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  • European Advantage Users Group meets in London

     

    The 2015 European Advantage User Group meeting was held 15 April at the conveniently located London Paddington Hilton.  Attending were 33 clients representing 12 companies from England, France, Denmark, Sweden, Finland, Belgium and Portugal.  AdvantageCS was itself “multi-national,” with staff from England and France as well as the United States.

    Dan Heffernan, VP of Sales and Product Direction, led the day and kicked it off with an overview presentation of AdvantageCS news and the roadmap looking ahead.  He highlighted our three newest clients, including Talentum from Finland, who had three representatives at the conference.

    One (of many) entertaining images that Dan showed in his Prezi presentation was a pair of blue jeans, indicating a recent dress code change at the AdvantageCS …



  • Welcome New Employee Stephen Oller

    Stephen Oller has joined AdvantageCS as a business analyst in the Client Services division, reporting to Doug Moore. Stephen has a Bachelor of Science degree from Saginaw State University, where he studied computer information systems.

    After graduation, he worked as an application developer for a mortgage company and then as a developer in a software consulting firm. His most recent position was in technical support for H & R Block. Stephen found that although he enjoys programming, he prefers a job that offers more contact with other people. The position at ACS allows him to use his technical ability, as well as providing frequent interaction with team members and clients.

    In addition to his technical skills, Stephen enjoys analyzing situations and fixing problems, which is also a …



  • Dan's Blog: Multi-Product Brand Extension

    Americans can be some of the laziest language users on earth, creating nicknames and abbreviations for everything from celebrities to common phrases.  Texting can be blamed for some of this, certainly, but it doesn't explain our penchant for cutting syllables out of our speech.  Furthermore, there are people texting all over the world who still take the time and effort to use lots of words in their speech to make their thoughts clear.  Being married to a native speaker of another language has provided an at-home testing platform for my claim.  Many other languages seem to require more words to express something that an American will use fewer words to express.  Is it because American English is so rich that we have a word for everything?  I don't think so.  There are many words in Spanish …



  • American Psychiatric Association Upgrades to 15.3

    Congratulations to the American Psychiatric Association who recently went live on Advantage 15.3. This means they are now on the continuous update track of Advantage, in which updates are released every four to six weeks.  Clients now have the option of moving to this Feature update track, which eliminates the traditional upgrade project.  Instead, participants get the changes as they become available. (For more information on the continuous update method, see story in the Sept/Oct 2014 eVantage).

    APA’s update also included the implementation of SOAP/Web services and CyberSource with tokens.

    The APA team included Roger Domras, Debra Eurbanks, Christie Couture, Brian Cole, Shruti Kulkarni and Sreeni Reddy.

    Philippe Rowland led the charge on the AdvantageCS side, with assistance from …



  • Preview of Advantage Features Coming This Summer

    There are some exciting new features coming your way this summer in Advantage. Here are just a few--contact your Advantage account manager for more information.

    Streamlined Customer Information Maintenance: Customer and address maintenance via the SVCCTM view and Customer Lookup dialog has been significantly enhanced. Replacing the static, tabbed entry dialog is an approach using Advantage scripts. You can reduce the entry fields to just those required for your business---as well as take advantage of other script entry features such as open/close/require, user-definable field captions, and customizable presentation.

    ARPCAR Reorganization: The ARPCAR view has been changed from a list frame of credits and debits that satisfy your search criteria to top-pane list frame and bottom-pane …



  • Dan's Blog: The Gift of Criticism

    Recently, my wife needed to go back to a doctor's office where she'd had some minor surgery done some months earlier.  She was in pain and was concerned about infection.  She called the office to find out when they could see her but was met with the proverbial "please leave a message" announcement, rather than being answered by a human.  Instead of leaving a message and sitting by the phone for the rest of the morning, she decided to drive to the office and see them face-to-face and ask in person for a last-minute appointment.  I decided to join her so we could chat on the way.

    When we walked into the office, I knew we were going to have a less-than-pleasant customer service experience.  It was written all over the face of the receptionist.  She was cool, aloof, and lacking in compassion. …



  • 2015 Advantage Users Group Review

    After the recent user conference, several coworkers inquired as to how it went. Before answering, I asked myself: what really makes a user conference successful? Was it successful because of the many smiles in the room throughout the conference? What about the presentations? The weather? Maybe the end-of-week surveys? In the end, I determined, it all boils down to one thing: relationships. 

    Why is this so important? For one thing, sharing ideas and solving problems are a direct result of building successful relationships. Many of the roundtables demonstrated this. In the upload and upgrade roundtables alone, lessons learned were shared, questions were answered, and creative solutions explored. We also had some excellent presentations and panel discussions that really helped facilitate …



  • How to Select Customer Totals in Aging Report

    Want to see an aging report that just shows customer totals?  You can use ARP626 with the following Selection Criteria. Simple!



  • Continuity Programs in Advantage

    Did you know that Advantage offers continuity programs for your books and products? A continuity series allows customers to purchase a set of related products that are released to them sequentially over a period of time.  Continuity programs give you the opportunity to periodically remind customers of your brand; the customer gets more exposure to your content and they get to “belong” to a club.  Throw in some premiums and it’s a recipe for happy, loyal customers.

    You can set up a continuity program using the Book Club functionality or the Standing Order program.

    Here’s how Book Club works. Customers join a club (they become members) by responding to your offers to join, or you can select people and automatically add them.  Alternatively, you directly add them as part of an order (for …



  • Preview of Advantage Features Coming This Spring

    There are some nifty new features coming in Advantage. Here are just a few--available in the spring of 2015. Contact your Advantage account manager for more information.

    • AMB Transaction History Tables: You can activate a feature to log history records (i.e., “events”) when AMB agreements are added, changed, or canceled. The feature uses workflow events, and can be used to create an event record when a new agreement version is added, a component is changed, a participant is removed, and so on. The resulting event records are viewable along with the other agreement information at Advantage customer service views.

    • User-defined Renewal Flag Values: Advantage allows you to define custom values for CIR and AMB renewal flags. Each user-defined value must map to one of the base …



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