Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • Highlights of Advantage 2013r3

    Here are some of the new features in the latest Advantage release. • The CIR renewal chain feature has been expanded to allow use with regular CIR340 renewal efforts. Previously, the feature…which allows you to step a subscriber through a series of different offers…was restricted to term-to-term CIR350 autorenewals. You can now construct chains that move the subscriber through a series of regular renewal offers from term to term, or even between efforts within the same term. • All date controls in Advantage filters now allow you to easily configure them to use relative dates. Previously, filter date fields used absolute calendar dates (for example, “on April 17” or “between May 1 and May 31”). These expressions sometimes required continual maintenance to keep them up …



  • The Advantage Ribbon Works for You

    One of the most significant user-interface enhancements we made in our change to the .NET environment was implementing the Advantage ribbon. Similar to the ribbon introduced in Microsoft Office 2007, the Advantage ribbon is a user-interface element that allows users to navigate the Advantage application quickly. We’ve adapted Advantage to more closely resemble Microsoft applications, which most end-users are already familiar with. Navigation and functionality in Advantage is now more intuitive, meaning you can spend less time training employees on the software. The Advantage ribbon contains a variety of buttons and search boxes neatly organized for an improved user experience. Key features of the Advantage Ribbon: You no longer need to remember all the 6- …



  • AdvantageCS Offers Hosting Services

    AdvantageCS is offering hosting services to those clients who want to outsource this function to a trusted partner. Question: What are the benefits to you? Answer: 1. Outsourcing places the responsibility for operating and maintaining hardware on someone else’s shoulders. A number of clients with whom we have spoken indicate that they do not wish to be in the business of running computer hardware. Some publishers we speak with have no IT infrastructure or staff whatsoever and always outsource hosting. 2. By outsourcing hosting, you can take advantage of the pre-existing infrastructure of a hosting facility, including redundancy, security, PCI compliance, and disaster recovery plans. Hosting facilities have the volumes to provide economies of scale, …



  • Welcome New Employee Jeff Leonard

    Jeff Leonard recently joined the Advantage Support Center team. Jeff is a graduate of the University of Michigan and earned a bachelor’s degree in mathematics. His focus was on theoretical or “pure” math, as opposed to applied math, and Jeff says that his studies prepared him well for being in the support center because the major thing he did was learn to problem-solve. This skill, as well as being someone who is very comfortable with computer technology and the computer programming world, makes him ideal for handling support issues. Jeff truly enjoys being challenged with a problem and digging deep to research it and find a solution. Jeff was raised in Dexter, Michigan and is living there with his family until his wedding in May. He met his fiancée, …



  • Scribe Partnership Press Release

    AdvantageCS has joined the Scribe Solution Developer program and developed the Advantage Scribe Connector. Scribe Software, an established global provider of solutions that easily bring customer data anywhere it is needed, offers an advanced integration tool that allows the user to define an integration workflow, including the mapping of data elements, between any two supported systems. Clients can now integrate Advantage with any other system that has a Scribe Connector available, such as Salesforce.com. ACS developed the Connector module using Salesforce.com as the integrating system, and in addition to the Advantage Scribe Connector, ACS will provide clients looking to integrate with Salesforce.com a complete sample package that contains Salesforce customizations and …



  • AdvantageCS Partners with Scribe

    AdvantageCS has joined the Scribe partner program and developed the Advantage Scribe Connector. Scribe is an integration tool which allows you to define an integration workflow, including the mapping of data elements, between any two systems that Scribe supports. You can now integrate Advantage with any other system that has a Scribe Connector available, such as Salesforce.com. A list of available systems may be found on the Scribe website: http://www.scribesoft.com/connectivity. The Advantage Scribe Connector brings Advantage support to Scribe. This new module provides integration between Advantage and other systems for customer adds, updates and orders. ACS plans to expand the Scribe connector to support additional data elements in the future. ACS developed the …



  • Emailing Advantage Reports

    You probably have a list of reports that you review weekly or even daily. Did you know that you can easily have those reports sent to your email Inbox? Using the Advantage Report Distribution feature is a snap and can deliver your reports automatically without you having to remember to go and look for them! 1. The first thing to do is be sure you have an email address specified on your Advantage user code. 2. Next, you create a Report Distribution Select at OPRDSL that indicates which reports you want delivered to your Inbox. You build a select set as you would at any other select set view. The distribution selects use a main table of OPRRDS-M which likely contains unpurged records for previously sent reports. So, be sure to: • …



  • Kathie Porter Memorial

    On a cool but clear and sunny day in mid-October, the ACS staff got together to officially dedicate the outdoor memorial to Kathie Porter. The memorial area in front of the ACS building includes a picnic table (the people in the back are standing on it), a newly-planted tree (seen in the right of the picture) and a rock inscribed “In memory of Kathie Porter.” The rock is significant because, according to Kathie’s sisters, she loved rocks and collected them for her yard from all over. We miss you, Kathie.



  • New Options For Your Advantage Updates

    As part of the change to the Microsoft .NET framework (at 2012r2), we’ve updated the configuration and deployment of software changes to be more in line with industry standards. Source code to the base software is no longer stored onsite and software updates are now delivered via “deployment packages.” Source code for custom processes, reports, and views will continue to be stored and compiled at client sites. You now have two options for base tracks software updates. In addition to these base tracks, keeping in the tradition of the customizable nature of an Advantage installation, clients will have the option of maintaining a private track that will be customized to their needs. The two base update tracks are: Maintenance Only: This track will offer deployment …



  • Congratulations to Dianne Killebrew--Soon-To-Be Retiree

    Dianne Killebrew, senior support analyst, is retiring from ACS at the end of December. She was hired by Support Center Manager Ev Acton in March of 2000, but the two of them had worked together previously at another company. Dianne has always truly enjoyed providing support, both because she likes helping people and also because you never know what the day is going to bring. You have to juggle and prioritize, explains Dianne, and try to work out deadlines that are acceptable to everyone. In her years of support experience, Dianne has found that the most important thing is to work with the client to identify the real problem or the true goal of what they want to accomplish. It isn’t always obvious, she says, but when you have that, it’s 50% of the solution. …



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