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  • ACS Welcomes A-lehdet of Finland

    ACS is happy to announce that A-lehdet has chosen Advantage and is beginning implementation.  The Helsinki-based company was started in 1933 with a single magazine. Today, the grandchildren of the founders  manage the company which has grown into a publishing house with a portfolio of 18 magazines, covering topics from politics to gardening, with customer demographics ranging from teenagers to senior citizens. The Managing Director of A-lehdet is Olli-Pekka Lyytikainen.  The ACS project team includesEric Burbeck (project manager), Tom Hermans (project director), and Karl Davis (lead engineer). The A-lehdet team consists of Oili Kalm-Parantainen (main business definer) and Timo Kurkikangas (IT architect) and its work will be coordinated by project …



  • New Product Family Feature Explained

    The Product Family feature enables you to link a printed title with an e-version of the same content.  This solves the problem of identifying the relevant content when it is published under different titles, or where different content is published under the same title or different translations.  It could also be used to represent the same on-going stream of content ? such as a serial. Valid values are set up at the CDSVLU view under the keyword PROD-FAM.  Collective sales by Product Family are available through the SAL450 report.  Here are examples of how this can be used. ? to identify on-line and print version of the same publication or title ? to identify additional language translations of the same work ? to designate an initial reference notebook and …



  • More Fantastic Features in 10R3

    Here are some highlights from 2010R3. ·         Usually, an SVCDAT search returns all addresses that satisfy the search criteria?this could be the default address, plus several others for the same customer.  You may wish to have the system display only the default address in situations such as this.  You can use a new option to turn this behavior on.  When the option is enabled, the search result will always be the default address (and only the default address) for any matching customers---regardless of which address the criteria actually matched on ·         A tab has been added at SVCDAT/CTM when viewing a customer record,  to establish links to documents you may need to retrieve for a customer.  The documents must already exist on the network; the Documents tab …



  • Attention: Emergency Support Email Users

    When contacting emergency support, you may opt to send email to emergency@advantagecs.com in addition to calling.  Please be aware that the emergency Support Inbox will only accept mail from domains on our Safe Sender list.  We've done this because spam was triggering too many unnecessary calls to the emergency support people.  All of our client domains are on this list, so please be sure and send your email from your company account.  If you would like to request another domain name to be added to the list, please contact Ev Acton at eacto@advantagecs.com .



  • Angie Markel: Superior Support Service

     Angie Markel applies the same energy and motivation to her job in the Advantage Support Center as she does to running a marathon, which she has done 4 times (including the Boston Marathon, for which one must qualify).  She is detail-oriented, quick to grasp new concepts and adept at building relationships with the clients with whom she works . Her supervisor, Ev Acton puts it this way:  "Angie is an excellent analyst who works well with all of our clients.  Angie makes sure she understands the customer's needs and ensures that the solutions ACS provides meet those needs.  Angie is a very effective communicator and does a great job of sending alerts to the user community as needed.  In addition, Angie always has a smile on her face and has a …



  • ACS Welcomes Newsmax Media

    ACS is pleased to welcome Newsmax Media as a new Advantage client.  The 12 year old company is an American political news media organization based in West Palm Beach, Florida. It operates the news web site Newsmax.com, and publishes Newsmax Magazine, as well as a host of health and financial newsletters.  Newsmax looked at possible solutions and chose Advantage for its powerful marketing capabilities, robust promotion support, and excellent reputation among publishers like themselves.  They also felt comfortable with the project management expertise of the ACS implementation team. Please join us in welcoming Newsmax Media to the Advantage family. www.newsmax.com



  • Welcome Martin Media

    ACS is pleased to announce that Martin Media is the latest publisher to choose Advantage, and the fourth in France.  Martin Media is located at Révigny sur Ornain, in la Meuse, a region of Lorraine.  Martin Media also has an editorial office in Paris, as well as offices in Nancy, Liège (Belgium) and Madrid (Spain). Martin Media publishes 12 titles in the areas of education and psychology, hobbies (specifically genealogy, coin collecting and woodworking) and social work.  They chose Advantage for its high availability, web integration and online content management capabilities and ACS for its project management expertise. Jean-Luc Poncin, Executive Vice President, is the project sponsor at Martin Media, while Philippe Canus, IT and Fulfillment Director will be …



  • How to Easily Enter Product Returns

    Typically, Advantage product returns are entered at MSTDAT/FST, using an order type of "C".  There are numerous methods of entering the return, including specifying the invoice number only, specifying the item number only, etc.  The steps for entering the return in these different scenarios vary slightly.  As of 2009R1, users can enter applied returns at SVCDAT/PRO (or MSTDAT/PRO). Locating the order at SVCDAT/PRO Users locate the order at SVCDAT/PRO using normal search methods: Bill-to Customer Order Number Control Group Status (although only posted orders can have returns entered against them) PO Number Ship-to Customer Docket Number Return Steps Once the order is located, the user …



  • Using CDSCMP/OFF

    When maintaining office records in Advantage, CDSCMP/OFF creates a new version of the office each time it is added or changed.  Older versions have a status of  "O".  You also use CDSCMP/OFF to define the jurisdictions in which a business unit is subject to tax. You identify states, provinces, or countries where a business unit is taxable at the second and third tabs of the Office Maintenance dialog box at CDSCMP/OFF. Be careful when maintaining your office setup, however, because deleting an obsolete version of an office record will also delete all corresponding taxation setup. You can find more information on this issue by reading Alert 262055. You can review other alerts that affect your Advantage revision by logging into the ACS support …



  • Highlights of 2010r3

    Here are some of the new features you will receive with the 10R3 release of Advantage, which is scheduled for release in October.   ·         The following additional flexibility has been added for Access Management and Billing discounting: -          The ability, at the agreement level, to specify separate default discounts for a new agreement and a renewal to that agreement. -          The availability, at the access point level, of such "PRO-like" discounting features as combination code, discount source, etc. -          The ability to offer an access point discount through a specific date, or indefinitely. ·         For AMB agreements, you can now offer ‘n' number of free days before the paid agreement starts.  Previously, you could offer free days …



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