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  • ARP 310 and Last Bill Date

    When ARP310 runs, it updates the last billing date (ARPPDH.LST-BIL) and effort# (ARPDH.LST-INVS) of the invoice being billed. The ARP310 select sets can then be based on the current effort number of the customer's invoice and when it was last billed. However, there are times when the ARPPDH.LST-BIL is not set during a billing run, even though the effort number may be incremented. When the ARP310 select set is set up, you have the option of incrementing the effort number and sending a notice to the customer. When you increment the effort number, after the billing run, the ARPPDH.LST-INVS field will reflect this. For an invoice that has never been billed, the effort number would change from blank to 1. For an invoice that has been sent effort # 1, …



  • More Highlights of 2011R1

    Here are some of the exciting new features in 2011R1.  Click on the "Read more" button for details and for even more information, contact your account manager. ·         Automatic emails to AMB participants ·         AMB items can use credit policies ·         Cancel/suspend direct debit from AMB ·         Monthly invoice option for subscriptions ·         List email event table   1.       You can now configure the system to send automatic e-mails to AMB agreement participants and administrators upon release of the agreement.  Previously, only administrator e-mails could be sent, and only for the first version of the agreement.  Now, you can send participants e-mails for the version at which they are added (for example, with login/password …



  • Keeping Up With Upgrades

    In 2007, when I returned to ACS after pursuing graduate studies, the iPhone was a relatively new phenomenon and the iPad was little more than an idea on a drawing board.  Amazon also had yet to release the Kindle.  Now, all these products are central tools exploited by many publishers.  In less than four years, the worlds of publishing and marketing have undergone significant changes.  Publishers have increasingly been looking at how best to digitize their content, and then monetize that digital content.  They have re-oriented their marketing to reach consumers via new electronic means.  At the same time, in this world of digitization, some publishers have been successful at increasing print circulation, often through the use of innovative marketing to a core demographic …



  • All About Standing Order

    Say you have a line of products that focus on strength training.  Some of your customers are fanatics on this subject, and they want whatever you publish – "just send me all your new stuff on strength training," they say.  What do you do?  Well, you can tell them to watch your web-site for new products.  You could put them on a product update LST list.  Or you could make a note about it and put it in a folder.   (Hmmmm, where did I put that folder??) We've got the answer:  use Advantage's Standing Order module.  The Standing Order module allows you to track these types of requests and generate orders as soon as a new product becomes available. Standing Order also supports a customer's involvement with a content stream that is updated periodically.  It allows them to pay …



  • Daryl Vautour: Keep Calm and Carry On

      Not much ruffles Daryl Vautour.  His easy-going nature and sense of humor help him to be successful in the highly dynamic world of client support.  Support center manager EvActon describes him this way:  "Daryl is an incredible ‘can do, will do' guy!  He helps everyone everywhere whenever he can.  You don't even have to ask him. He's just the best." In his five years at ACS, Daryl has worked on documentation, served in the support center, performed on-site support and in his current assignment on the project team, helped manage upgrade and implementation projects. Although he enjoyed working in support, Daryl likes the experience of working with clients face-to-face.  And they like working with him as well. After some months of providing telephone support to …



  • Boys' Life Celebrates 100 Years

    Congratulations to the Boy Scouts of America on the 100th anniversary of Boys' Life magazine.  The magazine hit the centennial mark on March 1st and a year-long centenary celebration began.  The March issue is a special commemorative one full of highlights from the past 100 years of Boys' Life publications. In 1912, a copy of Boys' Life sold for 5 cents and a full page of advertising could be had for $35.  The first of many Norman Rockwell covers was published in 1913. Today,annual readership of Boys' Life is more than 8.2 million and over 6 billion people have read the magazine over the past 100 years.  The brand has kept up with the times as well, with 19,000 Facebook fans and a Twitter feed with several thousand followers. The Boy Scouts of …



  • Annual AUG Meeting a Success on The Strip

    The New York-New York Hotel in Las Vegas, Nevada was the site of the 2011 Advantage User Group conference and it was a hit!  Attendance was up this year, with 53 people (8 from overseas) representing 26 different clients.  In traditional AUG style, there were major travel woes on the east coast that caused delays, but most everyone made it safe and sound. The two hot topics were AMB (access management and billing) and BI (business intelligence).  Most clients are either on AMB, implementing AMB, or planning to implement it.  There were ACS presentations by Phil Montgomery and  me (Mona Hidayet) regarding the new AMB features coming in 2011, as well as two break-out round table discussions on implementing AMB and reporting on AMB.  The popularity of the topics was evident, …



  • Keeping Pace with Technology

    Last evening, I had the opportunity to observe my 13-year-old daughter handle a technical challenge that my wife was experiencing.  As my daughter took the laptop and started in to solve the problem, my wife looked at me with that now-familiar frown which says something like "Why can she do this when she's never taken a computer course in her life, and I, who have used computers for years, can't figure out how to begin?"  I smiled and told her not to take it personally.  Based on conversations I've had with friends, I believe most parents have experienced this phenomenon. Perhaps it's perspective.  Perhaps it's age.  After all, we observe children picking up a language without even thinking about it.  They just start talking, make lots of mistakes, get …



  • Highlights of 2011R1

    Here are some of the exciting new features in 2011R1, now available.  Contact your account manager for more information.  The promotion code maintenance user interface (formerly CPNPMO and its views) has been rewritten using the Advantage list frame and scripting features.  The new view, CPNDAT/PMO, allows the setup and maintenance of promotion codes and their related records (e.g., promotion items, regular premiums) from a central data entry point…instead of requiring you to route to multiple views.  The Advantage scripting feature allows you to construct different entry/maintenance scripts using a subset of fields: for example, perhaps you will have one script for entering e-marketing offers, and another for traditional mail offers. …



  • Analysis of Select Sets

    Advantage batch processes that use select criteria produce statistics that reflect the number of database records that were a) evaluated and b) selected (or deselected) at each level of the select logic.  The location of the directory that contains the statistics is environmentally defined by SELECTSTATLOC=<directory>.  Statistics reports are written to that directory if the environment variable is defined and the directory exists.  The default location is a subdirectory of the ProcLogs directory called Select_Stats.   This may be changed by the user. The process log file contains a message similar to "Selection analysis statistics in <pathname>", so that you may move from a particular log file to its statistics.  Similarly, the actual statistics …



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