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  • Conference and Event Management in Advantage

    Did you know that Advantage has a solution for handling events that you put on for customers?  The Conference and Event Management (CEM) module supports the registration, invoicing, and informational tracking for conferences (or other events) that your company offers as part of its product line.

    Don’t do events?  Think about that possibility for a second.  Some of your customers (and prospects) may well be so interested in your subjects that they are willing to pay to have more involvement.  In addition to servicing some of your most important customers, you can get some actual human interaction and find out what they like and what could work better.

    Outsource your events?  There are several alternatives for that.  Can they sell/bundle other products along with the registration?  Do …



  • Dan's Blog: Invite Us Over for Dinner and We'll Look at Your Leaky Faucet

       

    How many of us have ever dreamed of having a chiropractor in the family?  Or a carpenter?  Or a mechanic?  As it turns out that neither my wife nor I are any of these things, I have often mused at how nice it would be if one of our offspring would fall in love with such a person.  I can just imagine inviting the kids over for dinner and just mentioning a drippy faucet we have in a sink upstairs to the now-fed plumber and hearing those magical words, "Why don't I go and have a look?"

    Perhaps others of us wish we had a computer expert in the family.  Most of my colleagues with aging parents become the de facto helpdesk for their parents' computer issues.  When I go visit my father and watch him at his computer, I am sometimes amazed at the habits humans form which cause us to do …



  • How to Quickly View Recent Session Customers

    A new Ribbon button called ‘Recent Session Customers’ exists (beginning with version 14.1) that reveals a list of customers recently accessed. This button displays, at any time and from any view, the most recent customers that you have selected.

    A system option (RCTCTMLM – Recent Customer Limit) determines how many customers to save in the database table CDSRSC_T.

    View the list of most recent customers by clicking the button in the Ribbon in the Home group.

    The Recent Session Customers view pops up. From this view you can reselect a customer account to work with again or choose to add, change, or inquire on one.



  • European Taxation Change 1/1/15

    Starting 1 January 2015, supplies of telecommunications, broadcasting and electronically supplied services made by EU suppliers to private individuals and non-business customers will be taxable in the member state of the customer. Current rules stipulate that the place of taxation is the supplier’s location, but starting 1 January 2015, this will change to the place of consumption (i.e. the customer’s location).

    Suppliers of such services will therefore need to determine where their customers are established and to account for VAT at the applicable rate in that member state. This is a requirement irrespective of where the supplier itself is established or registered for VAT.

    If your organization is located in the EU and you are using the Advantage taxation feature, this means you will …



  • Sunny Florida Site of 2015 AUG Conference

    Have you registered yet for the 2015 Advantage User Group conference (February 11-13 in Lake Buena Vista)?  Based on years of feedback from attendees, it’s pretty much a given that you’ll come away with valuable ideas you can implement in your company and new or renewed friendships with your peers from publishing companies around the world.

    This year’s focus is on optimizing your use of Advantage and adjusting to a rapidly changing environment.  The agenda is action-packed with presentations, panel discussions and roundtables full of useful information and interesting viewpoints. And there will be ample opportunity to relax and socialize with your fellow Advantage users.

    Dates: February 11-13, 2015

    Location: Holiday Inn – Lake Buena Vista,  1805 Hotel Plaza Blvd.,  Lake Buena Vista, …



  • John Hughes: un 'bon gars' in any language

      

    John Hughes is indeed a good guy. He’s a member of the Special Services team led by Bill Pinard, within the Client Services Division of ACS. Other CSD teams specialize in implementations or upgrades or support, but this group steps in wherever they are needed. They provide resources to other teams and tackle one-of-a-kind projects that don’t fit neatly into an existing category.  

    John’s job definitely qualifies as one of a kind. When he joined AdvantageCS almost five years ago, his French speaking ability was a huge plus, and he has put it to use more and more each year since then. Today, he is the “go-to” guy for support and anything else required by Advantage’s French clients. This may involve technical support issues, training, or helping with software upgrades and other …



  • Cooking with QA

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    As Product Manager, I spend the majority of my days designing new, cool features (e.g., Cider and Call Center) and working with clients to build solutions. This typically involves lots of computer time, and when my day is done, I like to turn to something equally creative, but in the analog world: cooking. My favorite source of recipes is Cook’s Illustrated—I subscribe to both digital and print versions (… sounds like a mixed Advantage agreement to me ). So, what does this have to do with software QA? Well, cooking can serve as an analogy to describe some exciting new features coming with the 2015 release of Advantage due out in January 2015.

    While I enjoy cooking, I'm less excited about cooking in someone else’s kitchen. The stove is electric, the salt isn’t in the right place, …



  • Sharing Ideas for the Future in Helsinki

    The 2014 Advantage Management Roundtable took place in Helsinki, Finland, on 9 and 10 October. This was a gathering of executives and managers of AdvantageCS clients in Europe who met to share their vision of the publishing industry and their priorities. Arnaud Habrant (Martin Media, France), Philippe Toulemonde (Ouest France, France), Mark Judd (CDS Global, United Kingdom), Klas Person (Egmont Publishing, Sweden), Juha Blomster and Pirjo Nurmilaukas (A-lehdet, Finland), and Santtu Elsinen and Ilkka Torkkel (Talentum, Finland) joined the roundtable. 

    A-ledhet Oy graciously hosted the meeting in its beautiful office, with a great view of one of the 1,000 lakes of Finland. Many thanks to Juha Blomster, A-lehdet CEO, and Pirjo Nurmilaukas, Senior Vice President, Marketing & Sales, for …



  • Aller Media Sweden Goes Live on Advantage

    Abstract: Aller Media’s Swedish operations—located in Helsingborg--recently went live on Advantage, the second country to go live, following the Danish cutover in May.

    Aller Media’s Swedish operations—located in Helsingborg--recently went live on Advantage, the second country to go live, following the Danish cutover in May. The remaining countries, Finland and Norway, are soon to follow.  Aller Media is the leading publisher of weekly magazines in the Nordic countries with a weekly circulation of approximately 2.7 million issues.  

    The core Aller team consisted of Lena Nyqvist as the project manager, Anders Myrén as the integrations lead, Marcus Eberhagen as the test lead, Diana Tegnér and Joanna Wieckowska as the fulfillment leads, Madleine Victor as the finance lead, Lotta Björling as the marketing lead, Annelie Andersson as the distribution lead, Charlotte Andersson and Emma Petrisson as the customer service leads, and Tommy Hansen as the lead …



  • AdvantageCS Welcomes Talentum

    AdvantageCS is pleased to announce our newest client: Talentum.  Talentum is a B to B publisher based in Helsinki, Finland.  Their history goes back to the year 1938 and the establishment of the financial journal Talouselämä. Talentum provides media, professional literature and online and information services for professionals whose interests include technology, finance, management, health care, advertising and law. Additionally, Talentum implements training courses for these target groups and organizes events of various types. Its key products are magazines, books, online services, training and events. 

    Talentum operates in Finland, Sweden, Denmark, Baltic countries, and Russia. In the Nordic countries, Talentum has a total of some 1.1 million readers of journals and magazines and …



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