reliable long-term partner---something that was considered risky by many other French publishers when it was selected 15+ years ago, being the first in the French and continental market."

Hubert Chicou

President of the Board

Bayard

I like how information stays if I have to move from subscriptions, for example, to something else---it's great not to have to look up the customer information again. And I like the flow of the tables; they flow from one to the next very well.

Denise Spickler

Senior Customer Service Rep

Wolters Kluwer Health

"We have a fabulous relationship with ACS. They give us a chance to contribute and shape the product, which is unique in the vendor world."

Suzanne Early

Advantage ERP Director

14West Technology Solutions

My favorite thing is the help section---it's great! And also, the tremendous flexibility of the system.

Terri Cannon

Client Services Manager

Aller Media

“We are extremely pleased to now have Advantage running in three countries---Denmark, Sweden and Finland. Having Advantage as the single subscription system provides the efficiencies, cost reductions, and superior capabilities we need to move forward. The people at AdvantageCS are real professionals.”

Svend Erik Hansen

IT Director, Business Solutions

Aller Media

Advantage supports large parts of our business and we can almost always find a way to use it to do what we want to do. Through our user experience, and in talking to other Advantage clients, I am amazed by the multitude of ways that different people use different system modules and components.

Dominic Toasland

Product Manager

CDS Global

I'd have to say it's a tie between the ease of order entry scripts and being able to schedule and re-schedule job streams, which I use all the time. And overall, I really like the robustness of the core system.

Dennis Biswell

Assistant IT Director

Ogden Publishing

I have so many favorite things but I guess the top one would have to be the AdvantageCS staff. I've been working with them for quite a few years and everyone has always been friendly and helpful.

Joe Wixted

Manager, Fulfillment Systems

American Medical Association

"Your staff are people who act with integrity. From veteran employees to the more recent hires, I’m very pleased with AdvantageCS as an organization.”

Tricia Koning

Director of Information Technology

InterVarsity Press

I love all the different ways I can do promotions. Advantage offers so many possibilities!

Kirsten Wandall Ohlsen

CLM Data Manager

Aller Media

My favorite thing is the support of BPA audit requirements. I don't have to worry about it; it's always there and it works.

Randy Yi

Business Manager

American Association for the Advancement of Science

My favorite thing is the reporting. I like the flexibility and the fact that I can modify my own stuff.

Paul Aviles

Business Intelligence Manager

Mary Ann Liebert

My favorite thing is AdvantageCS as a company; there are so many dedicated people.

Klas Persson

Head of Marketing Systems, Business Technology

Egmont

"The system works smoothly and in accordance with our expectations."

Carsten Weber

CEO

Bonnier Magazine Data

(To the team upon going live on the final wave of their multi-phase migration to Advantage) “It was a wonderful launch. I would like to express our gratitude to you for the fantastic (double) launch of Advantage and the data warehouse at Mediahuis Nederland. Projects of this size and complexity are rare. But it was a great ride. Your commitment serves as an example to others. People often worked late into the night. There were teams in Portugal, America, Belgium and the Netherlands. Many bumps, and sometimes mountains, had to be overcome, and all this at a distance due to COVID-19 measures. But you all succeeded. From now on it all really starts with Advantage!”

Xavier van Leeuwe

Director of B2C

Mediahuis Nederland

Welcome New Employee Claire Stetten

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