Recently our contact at a major client organization called to announce that they’d been sold to a new parent, and, oh by the way, their internal Advantage support team had all been let go, so could we please keep the Advantage operation running while the new owners sorted out the whole thing?
Fortunately, we had a longstanding relationship with the new CEO, and by that evening, we’d jumped into the driver’s seat, taking control of their Advantage production operations, and internal user helpdesk. They experienced uninterrupted Advantage service, running all commercial transactions for their publishing operation without a hitch. And it looks like we’ll have a six-month managed services program in place tomorrow for continuing this service while the new organization determines how they …
If you’re running a version of Advantage that is 2014r1 or later, the online help you see was built using the Orchard platform (the same tool that is used to power Cider in Advantage). One of the strengths of Orchard is the ability to perform focused searches…provided you know the format and syntax that Orchard wants us to use.
Suppose we’re trying to recall an element of functionality related to trial terms. If we enter the literal string trial term (without quote marks) into the 2016 online help, we get back a discouragingly high number of hits…516, to be exact. That’s because the search query we’ve entered is looking for all occurrences of either the word “trial” or “term.” Not surprisingly, Advantage has a lot of references to one or the other of these words.
We can do better. Let’ …
If I were a composer in 2006 writing a score for a film called "Publishing is Going Digital---Sink or Swim," it would have sounded like a cacophonous mess. Ride the time machine a decade to 2016, however, and the clatter has transformed into a series of rhythmic, agreeable tones that are the opening chords of a sweet melody.
Leaders of publishing companies as large as Hearst, as specialized as Refinery29, as business-savvy as Burda, as technological as Time Inc., as edgy as The Economist (yes, edgy), or as evolutionary as The New York Times each related their stories of how they have successfully moved their companies digitally out of the danger zone and into a bright future bursting with possibilities.
No two stories were the same, but all shared a common philosophy; embrace digital- …
The Advantage Users Group meeting hit a couple of highs this year. Las Vegas reached a record high of 74 degrees in February and the networking between Advantage users set an all-time high as well.
Exciting Advantage Product News
The meeting began with Chief-of-all-things-marketing-and product-planning-related, (aka Dan Heffernan), summarizing the last 365 days of activity at AdvantageCS. Dan’s presentation covered product news, strategy initiatives and the future direction of Advantage. He had plenty to report, starting with the launch of Continuous Updates and Cider in 2015---two key initiatives offering significant efficiency and streamlining capabilities to clients on the 2015 base revision. Dan went on to talk about Contact Center, which also debuted this past year, plus Project …
Here's a Third Alternative to Consider
Guest post by Daryl Berver, COO of Agora Inc.
Throughout my career heading operations for Agora, I’ve always struggled with the question of centralized versus decentralized applications, and never more-so than in the past year. Which is preferable? More efficient? Traditional knowledge says you centralize for efficiency and decentralize for innovation.
Centralized applications are cheaper for the business if you have different operational units in the company. Most publishing companies are smaller groups within a larger business, and this type of application structure is rather common. Looking at things from a high level economic view, it’s easy to see why. Centralization reduces needless redundancies between applications, saving …
Here at AdvantageCS, not only are we family-friendly, we actively encourage employees to recommend relatives and friends for open positions. We have parents and children of employees, siblings, cousins, uncles and nephews, in-laws---even one grandchild---working here, including three sets of married couples.
None of the three couples met while working at AdvantageCS (although we do have at least two instances of that happening in our history) and in each case, the spouses work in entirely different areas.
Karl Davis has been at ACS for more than 30 years and is the Manager of Engineering Consulting and Implementations. He leads a team that manages the technical aspects of new client implementations and other projects. In his three decades, Karl has traveled all over the world and has …
During order entry at MSTFST, users may use the Escape button during any phase of the order to cancel out of the order. However, depending on what phase of the order they are in, the user must press Escape multiple times before being able to cancel out of the order.
At 2015.0, you can set a control on the script that exposes a Cancel Order button, which is accessible during any point in the order. When clicked, this button will bring the user back to the MSTFST list frame.
Molly Mathe has years of experience in Advantage support and in her Molly Minute, she shares tips & tricks to help users make the most of our software.
The annual get-together of the European Advantage User Group is slated for April 13-14 at the headquarters of Aller Media in Copenhagen. Kicking off on Wednesday afternoon, the first day will include a presentation of Advantage News and Strategic Direction and a demo of the new Contact Center functionality. In between, attendees will be taken on a tour of the magnificent Aller building, which is something not to be missed.
Thursday’s topics include concurrent workshops on Automated Testing and Marketing in the morning, followed by a Technology Update. Rounding out the conference will be updates on other major Advantage development initiatives such as Project Central, Cider Phase II, and Membership.
As always, there will be many opportunities for participants to network with other …
How the AdvantageCS Development Team Optimizes Contrasting Styles
I am, by temperament, indecisive. Wishy-washy. Equivocating. I embrace both-and-ism rather than either-or-ism. It gets me in trouble at times.
My wife is similarly afflicted. She and I joke that our family motto is, “Indecision: the key to flexibility.” It’s impossible to plan vacations. “Scotland would be fun,” but so would Tuscany. Or France. Or Spain. We end up enjoying the tried and true cottage-on-a-lake-with-friends we have been visiting for 30 years.
At times, though, both-and-ism is exactly what is called for. Here are three examples from my role leading on the software development teams.
Openers AND Closers
Some software developers love to start new projects, even when it’s unclear how big the project …
New Initiatives in Advantage Quality Assurance
Eva Weissman recently became the QA Team Leader here at AdvantageCS and brings a wealth of experience to her new role. Her expertise is not limited to quality assurance---she is adept at analyzing processes and workflows and instituting efficiency measures at many levels. Through a series of questions from eVantage, Eva describes her approach, the initiatives she has put in place and her future plans for QA.
How do you describe your new role at AdvantageCS in quality assurance testing?
I lead a team of analysts that is responsible for quality assurance. We focus on three main areas: software modifications, regression testing, and process improvements. With regard to software modifications, we develop test plans, do the actual …