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  • Product Returns at SVCDAT/PRO

      Customer Service Reps can enter applied returns directly at SVCDAT/PRO, which supports entering the return in a customer service situation without routing to MSTDAT/FST. Once the user selects the order at SVCDAT/PRO, clicking the Applied Return button would start the return process. The following dialog would show: The credit reason entered at this dialog will be used with each returned order line. You can override this credit reason if the Quick Return All option is not used. You are also prompted whether you are performing a Return Authorization (Y/N). The default is N. Quick Return All allows you to process the return quickly by returning all eligible lines on the order. The quick return assumes the following: You do not need …



  • Welcome Stephanie Widrig

    Stephanie Widrig recently joined ACS as a member of the client services group under the direction of Tim Zapawa.  Stephanie joins the team led by John Sheehy, and is currently learning the ACS project management methodology.   She is also doing some SQL analysis and learning Advantage, in part by doing QA.  A graduate of the University of Michigan, Stephanie earned a Bachelor of Science degree in industrial and operations engineering.  Her studies included courses on optimization and lean manufacturing, which are applicable to many areas of business.  Stephanie wanted to find a job at a company where she could combine working with people and technology, and the position on the projects team at ACS fit the bill. Stephanie was born in Farmington Hills, …



  • Advantage 2012r2: Software Without Borders

    Every 10 years or so we invest deeply in the product to move it forward to a new platform.  We are just completing the final touches on Advantage 2012r2 (available 6/30) which brings Advantage fully into the .NET environment.  This technology leap is a springboard for further development of Advantage in all kinds of directions.  It removes the borders around the software and opens up vast possibilities for integration, globalization, and deployment.

    As a non-technical guy, let me explain what this means.

    First of all, we are not announcing a new product which our clients will have to re-license.  Our clients’ licenses to Advantage are a protected investment.  We always provide an upgrade path to the latest release, and this huge leap forward is no exception.  Our clients will have a …



  • Highlights of 2012r2

    This release is packed full of great stuff, in addition to being fully .NET.  Here are some of the features you’ll find in 2012r2, which will be available June 30: A dedicated AMB E-mail table has been added, similar to the tables for CIR, PRO, and CEM e-mails. For a given participant/access point combination on an agreement, you can record one or more e-mail addresses, and use these to focus communication with the customer regarding that access point. Search capabilities for AMB customer service have been enhanced to include a "search by participant" feature across agreements. An AMB "Save the Cancel" feature has been added. This allows the rep to record an explicit transaction when (for example) on the phone with the customer, which represents a …



  • Ken Nemerovski: An ACS Institution

    Ken Nemerovski—known to all as "Nemo"—has been a fixture at ACS since 1982.  Only four people predate him and, when it comes to remembering company history, he is unrivaled.  With his excellent memory for names, faces and dates, he is the go-to guy for information about the early days here. Nemo has always worked in sales in some capacity, and even though he officially moved to the Client Services Division in 2006 as a Senior Account Manager, he still keeps his hand in the sales game, being responsible for selling additional software licenses and third-party products to ACS clients.  He manages third-party relationships for the company and also handles license compliance, monitoring usage for clients with such agreements.  He is the account manager for six ACS …



  • OrderStream: A Giant Step Forward for Uploads

    Are you interested in a streamlined and unified way to import orders into Advantage and process them? A way to combine much of the functionality in the CIR125, PRO301, CEM125, and AMB125 Advantage uploads? How about the ability to create rules to automatically correct bad incoming data? If so, OrderStream may be right for you.  Available in the 2012r1 release of Advantage, OrderStream offers a new process to standardize and unify the various uploads in Advantage.  Many of the current upload transactions are now available through a standard Advantage XML schema. The newly developed process supports the wide variety of files and formats of data to be uploaded into Advantage. In addition, it supports various file locations, types, and formats. OrderStream also solves …



  • ACS Expands Intern Program--Welcomes Brian Roskamp

    Finding just the right technical people is a vital part of growth at ACS and the intern program has been a great source of excellent employees.  In addition to providing valuable services in their stints as interns, it gives both intern and management staff time to evaluate whether or not the fit is a good one. Brian Roskamp is the newest intern at ACS, working in the engineering division.  A junior at the University of Michigan, Brian is studying computer science and engineering.  It only took one introductory computer science class as a freshman in high school for Brian to decide what he wanted to do for a living.  That was at Howell High School in Howell, Michigan, where his family still lives. Brian is especially interested in software engineering for …



  • Dynamic Customer Search

      Starting at 2011R1, Advantage has to ability to perform the customer search when you tab out of the field or with each keystroke. The search behavior for the TAB and KEYSTROKE is activated with the CDS option SRCHWHEN. The valid values are: ENTER: the default behavior; works as currently, and requires clicking the Search button. TAB:  performs the search each time the search data is entered and the user tabs out of the field---there is no need to click the Search button as a separate action.  This can be a way to progressively narrow your search as you enter your search criteria. It may enable you to locate the desired customer more quickly than if you had used the conventional search method. KEYSTROKE:  performs the search each time a character is …



  • Ken Nemerovski: An Advantage Icon

    Ken Nemerovski—known to all as "Nemo"—has been a fixture at ACS since 1982.  Only four people predate him and, when it comes to remembering company history, he is unrivaled.  With his excellent memory for names, faces and dates, he is the go-to guy for information about the early days here. Nemo has always worked in sales in some capacity, and even though he officially moved to the Client Services Division in 2006 as a Senior Account Manager, he still keeps his hand in the sales game, being responsible for selling additional software licenses and third-party products to ACS clients.  He manages third-party relationships for the company and also handles license compliance, monitoring usage for clients with such agreements.  He is the account manager for six ACS …



  • Highlights of 2012R1

    Exciting new features abound in 2012r1.  In addition, these highlights include features from 2011r3.  A new method of order upload---Order Stream---is available with this release. This upload framework employs .xml input to a new MST125 process that can be used to add CIR, PRO, AMB, CEM, and MBR orders. Order Stream includes an error correction process whereby you can define correction rules that automatically repair and resubmit records that were placed into error status by the MST125 process. Also, the feature includes a robust and flexible error correction view, where you can manually review and repair error records, and then resubmit them for processing. A consolidated payment view, MSTDAT/PAY, has been added. This view combines (and replaces) the ARPCSH …



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