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  • Deco Proteste Goes Live on Advantage

    Congratulations to Deco Proteste, a member of the Euroconsumers group, who recently went live on Advantage with all remaining subscribers in Portugal. This multi-phased ongoing project involves consumer advocacy organizations in five different countries---Portugal, Belgium, Brazil, Spain and Italy---that all produce consumer report publications, but have plenty of differences.

    The goal of the project was not only to replace the existing fulfillment system with Advantage, but also to revamp and update the supporting infrastructure that integrates with Advantage. Euroconsumers made a significant investment in internal resources, vendors, and AdvantageCS to bring the entire business forward using new technologies.  As part of the project, AdvantageCS developed a Contact Center solution …

  • Congratulations to Crain Communications - 100 years!

    Crain Communications is celebrating 100 years of B-to-B publishing. And one thing hasn't changed: the company's commitment to quality journalism. Crain founder, G.D. Crain Jr., launched the company's first publication, Hospital Management, in February 1916.  Today, with 880 employees in 13 locations throughout North America and Europe, Crain's 22 brands now reach 6 million business decision makers across the U.S., Europe and Asia, and stand among the most influential media properties in the industries they serve.

    We wish them a Happy 100th Birthday!

  • Welcome New Employee Will Desrochers

    Will Desrochers is the newest member of the support center staff, reporting to Scott Ghormley.

    Software support is not new to Will, as he comes to ACS from the support center at ParishSOFT. There, he started as a support representative and worked his way up to become the manager of the 21-member support staff.

    Will earned a Bachelor’s degree in business, with emphasis on management and economics, from Franciscan University in Ohio. His first post-university job was at ParishSOFT, and working in support appealed to him because he enjoys helping people and has an aptitude for technology. He also likes a good challenge and enjoys learning new things, and there is plenty of both in support, he says.

    He appreciates the collaborative atmosphere of the Advantage support team and how helpful …

  • New Features Available in the Third Quarter

    These Advantage features are either available now or will be soon. Contact your Advantage account manager for more information.

    Advantage Single Sign-On Solution: Advantage now offers a cloud-based SaaS solution for Single Sign-On. SSO is the concept used to describe a centralized access control system managing multiple, related applications requiring authentication. For example, you might have eCommerce sites, self-service portals, content sites on multiple platforms and mobile applications such as iPhone apps. Using SSO, your customers can consolidate access to these via a single set of login credentials.

    Multi-language support for inventory items: You can now define multi-language variants for these fields on the inventory item record: 1) Title; 2) Full Title. When these …

  • Friday Five for July 28 – New revenue streams, Audiobooks fast growth, Keeping customers happy, and more

    A round-up of publishing industry news

    The number of articles, opinion pieces and blog posts shared on the web every day can be overwhelming, but keeping up with industry trends helps us stay ahead of the curve. Here are 5 topics that captured our attention this week:

    Diversified revenue streams are a great way to multiply revenue, says our own VP & Chief Product Manager, Dan Heffernan. Pub Exec has identified 29 ways for publishers to branch out and increase their value

    “Audiobooks are the fastest-growing format in the book business today”, a trend that started in 2014 and is continuing to gain traction

    In trade publishing, events have become the single biggest revenue driver. Some B2B publishers now resemble “events companies that sometimes use print magazines as a way to market …

  • How to Ensure Your Cutover Is Successful

    Change Creates Cutovers

    One constant in any software environment is change.  New tools, new techniques, and new applications are appearing almost daily.  Implementing something new inevitably means there will be a cutover.  Cutover efforts involve stopping production operations on a current system and installing something different.  For some initiatives, this is a small effort and can be accomplished during normal business hours.  For other larger, enterprise-wide initiatives, this means evenings and weekends.  Some projects plan for three-day weekends to limit the downtime on production operations during “normal” business hours.

    High Stakes, Short Timeframe

    These large projects usually have months of effort that have preceded the cutover.  Often, the success of the project is …

  • Friday Five for July 22 – a round-up of publishing industry news

    The number of articles, opinion pieces and blog posts shared on the web every day can be overwhelming, but keeping up with industry trends helps us stay ahead of the curve. Here are 5 topics that captured our attention this week:

    “Ads perform better when they appear alongside high-quality content”, finds a new comScore study

    Joe Webb explores the success of small and independent publishers at LanePress

    Adult coloring books have been wildly successful with over 12 million copies sold in the US in 2015. Two Canadian publishers are jumping on the bandwagon by incorporating coloring pages into their magazines.

    Declining revenue from print advertising has been a challenge for publishers – can a renewed focus on reader revenue make up for it? UPPERCASE magazine is the latest example of …

  • Multiplying Revenue


    We have just finished up a season of conferences, summits, and trade shows in the industries we serve – publishing and membership associations.  One of the things that sticks out the most for me at these meetings are the stories of how organizations are increasing their revenue.  There appears to be no end to the tactics people have employed to multiply revenue by creatively looking for opportunities for repackaging their content, extending their brands, and thinking outside the box about new value propositions.  One publisher we know sells design furniture on a website which extends the brand of their design magazine.  Now that’s creative thinking.  I don’t know many publishers who sell furniture.

    Publishers, especially those in the B2B space, have been experts at diversifying …

  • Friday Five for July 15 – a round-up of publishing industry news

    The number of articles, opinion pieces and blog posts shared on the web every day can be overwhelming, but keeping up with industry trends helps us stay ahead of the curve. Here are 5 pieces that captured our attention this week:

    Cable Neuhaus discusses The Good and the Bad in the Art of Magazines, from special issues to tweaking logotypes.

    Media is a numbers game, and Dan Calladine at The Media Briefing talks us through 8 metrics that show where media consumers spend their time.

    The Washington Post has been successful at turning site visitors into digital subscribers. Digiday describes the multi-faceted approach, from technical improvements to data mining, that underlies this development.

    On the Prisync blog, Irene Gutierrez shares her tips for optimizing the conversion funnel …

  • Save Time---And More---With Single Sign-On

    Although Single Sign-On (SSO) is not a new concept, it has become trendy in recent years and has been implemented by a growing number of organizations. 

    So, what is Single Sign-On?

    A Single Sign-On solution allows users to log into multiple different applications using the same username and password. This could be a “social login,” such as “Log in with Facebook” or “Log in with Google,” options you’ve no doubt seen on the web before---or a login that is unique to the applications in your organization. Rather than the traditional model in which each application requires its own login, Single Sign-On manages the authentication across several applications:


    For Example

    Let’s take a look at an example. As a publisher, you sell subscriptions and other digital content on your …

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