Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • Advantage 9R3 Highlights

    The next release of Advantage--available in the second half of October?is jam-packed with new features and functionality.  Here are just some of the new things contained in the release. Customer Hierarchy:  The Customer Relationships feature has been expanded to offer a more robust use of relationships---the Customer Hierarchy, which makes use of the concept of relationship trees.  Previously, customer relationships were usually reciprocal (employer/employee), or nested in a two-deep hierarchy (such as with the Master Customer Relationships feature).  Now, relationship trees allow you to set up structures with multiple, theoretically unlimited, nesting levels (for example, employees within branch office within company within parent company).  In addition, …



  • NEW! Business Intelligence Module

    We are pleased to announce the latest Advantage module: Business Intelligence.  You've told us that people in your organization need to be able to get at the vast amount of data in Advantage; that they want meaningful reports, easily accessed and not requiring detailed technical knowledge or deep familiarity with Advantage.  We listened and the BI module is our response. BI offers you 3 main benefits: Meaningful Reports Rather than selecting reports and then running them, you simply go to a website to access reports which will include graphs, pivot tables you can modify and standard "canned" reports.  You can configure your home page to display specific reports of your choice at the time interval of your choice.  Reports include the analysis …



  • ACS Names Philippe van Mastrigt as Director for European Operations

    Philippe van Mastrigt has been appointed the ACS Director for European Operations.  In this role, Philippe provides a permanent ACS presence in Europe and the UK, working closely with current and prospective Advantage clients.  Philippe's move to ACS was made possible through his work with Bayard Presse, ACS' first major client in France. Philippe led a successful implementation of Advantage in 2007, and he now continues to provide services for this major French publisher as an ACS consultant. "Philippe provides for ACS a new level of competency in serving our clients in the publishing marketplace in Europe," explains Tom Burbeck, ACS Executive Vice President. "His 11 years' experience at one of the top five publishers in France, combined with his competency in …



  • Inaugural EU Advantage User Meeting Held

    On July 7, 2009, an historic meeting took place in London.  The ACS clients in the European region came together to meet one another, talk about their participation in the Advantage Users Group, view presentations on product direction at ACS, hear about some of our latest features and spend plenty of time networking.  Five clients were represented at this first meeting, with a total of 20 attendees. The day began with an introduction and news update from me (VP and Chief Product Manager at ACS), followed by a presentation about AUG from Andy Wright, Advantage Administrator at Oxford University Press. Andy's presentation was the catalyst for a lively discussion about meeting together regularly in the EU region as well as participating in the AUG meetings …



  • Bayard Presse VPC Goes Live on Advantage

    Bayard's Product Order (PRO) activity--called VPC (Vente par Correspondance) in French--went live on Advantage in early January 2009.  Establishing a multi-product, multi-channel approach around its customers was a key component of Bayard's decision to move the VPC business onto Advantage. Bayard chose Advantage initially in large part because of the multi-product capabilities and with PRO running on Advantage, they are able to perform total e-commerce integration. Bayard's implementation strategy called for moving the product order business onto Advantage in a second phase, after the initial implementation of subscriptions was successfully completed in July 2007. This strategy enabled Bayard to gain significant expertise with the Advantage Inventory and Product Order …



  • Alerts by Angie

    At SVCDAT/ARP, the customer service A/R view in Advantage, you can quickly add a payment to an invoice on a customer's account using the Add Payment button or right-click action. Unless you have received Alert 254096, however, adding payment to a partially paid order may create a payment for the full order amount instead of the remaining amount due. If this alert applies to your revision of Advantage, you may read about it here. If you are within the affected revisions for this alert, please contact the Support Center or your ACS representative. We can quickly adjust the Add Payment action so that it performs correctly for partially paid invoices. In the meantime, please note the workaround of using ARPCSH instead to enter payment for a partially paid …



  • ACS Welcomes Derek Johnson

    ACS is pleased to welcome Derek Johnson as a new employee.  Derek is joining the eCommerce and Enterprise Integration team headed by Matt Varblow, and comes to ACS with experience in software development in a .NET environment. Derek attended Michigan Technological University in Houghton, Michigan, which is about as far north as you can go without falling into Lake Superior.  (The college is 570 miles from Detroit, for example.) Derek studied electrical engineering and after graduation, accepted a job in Ann Arbor for a defense contractor firm where he worked on inertial navigation systems.  He moved from there to an automotive supplier, where he wrote control software for large machines that tested engines and transmissions.  Before coming to ACS, his …



  • Financial Accounting Foundation Goes Live on AMB and WEB

    The Financial Accounting Foundation (FAF), organized in 1972, is the independent, private-sector organization with responsibility for the oversight, administration, and finances of the Financial Accounting Standards Board (FASB), and the Governmental Accounting Standards Board (GASB).  The FASB was established by the FAF in 1973, and has been delegated the authority to establish standards of financial accounting and reporting for private-sector entities, including business and not-for-profit organizations.  The GASB, organized by the FAF in 1984, has been delegated the authority to establish standards of financial accounting and reporting for state and local governmental entities.  The pronouncements of both the FASB and GASB are recognized as generally accepted and …



  • Vidal Goes Live on Advantage

    French publisher Vidal began live production use of Advantage on the last day of June.  Located in Issy-les-Moulineaux, just outside of Paris, Vidal publishes medical information to French healthcare professionals.  VIDAL's main drug compendium is the indispensable reference for French healthcare professionals in their everyday practice. It is available in print, on CD-ROM and on a website. The product is the equivalent of both First Data Bank and PDR in US products. They also publish a variety of other products including: books, electronic subscriptions, subscription-based newsletters, advertising and other one-off products. The Vidal team included Claire Baldeyrou as the executive sponsor and Martine Thiery as the project manager.  Levi Hyssong served as the ACS …



  • Order-Again Promotions

    A customer subscribes to a journal or to content access.  Excellent!  This is the start of a relationship that has some built-in communication points.  These may include the initial invoicing, and at some point, renewal promotions will begin.  A subscription-based relationship has on-going touch-points where the client is involved with your content and continues to purchase access to it in different ways. Unfortunately, these automatic communication points haven't previously existed with product purchases.  Someone buys a book, you collect payment and send it and that relationship is over.  Well, not anymore!  You can now do the same sort of thing with product purchases as you can with subscriptions through the Order Again feature, which is based in the Product …



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