Congratulations to Deco Proteste, a member of the Euroconsumers group, who recently went live on Advantage with their first set of customers. The project involves consumer advocacy organizations in five different countries---Portugal, Belgium, Brazil, Spain and Italy -- that all produce consumer report publications, but have plenty of differences.
The goal of the project was not only to replace the existing fulfillment system with Advantage, but also to revamp and update the supporting infrastructure that integrates with Advantage. As part of the project, AdvantageCS developed a Contact Center solution with new scripting and workflow features that were specifically designed to work for the large contact center operation at Deco Proteste. Euroconsumers made a significant investment in …
Congratulations to Aller Finland, who recently joined Sweden and Denmark running their operations on Advantage. The combined Aller/AdvantageCS team put in many months of hard work, and overcame the many challenges that arise when three different countries consolidate their businesses onto a single fulfillment system. Every step had to be looked at in the context of each country to ensure there were no hiccups in ongoing production operations. Coordinating resources, project plans and priorities, and processing schedules made this project more complex than the average.
So many people worked on the project that it would be impossible to name them all. However, Levi Hyssong (project manager), Karl Davis (lead engineer), and Sunil Chawla (data conversion lead) merit recognition as the main …
Recently our contact at a major client organization called to announce that they’d been sold to a new parent, and, oh by the way, their internal Advantage support team had all been let go, so could we please keep the Advantage operation running while the new owners sorted out the whole thing?
Fortunately, we had a longstanding relationship with the new CEO, and by that evening, we’d jumped into the driver’s seat, taking control of their Advantage production operations, and internal user helpdesk. They experienced uninterrupted Advantage service, running all commercial transactions for their publishing operation without a hitch. And it looks like we’ll have a six-month managed services program in place tomorrow for continuing this service while the new organization determines how they …
If you’re running a version of Advantage that is 2014r1 or later, the online help you see was built using the Orchard platform (the same tool that is used to power Cider in Advantage). One of the strengths of Orchard is the ability to perform focused searches…provided you know the format and syntax that Orchard wants us to use.
Suppose we’re trying to recall an element of functionality related to trial terms. If we enter the literal string trial term (without quote marks) into the 2016 online help, we get back a discouragingly high number of hits…516, to be exact. That’s because the search query we’ve entered is looking for all occurrences of either the word “trial” or “term.” Not surprisingly, Advantage has a lot of references to one or the other of these words.
We can do better. Let’ …
If I were a composer in 2006 writing a score for a film called "Publishing is Going Digital---Sink or Swim," it would have sounded like a cacophonous mess. Ride the time machine a decade to 2016, however, and the clatter has transformed into a series of rhythmic, agreeable tones that are the opening chords of a sweet melody.
Leaders of publishing companies as large as Hearst, as specialized as Refinery29, as business-savvy as Burda, as technological as Time Inc., as edgy as The Economist (yes, edgy), or as evolutionary as The New York Times each related their stories of how they have successfully moved their companies digitally out of the danger zone and into a bright future bursting with possibilities.
No two stories were the same, but all shared a common philosophy; embrace digital- …
The Advantage Users Group meeting hit a couple of highs this year. Las Vegas reached a record high of 74 degrees in February and the networking between Advantage users set an all-time high as well.
Exciting Advantage Product News
The meeting began with Chief-of-all-things-marketing-and product-planning-related, (aka Dan Heffernan), summarizing the last 365 days of activity at AdvantageCS. Dan’s presentation covered product news, strategy initiatives and the future direction of Advantage. He had plenty to report, starting with the launch of Continuous Updates and Cider in 2015---two key initiatives offering significant efficiency and streamlining capabilities to clients on the 2015 base revision. Dan went on to talk about Contact Center, which also debuted this past year, plus Project …
Here's a Third Alternative to Consider
Guest post by Daryl Berver, COO of Agora Inc.
Throughout my career heading operations for Agora, I’ve always struggled with the question of centralized versus decentralized applications, and never more-so than in the past year. Which is preferable? More efficient? Traditional knowledge says you centralize for efficiency and decentralize for innovation.
Centralized applications are cheaper for the business if you have different operational units in the company. Most publishing companies are smaller groups within a larger business, and this type of application structure is rather common. Looking at things from a high level economic view, it’s easy to see why. Centralization reduces needless redundancies between applications, saving …
Here at AdvantageCS, not only are we family-friendly, we actively encourage employees to recommend relatives and friends for open positions. We have parents and children of employees, siblings, cousins, uncles and nephews, in-laws---even one grandchild---working here, including three sets of married couples.
None of the three couples met while working at AdvantageCS (although we do have at least two instances of that happening in our history) and in each case, the spouses work in entirely different areas.
Karl Davis has been at ACS for more than 30 years and is the Manager of Engineering Consulting and Implementations. He leads a team that manages the technical aspects of new client implementations and other projects. In his three decades, Karl has traveled all over the world and has …
During order entry at MSTFST, users may use the Escape button during any phase of the order to cancel out of the order. However, depending on what phase of the order they are in, the user must press Escape multiple times before being able to cancel out of the order.
At 2015.0, you can set a control on the script that exposes a Cancel Order button, which is accessible during any point in the order. When clicked, this button will bring the user back to the MSTFST list frame.
Molly Mathe has years of experience in Advantage support and in her Molly Minute, she shares tips & tricks to help users make the most of our software.
The annual get-together of the European Advantage User Group is slated for April 13-14 at the headquarters of Aller Media in Copenhagen. Kicking off on Wednesday afternoon, the first day will include a presentation of Advantage News and Strategic Direction and a demo of the new Contact Center functionality. In between, attendees will be taken on a tour of the magnificent Aller building, which is something not to be missed.
Thursday’s topics include concurrent workshops on Automated Testing and Marketing in the morning, followed by a Technology Update. Rounding out the conference will be updates on other major Advantage development initiatives such as Project Central, Cider Phase II, and Membership.
As always, there will be many opportunities for participants to network with other …
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