Will Desrochers is the newest member of the support center staff, reporting to Scott Ghormley.
Software support is not new to Will, as he comes to ACS from the support center at ParishSOFT. There, he started as a support representative and worked his way up to become the manager of the 21-member support staff.
Will earned a Bachelor’s degree in business, with emphasis on management and economics, from Franciscan University in Ohio. His first post-university job was at ParishSOFT, and working in support appealed to him because he enjoys helping people and has an aptitude for technology. He also likes a good challenge and enjoys learning new things, and there is plenty of both in support, he says.
He appreciates the collaborative atmosphere of the Advantage support team and how helpful everyone has been. Will was acquainted with some AdvantageCS folks before joining the company; in fact, his father-in-law-to-be, Mike Miklosovic, is also on the support team.
A native of Ann Arbor, Will’s parents still live in the area, although his 3 siblings have settled in Grand Rapids, Seattle and Texas, respectively. Will and his fiancée, Chrissy, are getting married in February 2017. Planning the wedding keeps them both busy, but in any spare time he has, Will enjoys cooking, brewing his own beer, woodworking, and riding his motorcycle. He also likes the outdoors and going backpacking and rock climbing.
We welcome Will to the AdvantageCS family!